Mount Stuart Hospital
St. Vincents Road, Torquay, Devon, TQ1 4UPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Perfect service
Rated 5 stars out of 5
by Alice Richards - Posted on 15 August 2024
Although it was a brief experience with my procedure it was an excellent experience and professionally executed by Consultant and Anaesthetist and Nurses that looked after me.Thank you all so much.
Visited Gynaecology on August 2024
Review titled Mount Stuart Hospital
Replied on 19 August 2024
Thank you for your lovely review Alice, really kind of you. Kindest wishes Jodie, MSH Team Member.
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Review titled Wonderful care from amazing staff
Rated 5 stars out of 5
by Anne Harwood - Posted on 22 July 2024
I was admitted for a total knee replacement & have nothing but praise from every member of staff that I met. The nurses, doctors catering staff, physiotherapists, radiographer cleaners, were all caring kind & considerate. I felt in good & safe hands throughout my stay. Thank you to everyone.
Visited Orthopaedics on July 2024
Review titled Mount Stuart Hospital
Replied on 25 July 2024
Hello Anne, we appreciate you taking the time to leave us this lovely feedback. We strive to provide top quality service to every patient, and are pleased to hear that you enjoyed your experience here at Mount Stuart Hospital! Kindest Wishes Jodie, MSH Team Member
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Review titled Good experience.
Rated 5 stars out of 5
by Julie Stockman - Posted on 30 April 2024
On arriving early at the hospital on the morning of my operation, I was greeted with a lovely "good morning". I explained I was a bit early as was travelling from Brixham and worried about the traffic. "That's no problem, if you like to take a seat, someone will be with you soon" I was soon collected and taken to my room. I had all the necessary checks and then asked to change into my gown and dressing gown ready for my procedure in the afternoon. I met all the team involved with my operation, and was explained to what would be happening. I was taken down for my afternoon surgery, was laughing and joking with the lovely young lady, who put me at ease. She explained she would be watching my surgery. After being put to sleep, the next thing I knew was waking up in recovery, a lovely lady looking after me. Not long after I was taken back to my room. I then had a lovely cup of tea and a bit later a sandwich. All of the nurses were lovely, helpful and friendly, nothing was too much bother for them. The next day I started my recovery. The meals were lovely, and the tea lady was always made my tea just how I love it. The night staff were lovely, and continually checking up that I was ok. My consultant advised me that my x rays look good, and all went well, and that I'd have a follow up appointment. On the day of my departure I was given all the relevant information for my return home, and who to contact if I had any problems. I was wheeled to my daughter's car by a lovely nurse and helped into the car. I would just like to thank everyone, I met during my stay for my operation, and for what they have done for me. You are a brilliant team. Thank you all..
Visited Orthopaedics on April 2024
Review titled Mount Stuart Hospital
Replied on 03 May 2024
Hi Julie, thank you for taking the time to leave this wonderful and detailed review. We have already shared it with our wonderful staff! Please don't hesitate to reach out if there's anything additional we can do for you. Kindest Wishes, Jodie and the wider team at Mount Stuart Hospital.
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Review titled Unkind staff let down the hospital
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
Despite meeting a friendly medical team and nursing staff the back office administration team was beyond offhand and unkind. I have never been spoken to so unkindly, especially when I am very unwell, snappy, rude, and did not believe I had left messages even though I can prove I did. Training is urgently needed for these staff as they were the reason I will not come back. Other Ramsey Health hospitals were so very different, kind, compassionate and helpful.
Visited Urology on January 2024
Review titled Mount Stuart Hospital
Replied on 26 January 2024
We regret to hear that you are displeased with your recent experience with us, it is not the standard we aspire to. We take feedback like this seriously and whilst we can provide training we want to be sure we have included those referenced in the negative review who have been quoted as `back office admin team`. If you can reach out, please email me directly - jodie.herbert@ramsayhealth.co.uk Kindest Regards Jodie
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Review titled Appalling hospital
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
1) rescheduled our appointment a week later with no notice. So we arrived and were told we had wasted our time and the childcare cover. 2) No apology for this. But we were met with the most appallingly rude receptionist one could imagine in one's worst nightmare. Will not return to this place. Would advise others to stay away.
Visited Don't know on January 2024
Review titled Mount Stuart Hospital
Replied on 19 January 2024
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please be assured that we will be conducting an investigation into the concerns you raised. If you would like to reach out to me with any further comments, concerns, or suggestions you wish to share, my email is jodie.herbert@ramsayhealth.co.uk Kindest Regards Jodie
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Review titled Physiotherapist
Rated 5 stars out of 5
by Veronica Crawley - Posted on 05 December 2023
This was my first in patient experience at MS and I found all the staff, medical and others, were friendly and efficient and I had complete confidence in them and the Surgeon, Anaethetist and theatre team.
Visited Orthopaedics on November 2023
Review titled Mount Stuart Hospital
Replied on 07 December 2023
Thank you so much for your positive comment and taking the time to let us know how we did. We always share our reviews with the team here at Mount Stuart Hospital. Kindest Wishes Jodie.
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Review titled Overall was good
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2023
The surgeon and his team were great. I had some lovely nurses take care of me particularly my night care nurse who was excellent. My blood pressure was very high on day 2 which apparently can be normal after a major operation. I was given medication which lowered it slightly. I was also feeling very unwell. They weren't able to give me medication for this to take home and decided to discharge me. I asked how I would deal with it if it rose again and was told I would have to go to Torbay Accident & Emergency. Fortunately I didn't have to do this. My blood pressure is now much better and seems under control since coming home.
Visited Orthopaedics on October 2023
Review titled Mount Stuart Hospital
Replied on 24 October 2023
Thank you for taking the time to leave a review. Unfortunately, as you posted anonymously, we are unable to look into this for you. Please can you make contact, so we to investigate the blood pressure issue? Kindest Wishes Jodie - jodie.herbert@ramsayhealth.co.uk
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Review titled Endometriosis surgery
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I had such an amazing experience with Mount Stewart Hospital from when I had my consultation to actually having the surgery and recovering. The lady’s that looked after me that day were so kind and really made me feel safe and took in how I was feeling. The lovely chef made me some amazing food and I couldn’t fault my experience there. Thank you to all of the Lady’s there and to my surgeon. Only thing is I’m still not sure on the outcome of my surgery as I was out of it when I was told :)
Visited General Surgery on June 2023
Mount Stuart Hospital has not yet replied.
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I saw the gynaecologist and told him openly about my problems and trauma of multiple loses and he brushed me off by telling me what i need is a psychiatrist. As a person who sufferes mental health i felt discriminated and fobbed off and left my appointment sobbing. 0 compasion 0 care just there for a pay cheque and nothing more.
Visited Gynaecology on May 2023
Mount Stuart Hospital has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
I went to see the Gynacologist at MountvStuart, I paid £150. 00 and it was a waste of money. The Gynacologist was oviously in a rush I spent 15 minutes with him, he was unhelpful and abrupt didn't give me any helpful advice. Wish I had waited for a NHS appointment even if it was a long wait.
Visited Gynaecology on February 2023
Review titled Mount Stuart Hospital
Replied on 22 February 2023
Anonymous, we regret to hear that you had a negative experience with us. Unfortunately, there are no contact details registered with this review, however, if you would like to contact me directly and I will happily discuss this with you. Kindest Regards, Jodie (01803 321 633)
Information supplied by Ramsay Healthcare UK Operations Limited