Mount Vernon Hospital
Rickmansworth Road, Northwood, Middlesex, HA6 2RNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Insensitive
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2024
Mount Vernon Hospital, your conduct on giving me the news about a close relative on 6th June at 1.20pm is appalling. How can you call a relative up and say......its about your mother? I've got some very, very bad news. You could have said, "Your mother stopped breathing earlier today." In fact, you could have said, "i need to speak to you when it is convenient" Your call to me on 6th June has had a negative effect on my mental health.
Visited Gastrointestinal and Liver services on July 2024
Mount Vernon Hospital has not yet replied.
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Review titled Amazing Professional Treatment
Rated 5 stars out of 5
by Deb - Posted on 07 August 2024
I visited Urgent Care Practitioner Service at Mount Vernon Hospital with my sister in law who had injured her hand on a mandolin. A wonderful Nurse called p assessed, treated and dressed this would with such professionalism. P was not only obviously so experienced but also reassuring. What a wonderful NHS Service this is. Thank you and indeed a big thank you to p. Much appreciated service.
Visited Don't know on July 2024
Mount Vernon Hospital has not yet replied.
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Review titled Top Team
Rated 5 stars out of 5
by Rosemary - Posted on 20 March 2024
Kind caring supportive and professional. We arrived early and were seen quickly. The phlebotomist was great and made me feel comfortable and confident.
Visited Phlebotomy on February 2024
Mount Vernon Hospital has not yet replied.
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Review titled Poor service from X-Ray department
Rated 3 stars out of 5
by AVS - Posted on 02 February 2024
I spent over 40 minutes waiting for my phone call to be picked up by staff in the X-Ray department. I kept on receiving a message that I was 1st in the queue. How can I be first in the key and still waiting over 40 minutes? I was so annoyed that I finally decided to put the phone down. Disgusting that they can't be bothered!
Visited Diagnostic Physiological Measurement on January 2024
Mount Vernon Hospital has not yet replied.
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Review titled Extremely good
Rated 5 stars out of 5
by David de Pledge - Posted on 03 January 2024
I had six eeeks of radiotherapy at Mount Vernon and the care I received was truly exceptional. The staff could not have been kinder of more supportive and they made an unpleasant treatment tolerable. 10/10
Visited Ear, Nose & Throat on November 2023
Mount Vernon Hospital has not yet replied.
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Review titled Excellent care on Trinity Ward
Rated 5 stars out of 5
by Alison - Posted on 10 June 2023
I have just had a total hip replacement here and cannot fault the outstanding care and attention of every single one of the staff. I felt so well looked after and reassured - it's a shame I cannot say the same about Hillingdon Hospital - but Mount Vernon staff were excellent including the consultant and surgery staff, the cleaning staff and people bringing the meals, physio, OT anyone else that I've left off - you were all brilliant. Thank you for making my stay so comfortable
Visited Don't know on June 2023
Mount Vernon Hospital has not yet replied.
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Review titled X-Ray Department ( Poor )
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
I attend my appointment 15mins early and to be told to sit down someone will call you In shortly turned into an 54 Minute wait and they didn’t even know I was sat down and waited apparently. Waste of Time , really bad service.
Visited Cardiology on April 2023
Mount Vernon Hospital has not yet replied.
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Review titled Poor customer service
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2023
I have always had a pleasant experience from hospital staff however this morning the staff on reception were extremely rude rolling their eyes at me when I asked through the window where the department was that I was looking for as it was locked and I did not want to miss it. I am sure if their doors were not locked they would not have rolled their eyes, completely unnecessary. They should not be working there if they do not want to help the public!
Visited Don't know on March 2023
Mount Vernon Hospital has not yet replied.
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Review titled Kind staff
Rated 5 stars out of 5
by Rebecca - Posted on 06 January 2023
I visited Mount Vernon cancer centre today for blood tests . The receptionist, the phlebotomist and car park office attendant were all incredibly kind and helpful. Thank you
Visited Phlebotomy on January 2023
Mount Vernon Hospital has not yet replied.
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Review titled Excellent in every respect
Rated 5 stars out of 5
by Peter Moss - Posted on 26 January 2023
I recently had an eye operation for ptosis. I was quite anxious about the operation but could not have been cared for more kindly. On the day of the procedure, on every step of the way, staff showed great care and good humour, I had no time to worry. The operation was entirely stress free, and so it was with the post op. recovery - even to seeing me to the door when my wife arrived to take me home. I have recently had the stitches removed with similar care. Thank you very much everyone at Mount Vernon, I can see much more clearly with the eye lid now back to normal.
Visited Ophthalmology on January 2023
Mount Vernon Hospital has not yet replied.
Information supplied by The Hillingdon Hospitals NHS Foundation Trust