Manchester Royal Infirmary
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Getting in touch
Rated 3 stars out of 5
by Warren Marsden - Posted on 18 March 2023
Disgusting phone service trying 4 hours for information to no avail regarding admission of 82 year old with serious health problems could not find anything out ,needs looking into asap
Visited Accident and emergency services on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
Thank you for taking the time to share your comments. We were sorry to learn of your unsatisfactory experience within our emergency department. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we did not achieve it for you on this occasion. Your comments have been sent to the management team to raise at their next team meeting. It is challenging to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686, referencing PO23/0029 or by e-mailing pals@mft.nhs.uk. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Very poor service from X-ray
Rated 1 star out of 5
by Andrew podmore - Posted on 03 March 2023
Very poor service from X-ray Had a mri scan book in for 13.45 on 03/03/2023 checked in at 13.30 and got told to wait in waiting room 2 which I did I waited there to 14.15 nothing so went back to check in and got I was waiting the wrong place for the mobile mri scan and got I will have to wait till they a space for me but it they do not how long
Visited Don't know on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
Thank you for your feedback via the NHS / Care Opinion website. We were sorry to learn that your experience was not as positive as we would have hoped when you attended your MRI scan. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, I can only assume that when you were booked in that the receptionist did not note which scanner you were booked on to and assumed you were booked on the departments scanner. This consequently meant that the appointment slot was missed and the radiographers would then be dependent on another patient cancelling or not arriving for their appointment in order to fit your scan in. I would like to apologise for this and have raised your concerns to the office manager who will remind staff of the importance of checking which scanners patients are appointed to. Hopefully this will ensure that others don’t experience the same issues as you did. It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0037. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Poor communications
Rated 2 stars out of 5
by Anne D - Posted on 21 March 2023
My son was admitted for neck surgery, due to cancer of the throat. No visitors due to covid free ward. He's been in 2 days, I cannot find out how he is. Passed from pillar to post. Nobody answering their phone. I'm in bits, not knowing how he is. Spending another night worrying. His cancer is enough to deal with, without being without knowing his family care.
Visited General Surgery on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experience trying to contact the hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0027 they will be able to discuss this with you. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Mark Armstrong - Posted on 04 March 2023
Impossible to get an appointment! choose and book doesnt work and no one answers the phones. My one remaining leg will rot and I will end up having both legs amputated
Visited Vascular surgery on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences with the choose and book system and being able to get an appointment, we received this on the 22nd May 2023, and sincere apologies for the delayed response. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0036 they will be able to discuss this with you. Yours sincerely, Patient Experience Team.
Provided by Care opinion
Information supplied by Manchester University NHS Foundation Trust