New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Reasonable adjustments requests ignored. Autism unfriendly.
Rated 1 star out of 5
by Andy - Posted on 16 February 2024
Alarming levels of support, understanding and assistance for autistic patients at this Trust. Reasonable adjustment requests such as simple things like seeing a female consultant and having a room to wait in prior to my appointment due to the deficits of autism were vehemently questioned and the former request was refused due to them claiming it wasn't warranted! How do they know? Are they me? Are they autistic? Appalling levels of understanding and empathy. They told me there were no rooms for me to wait in initially. In a hospital of that size? Really? Multiple emails followed and they refused to confirm an appointment for me which would have alleviated the distress caused by uncertainty and an information vacuum. I wasn't asking to jump the waiting list, just to be given the certainty of when I would be seen and yet this proved beyond their capabilities. The endocrinology department should hang their heads in shame and hope that one day they aren't affected by something like autism and require the support and understanding of others in order for them to help. I have had to discharge myself and seek actual care and treatment from another hospital trust as I wouldn't have any faith in this lot to care for a hamster! Utterly disgraceful.
Visited Endocrinology and Metabolic Medicine on February 2024
New Cross Hospital has not yet replied.
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Review titled Very Thankful
Rated 5 stars out of 5
by Paul Stinchcombe - Posted on 12 March 2024
I would like to express my gratitude to your hospital and to all the staff who cared for me when I was transferred from Hereford Hospital to New Cross Hospital Wolverhampton on January 2nd, for a triple heart by pass operation. All of the staff who cared for me showed dedication, understanding and were all extremely professional and kind. I was particularly impressed by the younger staff, who so often are not recognised for their maturity and commitment. I could not have received better care or support through what was such a difficult personal time for me and my family. I am now feeling so much better and am well on the road to recovery.. Please pass on my sincere thanks to all of your staff and continue to carry out such important work.
Visited Cardiology on January 2024
New Cross Hospital has not yet replied.
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Review titled Contact phone number
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
The phone number details for menopause clinic are wrong on my NHS app When I called the operator said said the number I had phoned does not excite they number I tried is 01902 481777 As anyone else had a problem calling
Visited Gynaecology on January 2024
Review titled New Cross Hospital
Replied on 10 January 2024
Thank you very much for taking the time to post comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Emergency Admission - made me feel safe and reassured
by Alisonx24 - Posted on 15 January 2024
In January 2024, I slipped down a few stairs and fractured and dislocated my left ankle. Although New Cross isn't my local hospital, I was taken there as the waiting times were much lower than the alternatives. I was seen within minutes of being taken into the triage hub by a consultant who was kindness itself. He kept me informed throughout the process of trying to relocate the bone which involved also being X-rayed and put onto plaster each time. The plasterer was professional and funny which put me at ease and the radiologist was kind and patient. Just lovely. I was admitted late at night and was on a ward by early the following morning...excellent service. The orthopaedic registrar talked through the upcoming operation in detail and made me feel safe and reassured. The consultant came later and discussed again in detail. I had the operation and was back on the ward within hours. The staff on this ward (A9) were so kind and considerate - and although very busy- never made you feel rushed. I was looked after by many nurses and HCA's - all were wonderful. The only slight negative comment I could make is that - although you don't come into hospital to sleep, but to get well - the night staff could make more of an effort to be a little quieter. The shouting and sometime raucous laughter could be disruptive.
Visited January 2024
Provided by Care opinion
Review titled New Cross Hospital
Replied on 17 January 2024
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Good and caring treatment
Rated 5 stars out of 5
by Diane Morris - Posted on 02 February 2024
After falling, I went to A&E and was seen and referred for an xray were they found a broken bone in my wrist. I was given a temporary plaster which helped ease the pain, then given an appointment for the fracture clinic in a few days. I had a cast put on and was told to come back in 3 weeks and was given good advice. After having my cast off I am now in a splint for 2 weeks and my wrist is healing well. I am so grateful to all the staff in A&E and the Fracture Clinic for all their friendly caring support and treatment I have received which was excellent from star to finish.
Visited Accident and emergency services on January 2024
New Cross Hospital has not yet replied.
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Review titled First class
Rated 5 stars out of 5
by Nicholas Cullis - Posted on 04 January 2024
ward b14 heart and lung looked after me after my heart attack monday 1st Jan every person in this ward including every person in sugery when I had 2 stents fitted from the cleaners to the top consultant treated me with so much respect caring and very polite in everyday making my traumatic experience alot easier to take in and accept I was given privacy I was fed given drinks checked on very regular treated like I was a important person in there care I honestly think they could not have treated me any better than I was treated friendly happy people smiling all the time nothing was any trouble for these very special people our nhs makes me feel very proud and very lucky these people are there 24/7 looking after sick people thank you everyone in heart and lung and a&e department who got me straight into the care unit who looked after me and sent me to b14 to get fixed thank you from my heart
Visited Cardiology on January 2024
Review titled New Cross Hospital
Replied on 05 January 2024
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Diabolical Service Levels
Rated 1 star out of 5
by Sukhraj Kandola - Posted on 10 January 2024
I do not recommend this hospital, patients are waiting over 3 hours to see a triage nurse. Guidelines state it should be no longer than an hour from arrival. No member of staff wants to take accountability. It’s because of management and staff in hospitals such as this why the NHS is failing. Should be ashamed at these service levels. I can only imagine how other families are feeling. Tap yourselves on the back for such poor service levels.
Visited Accident and emergency services on January 2024
Review titled New Cross Hospital
Replied on 17 January 2024
Thank you very much for taking the time to post comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Everything went smoothly from beginning to end
by humanitieset64 - Posted on 08 December 2023
Received pain killing injection in my foot. Good care from the beginning of the day. Used the patient transport from New Cross to Cannock Chase Hospital and back after the procedure. The nurses and surgeon couldn’t have done better, everything went smoothly from beginning to end.
Visited December 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 08 December 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Brilliant care
Rated 5 stars out of 5
by Denise Tonks - Posted on 30 December 2023
Attended a and e Boxing Day morning at about 8am with breathing difficulty, only waited approx 5 mins to be seen and taken through to a cubicle, treatment was quick, polite and informed kept updated all along to what was happening, was given a bed on amu again staff brilliant and willing from beginning, spent 2 nights there then moved to a small ward at 9pm at night, staff warm and welcoming, an asset to the nhs and a pleasure to have met each and everyone of them, came home Thurs 28th with follow up care to follow, standards of care and compassion exemplary from beginning to end, food was very nice with a good variety, nothing too much trouble
Visited Don't know on December 2023
New Cross Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Antony Shelton - Posted on 14 December 2023
Arrived for appointment and seen promptly, all staff were very polite and friendly, and were very keen to make sure that I was looked after. The consultant that saw me was very calm and extremely patient, and did his absolute best for me, and made sure that he was in the best place to give me information about my condition. His colleague was also very clear in making sure that I was aware of all options for my treatment. I have always recommended the eye infirmary to anyone seeking help and my latest visit reassured me that there is still a reliance on providing high quality care. Very well done and great service, thank you.
Visited Ophthalmology on December 2023
Review titled New Cross Hospital
Replied on 15 December 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust