New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Lou Jackson - Posted on 08 November 2023
Staff were polite, friendly and did everything they could to put me at ease. Especially considering I was worried not about the experience, but the result.
Visited Gynaecology on November 2023
Review titled New Cross Hospital
Replied on 09 November 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled The incredible staff at Newcross hospital
by Rachael8566 - Posted on 17 October 2023
My partner was admitted early hours of the morning in October. He is asthmatic but had acute onset of breathing difficulties. After being on AMU throughout Wednesday he worsened suddenly early hours of Thu morning. He has explained he could see a bright light and was feeling like he was slipping away. The amazing staff at this hospital not only saved his life with swift action, he was treated with the utmost care and respect and dignity. As was I when I arrived panicked but trying to remain calm. His care was second to none on ICU (B9). Unfortunately I can't remember his named nurse's name, she had the best bedside manner, understood that we needed a little humour and banter in a gentle way and was so kind. These staff are not given the credit they deserve. From the porters to the consultants. He is now on C26 and recovering really well. I am in tears typing this as I will never be able to express my gratitude to the National Health Service for what they do, the long hours, the pressure, the difficult times and the losses they experience. From my family we thank you so deeply, words will never ever be enough. Thank you for saving the love of my life.
Visited October 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 18 October 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Hip replacement
by Hip Surgery - Posted on 08 November 2023
I received care last week initially from Hollybank Ward then had post care from Hilton Main Ward at Cannock Chase Hospital. Before during and after my hip replacement surgery the treatment and care I received was outstanding, nothing was to much trouble for any member of staff, I cannot thank them enough, keep doing what you do on a daily basis you are one truly amazing team.
Visited October 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 09 November 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Caring professional people.
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
My husband is undergoing several scans etc for prostate cancer it’s a very anxious time. From the moment we arrived at Urology for our appointment the staff were so kind and considerate even though the department was at full capacity. It’s always reassuring to receive a smile and someone putting you at ease and explaining everything. We left feeling much better knowing they would look after him.
Visited Urology on October 2023
Review titled New Cross Hospital
Replied on 15 November 2023
Thank you very much for taking the time to post comments regarding your husband's recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling Head of Patient Experience and Public Involvement
Provided by Care opinion
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Review titled What a difference
by HH22HJH - Posted on 13 October 2023
Fell in Newport and was taken to Princess Royal - total bedlam for ten and a half hours until finally seeing orthopaedic consultant. Both shoulders broken but doctor felt I would be better going home with pain killers and visiting A&E following morning. Wow!!! What a difference, from reception to diagnosis service was first class. It was a breath of fresh air. I was given attentive, polite and very precise diagnosis-seen the doctor who again was great and I am now receiving treatment which I am confident will heal my shoulders. Well done, New Cross.
Visited October 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 13 October 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Literally a Life Saver
Rated 5 stars out of 5
by Michael Taylor - Posted on 31 October 2023
On Oct 2nd I was admitted in emergency to Iccu with Autoimmune Haemolytic Anaemia [white blood cells attacking red cells] . 3 blood transfusions later , 5 days in Iccu and 5 more in haematology and i'm back home on course of medication. [All going well so far] The care , professionalism and understanding and kindness from everyone , doctors , nurses, cleaners ,porters et al was genuinely top class and heart warming. Impossible to thank you all enough , same goes for haematology unit. I wish i could remember names but i was in bit of state most of the time. I recall being asked my name and date of birth and i couldn't do it. Thank you all so so much for getting me back to my family. Very very best regards Michael Taylor
Visited Intensive Care on October 2023
Review titled New Cross Hospital
Replied on 01 November 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Ward b14 - Excellent care and attention
Rated 5 stars out of 5
by Roger Ashman - Posted on 08 November 2023
I was a patient in Ward b14 for a Tavi and subsequent pacemaker implantation from 11 October 2023 to 19 October 2023. During this time I received nothing but the best care and attention from everybody. The expertise of the doctors involved in the two procedures, together with the technician support, was second to none. Additionally, my stay in the ward was made more comfortable by the attention of the nurses, the Hcas and all the ancillary staff. Nothing was too much trouble for anyone. I cannot praise the professionalism of the staff here highly enough. The hospital should be very proud of them. Thank you very much indeed for all the care and attention I received Roger Ashman
Visited Cardiology on October 2023
Review titled New Cross Hospital
Replied on 15 November 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Waiting time in A/E
Rated 3 stars out of 5
by Anonymous - Posted on 25 December 2023
Was admitted to A/E at 4pm back in October. Was still in A/E 15 hours later. Not much fun being on a trolley for that period of time.
Visited Accident and emergency services on October 2023
Review titled New Cross Hospital
Replied on 27 December 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Mostly good experience, let down by maintenance and process
Rated 4 stars out of 5
by Robert Adams - Posted on 30 October 2023
Had a near 3 week stay in b14 and experienced ups, downs and very little sleep. All of the staff were very accommodating, polite, professional and caring. I was 99% self caring and required very little intervention, but due to a “system issue” my medication timings needed constant alterations for the first week but it was eventually sorted out. It took nearly a whole week to get my notes from Shrewsbury hospital so I had no idea what treatment I was going to receive. Whilst all doctors were polite and professional very few followed up with any kind of update and it always fell upon me to chase updates. The ward sisters kept me as updated as they could and all nurses require medals for the work they do, they even arranged some home leave for my final weekend as I was only receiving IV antibiotics and I commuted from home to the ward. All the staff were brilliant, at times very rushed but still tended to our every need. A stand out nurse appeared on 28th October, and spent time chatting with me, an absolute superstar who couldn’t be any more helpful if she tried. I’ve singled this one nurse out because they took time out just to have a chat, having had no visits during my stay was extremely welcome to talk to someone about life outside of my treatment. Now for some negatives: The lighting situation is a joke, how are you meant to sleep when any movement in the rooms/bays sets off the automatic lights, this has been an ongoing problem for months! Being woken at 0610 for a cup of tea is downright offensive, the drug round doesn’t need to happen at 6am and done before the day staff handover. Constant alarms left buzzing and beeping for hours, this was operates an open door policy meaning all doors must be propped open by the bins, so when a fresh and excited morning shift arrives the noise is overwhelming. I understand how medication works and know that medication doesn’t care what time it is and is only because the day shift expect the morning drugs round to be done prior to handover. Food choice was poor, especially for a cardiac ward, I was offered 1 salad in nearly 3 weeks, had fruit offered twice and despite asking, orange juice was never available. Butter is the default spread for toast and the meals offered very few healthy options. Overall, great staff but bad practices, bad food choice and terrible maintenance.
Visited Cardiology on October 2023
Review titled New Cross Hospital
Replied on 01 November 2023
Thank you very much for taking the time to post comments regarding your patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Contacted the ward for an update of father's condition
by cupragirl - Posted on 27 October 2023
My father had been rushed to A&E following the deterioration of his health. He was admitted to the AMU. I called in the early hours of the morning for an update. I was told it was an inconvenient time to call for an update and to call back at 7 am. Being a nurse, I know that 7 am is a very busy time for wards. Care is a 24 hrs service and family members should be able to call at any time within reason to get updates of loved ones.
Visited October 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 01 November 2023
Thank you very much for taking the time to post comments regarding your patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust