Mid Essex Hospital
Broomfield Hospital, Court Road, Broomfield, Chelmsford, Essex, CM1 7ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Inspirational and caring Doctor
Rated 5 stars out of 5
by Danielle - Posted on 19 February 2025
I attended the hematology department with my mother in law today. Her appointment way running late and we waited over an hour to be seen, regardless of this the doctor we saw, was absolutely amazing. She was incredibly thorough and took the time to listen to mums various concerns and explained everything in a thoughtful and professional manner despite clearly being very busy and under pressure. I am so grateful she took the time to ensure we both understood everything and came up with a comprehensive plan of action. She is an inspiration and a credit to the NHS.
Visited Haematology on February 2025
Mid Essex Hospital has not yet replied.
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Review titled Dermatology minor ops
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
Within 2 weeks from my first appointment at my GP for a suspect mole with a lump, I was given appointment with a consultant in dermatology at Broomfield hospital Essex, and then another one to have the lump and mole removed…. The procedure in the minor ops department, was superb, the doctor who carried it out, explained everything in such detail..drew a sketch, and the staff nurse was so helpful also. They had a calm persona, which made the whole event less scary, as I only expected a biopsy, which was on the original paperwork, only to be told they decided to remove it rather than wait.. so nice to have been treated so well, I know I cannot mention their names, but they know who they are, as I said I would like to leave a very positive review about that department, thanks you so much xx
Visited Dermatology on February 2025
Mid Essex Hospital has not yet replied.
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Review titled Excellent and Calming Experience in the Hand Trauma Unit
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
After dislocating fingers and my local A&E unable to carry out the procedure, I was sent to the Hand Trauma Unit at Broomfield the same day to have a specialist carry out the procedure. As a person that suffers from quite extreme white coat syndrome to the point of a full on panic attacks, the Doctor took every care to to calm me and reassure me and spent a while talking and settling my nerves ahead of the procedure. The procedure and pain associated is never the the issue with me, I have always had a chronic fear of medical settings (but not the dentist, oddly), its irrational and I cannot explain it but after a while (and my BP finally coming down!!) I had the procedure and I was on my way home. Whilst initially being in a state of panic, I left the hospital calm and in a good place and I thank the Doctor for this, he was truly brilliant.
Visited Plastic surgery on November 2024
Mid Essex Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
I gave birth at Broomfield hospital on 11/11/24 and I just want to say how fantastic every single person was whilst we were there - from the triage midwife we saw when we first arrived to the post-natal midwife who discharged us. In the 24 hours we were there we saw several midwives, students, pediatricians and doctors and all of them provided fantastic care services. They were professional and knowledgeable and they all made the experience better for me. Thank you!
Visited Maternity services on November 2024
Mid Essex Hospital has not yet replied.
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Review titled A good experience
Rated 4 stars out of 5
by Helen Burton - Posted on 10 October 2024
I was impressed by the fact that there was very little time spent waiting around. For example, I was seen by the triage nurse withing 15 minutes of my arrival. I was taken through for tests within 15 minutes of being triaged and reporting to reception.I was seen by a doctor about 30 minutes later. The department was quite busy with a constant queue for the triage nurse and the majority of the chairs in the waiting room were taken. I was impressed with the speed and efficiency, as well as the treatment. I do, however, have a number of small suggestions, which if implemented will, I believe, benefit your patients: The signs indicating that children aged 15 or below should report straight to reception were placed such that they could not easily be seen. Patients walked straight past the one on the wall at the entrance to the department and the one on the triage area was obscured by those in the queue. Also, when the queue extended into the corridor leading to the department neither sign could be seen. You need to place signs in the corridor and in such a way that attention is drawn to them as it fell to other patients to inform parents with children that there was no need for them to join the triage queue. Equally some adults went automatically to reception first before being directed back to the triage queue; There were some very elderly and unwell people forced to stand and queue, some of whom were on crutches or using walking aids. Again it fell to others in the queue to tell them to sit and they would hold their place - I did this myself for a man who was having difficulty standing and walking. I suggest a numbered ticket system on arrival allowing the infirm or in pain to sit while waiting to be triaged; A number of the chairs in the waiting room were very damaged (they looked like they had been slashed with a knife) and I thought that this was unsanitary. I appreciate hospitals are short of funds, but this looked bad; Several members of staff barely raised their voices above a whisper when calling for patients. I repeatedly asked what name was being called so I didn't miss mine, which I very nearly did and my hearing is sound. Many of the patients were elderly so might well have hearing difficulties. I don't suppose being taught to project your voice is covered in medical training and I wouldn't want them to shout, but they need to be heard - many of the people near me were frustrated at being unable to hear if their name was being called; The parking or lack thereof caused untold stress prior to even entering the department, however, I am not sure what can be done about this. A sign explaining how the parking meters outside the emergency department function would also be useful. To finish on a positive note the staff, who were working really hard and at pace to ensure that patients were kept waiting for a minimum amount of time were very pleasant and efficient. This was my second visit in the last 2 years , both very positive.
Visited Accident and emergency services on October 2024
Mid Essex Hospital has not yet replied.
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Review titled Horrible nightmare
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
Had surgery and had a terrible experience. Nurses don’t give meds on time it was an absolute nightmare.
Visited Urology on October 2024
Mid Essex Hospital has not yet replied.
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Review titled Ridiculous wait times for emergencies
by Denise - Posted on 23 October 2024
For 22/10/24 & 23/10/24 the queues for A&E were ridiculous & the parking almost impossible! Chelmsford has & still is increasing it's dwellings, however, the hospital remains the same size with same level of staffing. The poor staff are in an impossible position & they may try their absolute best but they can't control the amount of cases or parking spaces. I wouldn't be surprised if there has or will be life changing &/or deaths due to the wait times. As for the ambulance service, my father had to wait appx 8 hours & my understanding is quite often other cities/towns take our ambulances leaving Chelmsford with insufficient amount. The NHS is completely broken and it's only getting worse!
Visited Accident and emergency services on October 2024
Mid Essex Hospital has not yet replied.
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Review titled Seen on time excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
Greeted by a lovely nurse and doctor,fully explained my condition and medication prescribed. The nurse working on the clinic was most helpful and jolly,putting ua at ease.
Visited Urology on September 2024
Mid Essex Hospital has not yet replied.
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Review titled Excellent experience in Stroke (Tia) Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2024
I have just attended a Tia clinic following an episode that took me to A & E in another hospital and a referral from my General Practitioner. From the initial call following the referral I was offered a next day (Sunday) appointment. I was advised what to expect in advance and the whole process which involved some routine tests, an mri and a Doppler scan and a consultation with the consultant was completed in three hours. the nurse specialist, the mri team, the Doppler specialist were all patient and good communicators. The hospital was clean, including common areas, consulting rooms, toilets and cafe. The consultant who saw me with the results was thorough and took time to ensure that I understood the findings and diagnosis. I really could not have wished for a better experience today. Many thanks to all those I interacted with today.
Visited Neurology on September 2024
Mid Essex Hospital has not yet replied.
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Review titled ENT ear infection
Rated 5 stars out of 5
by Tallulah - Posted on 30 July 2024
The doctor that saw me today in ENT was absolutely lovely today, usually appointments are quite awkward and uncomfortable and he made me feel very comfortable talking to him and being there, he was very funny , polite and very gentle on the painful parts of my ear , by far best Doctor I have met ⭐️⭐️⭐️⭐️⭐️
Visited Ear, Nose & Throat on July 2024
Mid Essex Hospital has not yet replied.
Information supplied by Mid and South Essex NHS Foundation Trust