Moorfields Eye Hospital (City Road)
162 City Road, London, EC1V 2PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not supported by staff
by defenderrr53 - Posted on 15 June 2023
I just tried to book transport for my mother. She is 89, has gone blind in the last few months, is deaf, is in a wheelchair and suffers from dementia and depression. She has an urgent appointment which we worked really hard to get for her as her Glaucoma surgery was a failure and her pressure is at 40. They did the transport assessment over the phone (45 minutes on hold later) and apparently as she has her own wheelchair she can get there herself. So what, she can push her wheelchair from Essex to Moorfields City Road for an 8.30am appointment? I found the the staff on the phone to be awful and I couldn't help but lose my temper with them, which I am not proud of. It was like talking to unprofessional robots. What sort of NHS is this and how do you treat the elderly that paved the way for you people? It's disgusting, in my view. Mum will miss her appointment now, which could lead to severe pressure issues as there is no way she can get there. I am disgusted with the staff and processes I dealt with.
Visited June 2023
Provided by Care opinion
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled First rate
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
Went in with badly swollen. Turned out to be shingles. Was seen by efficient, friendly and professional staff. Careful attention. Left with the medicine I needed. Could not have been better.
Visited Eye - accident and emergency services on May 2023
Moorfields Eye Hospital (City Road) has not yet replied.
Information supplied by Moorfields Eye Hospital NHS Foundation Trust