Mount Alvernia Hospital
46 Harvey Road, Guildford, Surrey, GU1 3LXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Totally professional experience
Rated 5 stars out of 5
by Wyndham Carver - Posted on 17 July 2024
I attended Mount Alvernia as a day case on Monday 15th July for a hernia operation on the NHS. I just wish to express my thanks and gratitude to all the staff involved at Mount Alvernia for a totally professional visit. Every possible need was taken care of and all the staff I met were extremely friendly and efficient. Literally, my experience could not have been improved.
Visited General Surgery on July 2024
Mount Alvernia Hospital has not yet replied.
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Review titled Brilliant staff!
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
I recently had to attend the hospital for a planned surgery, with overnight stay. Absolutely everyone from the lady who collected me from the waiting room, to all the nurses on St Clare ward, the pharmacist, my anesthetist, consultant surgeon and even the porter who took me back to my car, were so incredibly kind, patient and caring. Such a worrying time was made so easy by the wonderful staff and nurses. Thank you!
Visited General Surgery on June 2024
Review titled Mount Alvernia Hospital
Replied on 03 July 2024
Thank you so much! The staff are all absolutely amazing and so I'm glad you found the experience so positive, thanks to them. We do appreciate you taking the time to leave this feedback. Best wishes, Lucy (Marketing Manager)
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Review titled Excellent care
Rated 5 stars out of 5
by Lindsey - Posted on 09 May 2024
I recently attended the Mount Alvernia Hospital for surgery, which included an overnight stay. Due to unforeseen circumstances my rhinoplasty surgery was delayed on the day. Throughout the day, I was kept up to date with the anticipated treatment plan, progress and the projected revised timings, by the surgeon. My operation proceeded later in the day. The surgeon, anaesthetist and nursing team were all exceptional. The care, assistance and support received has been excellent. Thank you, it is greatly appreciated. Lindsey
Visited Plastic surgery on April 2024
Review titled Mount Alvernia Hospital
Replied on 11 May 2024
Thanks so much for taking the time to leave such a glowing review, Lindsey - we're glad to hear everything went smoothly in the end and that you felt that our communications were all so helpful. Best wishes, Lucy (Marketing Manager)
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Review titled First impression on front desk not good
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Everything was excellent except the 2 women on the front desk were not friendly at all. In fact, they seemed annoyed at being disturbed.
Visited General Surgery on November 2023
Review titled Mount Alvernia Hospital
Replied on 20 December 2023
Sorry to hear about the front desk staff. I've passed your comment on to the Patient Administration Manager who will address it with our colleagues. But glad to hear everything else met your expectations and thank you for taking the time to leave this feedback. Best wishes, Lucy (Marketing Manager)
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Review titled Never knew hospitals could be so good
Rated 5 stars out of 5
by Jason - Posted on 10 October 2023
My experience of this hospital was exceptional. All the staff from the person on reception to the medical consultant were so nice and helpful. The medical technician assigned to me was by far the most outstanding medical professional I have ever been looked after by and I have seen a lot of medical staff in my 50+ years. A big thank you to that person. The medical procedure I received made me very anxious before I came to this hospital. The medical technician made me feel so at ease as did all the staff I encountered. What a great team of people.
Visited Day treatment services on October 2023
Review titled Mount Alvernia Hospital
Replied on 15 October 2023
Thanks so much for such lovely words and positive feedback about your experience at Mount Alvernia, Jason. Very best wishes for your onward recovery, Lucy (Marketing)
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Review titled Professional & Friendly
Rated 5 stars out of 5
by C.J.Gill - Posted on 25 May 2023
I was very nervous about a procedure but on entering the hospital everyone without exception was professional and friendly which meant my experience was much better than I imagined. The staff on St Clare Ward were amazing and very caring and took time to explain every detail. My room was very good and quiet overnight meaning I was able to rest and then discharged earlier than expected.
Visited Gynaecology on May 2023
Mount Alvernia Hospital has not yet replied.
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Review titled Friendly & effective
Rated 5 stars out of 5
by Mr Chris Bashford - Posted on 09 February 2023
Having been referred to Mount Alvernia Physiotherapy for a knee injury, I had roughly monthly appointments for about 6 months. The physiotherapist was very professional and personable, giving great advice and exercises which have made a huge difference to my knee. This was a very positive experience.
Visited Physiotherapy on February 2023
Mount Alvernia Hospital has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Kevin Sinclair - Posted on 16 November 2022
Fantastic experience from the start. Communication from the specialist secretary through to nurses and the specialist. Nothing rushed, explains everything and time for questions. Was referred to a different specialist in another hospital. Complete joined up approach and gives total confidence
Visited Ophthalmology on November 2022
Mount Alvernia Hospital has not yet replied.
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