Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Jacqueline Coram - Posted on 14 June 2024
I was taken to A&E and was treated with kindness and care. The wait was horrendous, but that was no fault of the staff. Right through the nursing, doctors and the lady at reception, they couldn't have been nicer or done more. I didn't want to go to the hospital, but the lovely paramedics that attended me at home, assured me it was the best thing to do. They too were brilliant. For my treatment that night, I have nothing but praise for then. Thank you.
Visited Accident and emergency services on June 2024
Review titled Milton Keynes Hospital
Replied on 25 June 2024
Hello Jacqueline My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your very lovely, constructive review. With regard to the positive feedback, this really helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff . If you have any particular staff names or if you would like to discuss any aspect of this further please call 01908 995964 or email engagementteam@mkuh.nhs.uk With regard to the paramedics if you are from Milton Keynes this would come under South Central Ambulance Service. If you would like to share this with them direct you can contact them on patientexperience@scas.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Labour ward
Rated 5 stars out of 5
by Vee - Posted on 20 September 2024
I would just like to start by saying thank you to all the staff on the labour ward. I generally have never met such amazing caring strangers before. They way they helped me through it all and were so kind was just beautiful. All the ladies made me feel so comfortable and just listened to everything i said and asked for. I just cant explain how lovely they all are how amazing my room was and how supportive they were to me. Its so hard to explain how they made me feel under the circumstances but they helped me bring my baby boy safely into the world and i will forever be grateful i had such beautiful souls to help me. Just amazing women
Visited Maternity services on June 2024
Review titled Milton Keynes Hospital
Replied on 24 September 2024
Dear Vee First of all congratulations on the birth of your baby boy! My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review for our Labour Ward team. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. We will ensure this is shared. If you have any specific staff names or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and enjoy time with your new baby. The Patient and Family Experience team
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Review titled Credit to hospital
Rated 5 stars out of 5
by MJB - Posted on 10 June 2024
After treatment for fall spent 48 hours in Ward 24 waiting for discharge. Very impressed with cleanliness of this ward and my husband (the patient) assured me the patient toilet/shower was equally spotless. Little bit short staffed as was weekend but with one exception staff were lovely, very kind especially the lovely man doing the observations that weekend. He was my favourite.
Visited Don't know on June 2024
Review titled Milton Keynes Hospital
Replied on 11 June 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review following your husband's admission to Ward 24. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope your husband is doing well. The Patient and Family Experience team
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Review titled A and E so busy
Rated 4 stars out of 5
by Mike - Posted on 01 May 2024
On arrival at a and e I was seen by a nurse and sent for an xray straight away. While waiting for the results I noticed the sheer amount of people coming in. Over 70 patients in the dept. Some seriously ill. Some people were waiting for plasters and paracetamol. The public could help the staff by not going for such trivial things. It's this that make the people who are poorly have to wait longer. Staff were lovely to me under the strain of huge numbers. When you have 300 people a day coming in it must be very hard to work in.
Visited Accident and emergency services on May 2024
Review titled Milton Keynes Hospital
Replied on 01 May 2024
Dear Mike My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely, considerate review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are doing well. The Patient and Family Experience team
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Review titled Ward 24
Rated 5 stars out of 5
by Helen Cattermole - Posted on 10 May 2024
I stayed on ward 24 following my hysterectomy All of the nurses was fantastic my call bell was answered within 2 minutes the couldn’t do enough for you the staff during the night was lovely I couldn’t sleep so they was happy to make me a hot drink and try and make me comfortable in the bed I think if you get to stay on this ward you will be very happy with the care given best ward I have ever stayed on in mkuh Thankyou so much ladies you was fantastic!
Visited Gynaecology on May 2024
Review titled Milton Keynes Hospital
Replied on 14 May 2024
Dear Helen My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review regarding your care on Ward 24. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Ridiculous waiting times
Rated 1 star out of 5
by Fiz - Posted on 31 May 2024
I’m sat here for the last three hours with my wife. She’s pregnant and continuously bleeding! I went to the front desk and the staff were ice cold and extremely arrogant and kept saying what’s the time on the screen - you been here for 3 hours and the wait time is 3 hrs 45 minutes when clearly a lot of patients who arrived after us were seen by the doctors. I thought a pregnant woman with heavy bleeding is a massive emergency and needs priority !! I’m so confused with the priority list ….. are they waiting for the baby to die ? Seriously no words !!! Absolutely shocking
Visited Accident and emergency services on May 2024
Review titled Milton Keynes Hospital
Replied on 04 June 2024
Dear Fiz My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your wife's care at our hospital. I would really urge you to contact the PALS Team to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: PALS@mkuh.nhs.uk or by telephoning 01908 995954. Thinking of you and your wife and hope she got seen. Thank you The Patient and Family Experience team
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Called back for further investigation, my attendance at the Unit was superb from start to finish. The atmosphere was calm and friendly and everyone I dealt with made me feel like I was their only patient that day.
Visited Breast cancer services on April 2024
Review titled Milton Keynes Hospital
Replied on 16 April 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Ridiculous waiting time 9 hours
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
9 year old daughter with a broken wrist was waiting from 3:30am in the morning for 9 hours and no pain relief. When asking about the wait was told it is due to doctors not coming to children's A+E! Seem to have surplus nurses (with seemingly not enough to do) but no doctors. Nurses to allowed to view scans etc - surely a doctor can look at say yes break and action or no break and ask nurses to send home. NHS not working!
Visited Accident and emergency services on April 2024
Review titled Milton Keynes Hospital
Replied on 16 April 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your daughter's care. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you and your daughter well. Thank you The Patient and Family Experience team
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Review titled Professional and caring
Rated 5 stars out of 5
by Mrs Davies - Posted on 21 April 2024
Scan appointment came through quickly. Seen on time, reassured by radiologist of what she needed to do and how she would do it. She ensured I was comfortable throughout and explained that I would be receiving a referral. She is a credit to the hospital.
Visited Diagnostic Imaging on April 2024
Review titled Milton Keynes Hospital
Replied on 23 April 2024
Dear Mrs Davies My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Flooding in ladies washroom when showering in ward 20
Rated 4 stars out of 5
by Janet Roake - Posted on 19 April 2024
Disappointing experience of having a shower to freshen up after an appendix operation the water from showering had run a long the floor and under the door and out into the corridor after I finished using the shower room when I stepped outside into the corridor I was quite shocked to see the water had gone way up the corridor thankfully the cleaner was about who noticed it and had started to mop up all the water, I feel that this is a problem that needs to be addressed I feel that something needs to be done regarding the slope on the shower room floor and the drain so that the water drains away properly this can’t keep happening every time some has a shower it just seems to highlight that there is a definite problem that needs to be looked at urgently.
Visited Emergency Abdominal Surgery on April 2024
Review titled Milton Keynes Hospital
Replied on 23 April 2024
Dear Janet My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your constructive review. I am sorry for the issues you experienced. Feedback such as yours is so important and is so much appreciated by the team. I will ensure this is reported to the relevant staff . If you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust