New Hall Hospital
Bodenham, Salisbury, Wiltshire, SP5 4EWContact details and Patient Advice and Liaison Service (PALS)
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
Worst hospital for NHS patients. Been trying to get a colonoscopy/ endoscopy since October 2021. I've had my appointment cancelled 5 times ( only once was my fault due to having a reaction to the prep, made my so sick). They rebooked my procedure and told me i would be aloud to take tablets instead. Only to get a call a week later saying they have cancelled my procedure again and I would need too see the doctor in clinic before, for some reason they would not allow me to do it over the phone, even though it was just for a consultation no examination needed, they said I could come in on a Saturday and see him as I don't drive and the hospital is a 40 minute drive with good traffic and my husband lost out on 5 days work previously for all my appointments they cancelled so we where already £600 out of pocket for those days so we can't afford too lose anymore. so I was happy to be told I could come in on a weekend, I then get a call from the bookings team telling me Saturday are for his private patients only. The doctor himself is very rude, I've had bleeding, sickness and stomach pains to the point I couldn't eat for a week. And he told me that it's a good thing and hopefully I'll lose some weight. I then spoke too him again at a later date and told him I can't lose weight and he told me that's a lie as I'm apparently sick all the time. I always got told if you have bleeding that it's urgent and not once have I been taken seriously even when I've been throwing up blood and passing it from my bum! They 1000% prioritise their private patients before their NHS. I've been in agony for over a year and a half now whilst waiting for my appointments and I've still got no where. My doctors have now put in a new referral for another hospital and I've got to wait again! That's over a year of waiting and having my appointments cancelled and not once have they said sorry, I've just had another lady call me today telling me again that I should come in during the week ( no family close, don't drive and can't afford too lose any more money for a 10 minute appointment) then saying how it's fine that they cancelled on me 5 times and asked me why it was cancelled as if it was my fault, staff are very rude aswell. Do not make you feel welcome.
Visited Diagnostic Endoscopy on November 2022
Review titled New Hall Hospital
Replied on 28 November 2022
Sorry to hear about your experience. We'd be happy to investigate the issues you experienced; if you'd like to do not hesitate to contact the Hospital Director. It would be very unusual to experience so many cancellations and other issues and for this, we apologise sincerely. We wish you all the best with your onward treatment at another hospital and a speedy recovery.
Information supplied by Ramsay Healthcare UK Operations Limited