New Hall Hospital
Bodenham, Salisbury, Wiltshire, SP5 4EWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
Worst hospital for NHS patients. Been trying to get a colonoscopy/ endoscopy since October 2021. I've had my appointment cancelled 5 times ( only once was my fault due to having a reaction to the prep, made my so sick). They rebooked my procedure and told me i would be aloud to take tablets instead. Only to get a call a week later saying they have cancelled my procedure again and I would need too see the doctor in clinic before, for some reason they would not allow me to do it over the phone, even though it was just for a consultation no examination needed, they said I could come in on a Saturday and see him as I don't drive and the hospital is a 40 minute drive with good traffic and my husband lost out on 5 days work previously for all my appointments they cancelled so we where already £600 out of pocket for those days so we can't afford too lose anymore. so I was happy to be told I could come in on a weekend, I then get a call from the bookings team telling me Saturday are for his private patients only. The doctor himself is very rude, I've had bleeding, sickness and stomach pains to the point I couldn't eat for a week. And he told me that it's a good thing and hopefully I'll lose some weight. I then spoke too him again at a later date and told him I can't lose weight and he told me that's a lie as I'm apparently sick all the time. I always got told if you have bleeding that it's urgent and not once have I been taken seriously even when I've been throwing up blood and passing it from my bum! They 1000% prioritise their private patients before their NHS. I've been in agony for over a year and a half now whilst waiting for my appointments and I've still got no where. My doctors have now put in a new referral for another hospital and I've got to wait again! That's over a year of waiting and having my appointments cancelled and not once have they said sorry, I've just had another lady call me today telling me again that I should come in during the week ( no family close, don't drive and can't afford too lose any more money for a 10 minute appointment) then saying how it's fine that they cancelled on me 5 times and asked me why it was cancelled as if it was my fault, staff are very rude aswell. Do not make you feel welcome.
Visited Diagnostic Endoscopy on November 2022
Review titled New Hall Hospital
Replied on 28 November 2022
Sorry to hear about your experience. We'd be happy to investigate the issues you experienced; if you'd like to do not hesitate to contact the Hospital Director. It would be very unusual to experience so many cancellations and other issues and for this, we apologise sincerely. We wish you all the best with your onward treatment at another hospital and a speedy recovery.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Mark Braithwaite - Posted on 25 November 2022
I had a spinal cord decompression The surgeon gave me clear and concise advice on the risks and the procedures that would take place so I was fully informed. From the time I entered the hospital to when I left I was cared for and at no time did I feel anxious. There was an atmosphere of quiet efficiency and everything was explained to me. The aftercare was excellent and the staff were kind and caring. The food and accommodation were first class. The operation has been successful and has returned my quality of life. Many thanks to New Hall, the surgeon and all the staff involved.
Visited General Surgery on October 2022
Review titled New Hall Hospital
Replied on 28 November 2022
Thank you for your review of our services! We are so pleased to hear that your operation has helped you to have a better quality of life, we work hard to help patients to get the right treatment at the right time for them. We have passed on your comments to the team at New Hall and wish you a speedy recovery, should you need our services in the future do not hesitate to give us a call.
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Review titled Excellent Patient Care from Start to Finish
Rated 5 stars out of 5
by Linda Clarke - Posted on 19 September 2022
I can’t fault the care that was given to me during and prior to my operation at New Hall Hospital. The staff were absolutely amazing. The surgeon was top quality. Straight talking and you knew exactly what to expect good or bad. I have had pain for years and whilst I’m still a little sore due to operation the underlying pain has gone. Words cannot thank the team enough from the admin staff to the wonderful nurses and of course one amazing surgeon - Thank you from the bottom of my heart.
Visited Orthopaedics on September 2022
Review titled New Hall Hospital
Replied on 26 September 2022
Dear Linda, Thankyou very much for your wonderful feedback. i am delighted New Hall supported your journey. I wish you a speedy recovery. I have shared your feedback with all teams involved in your care and they are delighted thankyou again for taking the time to share your experience Sharon Hospital Director
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Review titled very satisfied. high level of care
Rated 5 stars out of 5
by Catherine Brown - Posted on 11 November 2022
from entering the hospital to leaving 4 days later i found the whole team focused on me. The surgery was successful. All the staff polite and caring. The surgeon and team excellent.
Visited General Surgery on September 2022
Review titled New Hall Hospital
Replied on 22 November 2022
Thanks for taking the time to share your experience, we appreciate it. Hope you are recovering well, do not hesitate to contact us if you need anything.
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Review titled A very reassuring visit
Rated 5 stars out of 5
by Don - Posted on 25 September 2022
My husband was called to New Hall Hospital following an MRI scan for a consultation with a consultant. He was nervous about the appointment but within minutes of our arrival the consultant had put both of us at our ease. He was kind, considerate, listened carefully and explained the situation very clearly in words we could understand. He set out the choices we had, explaining the pros and cons of surgery and we left feeling very happy about his advice to wait six months for a further MRI scan. Our only complaint is that it was very difficult to find where we were meant to go for the appointment. The signage at the entrance to the hospital did not mention the spinal unit, which was the wording on our letter. As my husband is disabled I needed to be able to park the car as near to the appointment venue as possible. A very kind practitioner in the first building I explored ascertained that we needed Clock House, again not mentioned in our letter. She directed us to the disabled parking spot, but because of building works and the signage being very poor I had to ask another person for help before I found a parking place near the correct part of the building. This did not help anxiety levels, but once we were inside I could not fault the people and the experience.
Visited Don't know on September 2022
Review titled New Hall Hospital
Replied on 30 September 2022
Dear Don, Thankyou for taking the time to share your feedback. firstly i am so glad your appointment went well and you felt supported by our team. I sincerely apologise that you fund it hard to find parking and our signage was not clear. our development is almost complete and we have taken another review of signage to ensure it is clear and directional for all patients attending New Hall Thankyou so much for sharing We look forward to welcoming you back to New Hall Sharon Hospital Director
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Review titled Poor communication
Rated 2 stars out of 5
by Marcus Pethick - Posted on 03 August 2022
No communication throughout the whole shambolic affair had to chase them all the time for my operation date only to have cancelled just before entering the theatre door never again
Visited General Surgery on August 2022
Review titled New Hall Hospital
Replied on 07 September 2022
Dear sir, Our teams have contacted you and apologised for the issues you experienced today. I am sincerely sorry for your experience with regards Sharon Hospital Director
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