New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Says they will fine for parking but noone answers
Rated 4 stars out of 5
by Kate - Posted on 03 May 2023
We collected my nan following discharge yesterday, there are signs everywhere saying pay for parking within 24 hours or you will be fined, i tried 18 times yesterday and again today with noone answering, called the switch board who said thats the only number and keep trying! I sincerely hope fines are not being sent when it seems it is impossible to pay!
Visited Don't know on May 2023
Review titled New Cross Hospital
Replied on 04 May 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled In patient
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2023
Came by ambulance on a Saturday morning still her a week later only care is antibiotics by drip and no chance of surgery because on waiting list for another NHS trust so they won't do surgery and doctor treating me is a stomach doctor not gall bladder surgeon so not interested in taking gall bladder out as on waiting list with another trust even though I will probably be back in a hospital in the coming weeks
Visited Emergency Abdominal Surgery on May 2023
Review titled New Cross Hospital
Replied on 10 May 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled What an amazing team
by Beatrix22 - Posted on 30 May 2023
I was in for a haglund excision and Achilles tendon debridement and repair. What an amazing team, before, during and aftercare was simply faultless.
Visited May 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 31 May 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Grateful
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Arrived via ambulance to the receiving hub. Given a cubicle due to projectile vomiting and diarrhoea in the day. Felt grateful for a cubicle but when l asked for a commode and toilet paper was told to use wet wipes that was on the machine for taking blood pressure earlier. Very undignified, especially given l was brought in with diarrhoea. I felt left to fend for myself. I needed help and little was provided while l was in the apartment. I had to ask for everything nothing was part of a care plan but just left in this room. I'm an ex nurse and feel the standards have really dropped. No one would I've been left without toilet paper or towels or even a sink in a cubicle if they came in with diarrhoea or vomiting. When I asked them when I would be seen by a doctor they said they didn't know. I was left with a prescription which I had to get myself. I felt in near collapse as I left the hospital no better than when I came in what's a great pity that's opportunities were missed.
Visited Accident and emergency services on May 2023
Review titled New Cross Hospital
Replied on 09 June 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled A Life-Saving Experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
Having given birth here in April 2019, I knew that I wanted to give birth here again. When I apprehensively went in 5 weeks before my due-date as I felt that something was ‘off’, I was treated with respect and reassured that my feelings were valid and that I was right to attend, despite having no specific symptoms/concerns. Two hours later, I was given an emergency C-Section with paediatric specialists in attendance. My baby had the cord wrapped around his neck and stopped breathing 3 times shortly after birth. My baby’s life was saved by skilled staff - had I not been listened to, my baby would not have made it, if that I am sure. After 3 rounds of resuscitation, my baby was transferred to NICU where he again received amazing care, and we were reunited on day 3 in the transitional care ward, where we were both monitored before going home on the evening of day 4. We were discharged with multiple avenues of support. From the start, I felt silly because there was nothing I could ‘put my finger on’, other than a sense of something being ‘off’. Despite this, the staff believed me and trusted in my senses, and this led to my baby’s safe delivery and excellent after-care. Had the staff written me off as an ‘anxious mother’, my baby would not have survived. Thanks not only to their medical skills, but also their empathy, understanding, and ability to see past the absence of specific symptoms, they saved my baby’s life, I cannot thank all of the staff involved enough - they are truly owed a life debt by myself and my family.
Visited Maternity services on May 2023
Review titled New Cross Hospital
Replied on 08 November 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled First impressions
Rated 3 stars out of 5
by Rob Latchford-Evans - Posted on 11 April 2023
I called to rearrange my appointment as I could not afford to get to it as it is quite far from where I live. I've had to do this twice. The advisor I spoke to was very rude and basically told me off. We're going through a cost of living crisis and the advisor didn't seem to care. Also I have mental health issues and I don't need this kind of hassle. Advisors need to be more understanding and not to judge patients.
Visited Dentistry and Orthodontics on April 2023
Review titled New Cross Hospital
Replied on 12 April 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled great practice
Rated 5 stars out of 5
by maureen hardwick - Posted on 26 April 2023
My husband had an appointment at the respiratory clinic 25/4/23 I have nothing but praise for the treatment he was given by the member of staff that treated him. Many thanks
Visited Respiratory Medicine on April 2023
Review titled New Cross Hospital
Replied on 27 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Great service
Rated 4 stars out of 5
by Karen Turner - Posted on 13 April 2023
My dad was taken by ambulance to the A&E department after a fall at his care home. He was first taken to A&E then was moved upstairs to the elderly adult unit. My Dad has dementia, the staff on that unit were fantastic. They were so kind to my Dad and myself and my Daughter. No one likes going to hospital but all of the staff on that unit made it a better experience. I would like to say a big thank you. The Turner family.
Visited Accident and emergency services on April 2023
Review titled New Cross Hospital
Replied on 19 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Orthopaedic treatment
by Robocop67 - Posted on 04 April 2023
Cortisone injection into the left thumb joint. Staff was really good, making the experience comfortable. And whilst process was being carried out, all the time all staff checking on how I was doing. Can't fault it.
Visited April 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 05 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Not feeling welcome in A&E
by Nojoyhere - Posted on 11 April 2023
Went to A&E on a Saturday at the start of April . I found the reception staff there and the doctors upstairs are rude, miserable, and very short with me. It says on large posters that they are kind and caring but I found this to be untrue. This is not isolated as in my experience all reception staff throughout the hospital are rude. I think they should have some people skills for their responsibility. Their work must be very tedious, but that is no excuse. I observed young men come in and were treated with respect and dealt with immediately. I stood there waiting for some time, being ignored, and not acknowledged. They were being generally happy, laughing and joking between themselves and other staff, but this attitude disappeared when addressing the patients. You may say it is professionalism, but I call it very rude and disrespectful. You come to hospital because you are unwell. I must say that the bad practice fortunately stops at reception, as the nurses and the doctors, who work 100 times harder, were polite, caring, and friendly.
Visited April 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 12 April 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust