Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Sarah BT - Posted on 27 June 2024
My son had an accident at school and we went to Children’s accident and emergency. They assessed him, had an x-ray and treated him in less than 1.5 hours. Friendly and efficient staff. Very positive experience.
Visited Accident and emergency services on June 2024
Medway Maritime Hospital has not yet replied.
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Review titled Amazing from start to finish
Rated 5 stars out of 5
by Rebecca Street - Posted on 19 June 2024
I took my daughter to see Dr. P at Medway for her ongoing ear, nose, and throat issues. This was our first visit, and I was nervous that they might dismiss our concerns and not recommend a tonsillectomy. However, Dr. P exceeded my expectations. He was wonderful with my daughter—engaging, reassuring, and humorous. More importantly, he listened attentively to my concerns about her sleep apnea, chronic sore throat, and overall quality of life, and he empathised with our situation. He agreed immediately that a tonsillectomy was necessary, without any hesitation. The pre-op appointment was smooth, and they went above and beyond by addressing my concerns about her excessive sleeping and stomach aches, even conducting a blood test that revealed an iron deficiency. On the day of the surgery, the nurses made the entire process seamless and reassuring. The caring environment was evident, with the children involved in every step, keeping us well-informed, and making us feel welcome. This helped my daughter feel happy and secure before her procedure. This experience has transformed my perception of the NHS and restored my confidence in receiving attentive and high-quality care. Thank you to everyone involved—your dedication ensured that my daughter left the hospital happy and with hope for improved health. The entire process was smooth and inclusive, with no issues at all.
Visited Ear, Nose & Throat on June 2024
Medway Maritime Hospital has not yet replied.
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Review titled Great experience in AE
Rated 5 stars out of 5
by Debbie - Posted on 18 June 2024
I was very happy with the care I received when I arrived at AE. I was seen very quickly. The nurse was very thorough and answered all my questions. I was treated and out of there in 3 hours.
Visited Accident and emergency services on June 2024
Medway Maritime Hospital has not yet replied.
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Review titled High level of care
Rated 4 stars out of 5
by MR T GAYMER - Posted on 27 May 2024
Was taken to hospital by ambulance at 3am with heart palpitations. The Ambulance staff were absolutely fantastic and incredibly understanding of my mental health needs. The staff & doctors in urgent care were equally caring and although there was some waiting around between observations, x-ray, blood test and being given IV antibiotics, I was discharged with a course of antibiotics and home within 3 ½ hours of arrival. Can't fault the high level of care and reassurance I received.
Visited Accident and emergency services on May 2024
Medway Maritime Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by CM1 - Posted on 22 May 2024
I attended for an appointment with the gastric/liver team today and the care was simply superb. I was seen by S,L & J, exactly on time, and they were welcoming, informative, kind and helpful. They are a credit to their profession and the hospital. Thank you.
Visited Gastrointestinal and Liver services on May 2024
Medway Maritime Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Kirby - Posted on 24 April 2024
The surgeons were attentive and kind, they seemed to genuinely want to put me at ease as I was very nervous, it was my first time in surgery and emergency at that (appendectomy) They also found an ovarian cyst during CT scan and removed that, working with gyaenecology. The surgeons had some of the best bedside manner I have ever seen, I felt very cared for and safe at a time when I was extremely nervous and unsure. They ensured I had all the information I needed to make an informed decision.
Visited Emergency Abdominal Surgery on April 2024
Medway Maritime Hospital has not yet replied.
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Review titled Worst Hospital Ever
Rated 1 star out of 5
by Merita - Posted on 10 April 2024
I been after my surgery which I did in other hospital because I have a lot of pain. And they know what surgery I had and she told me the Dr. Is a bite take antibiotic. Today I phone to the hospital because I had a lot of pain still and they told that probably is Thrombosis came straight away. So they don’t know anything I was waiting on Monday 6 hours in Medoc Receptionist they are rude they don’t sympathize the patient. Instead to recruit staff Dr. They leave the patients to suffer there.
Visited Accident and emergency services on April 2024
Medway Maritime Hospital has not yet replied.
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Review titled Late cancellation of Rhumatology Appt
Rated 3 stars out of 5
by Long term patient - Posted on 23 April 2024
My 6 month appt was due this Friday. Today someone phoned and said appt cancelled, gave no explanation and no alternative date. I am gutted as I have been counting down the days as I am in a lot of discomfort so was looking forward to discussing with the Rhumatologist.
Visited Rheumatology on April 2024
Medway Maritime Hospital has not yet replied.
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Review titled Long ‘Waiting list’ time
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
Was referred to rheumatology in August 2023, it’s now April 2024 that’s 9 months later and still waiting for 1st appointment. In constant pain which has since got worse and has now put me out sick from work as now unable to do my job due to pain and lack of movement in both wrists/hands along with other multiple joint pains including knees, hips, shoulder's and back pain. The Waiting list time is ridiculous.
Visited Rheumatology on April 2024
Medway Maritime Hospital has not yet replied.
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Review titled Most amazing maternity services
Rated 5 stars out of 5
by Lillie - Posted on 18 April 2024
I was under the castle team. They were professional and all just amazing. All my scans, consultant appointments and midwife appointments were on time and everyone is so friendly. When it was time to have my son the experience during and after labour and delivery was at such a high standard they were incredible. After having 3 previous babies in other hospitals my 4th pregnancy and birth with medway has by far been the best experience. I highly recommend having your babies at medway. Every member of staff from community midwives, scanning departments, maternity triage down to the delivery and birth centre and wards were friendly professional and just went out there way to make the whole experience fantastic !
Visited Maternity services on April 2024
Medway Maritime Hospital has not yet replied.
Information supplied by Medway NHS Foundation Trust