New QEII Hospital
Howlands, Howlands, Welwyn Garden City, Hertfordshire, AL7 4HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Giselle Brigden - Posted on 10 December 2024
I arrived, booked in and was seen within 5 minutes. I was seen by an Emergency Nurse Practitioner who was very friendly and made me feel at ease, he showed me the signs to follow to X-ray and told me to follow the signs back directly to his room when the X-ray had been done, again I was seen very quickly and back at the room in no time, I was told I had fractured my ankle and given a walking boot and some information of how I should be looking after myself along with some exercise's to do. I was outside waiting for my lift within 30/40 minutes of walking in to the Urgent Treatment Centre. I was very happy with treatment that I received from all the staff right from the booking in receptionist, to the Emergency Nurse Practitioner who was amazing, the X-ray receptionist and the X-ray staff. I’d like to thank them all very much for the Fabulous service they delivered.
Visited Urgent Treatment Centre on December 2024
New QEII Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I was referred to gynochology for suspected endometriosis and when I spoke to the doctor they were extremely understanding and helpful. They listened to me (which is something that hasn’t happened in other hospitals regarding this issue) and told me that my pain was real and they understood that this was important to sort out. When examining me, they were patient and professional. I didn’t feel rushed and could take my time weighing up options and answering questions. I came away with a treatment plan and feel optimistic about the future. The wait for an appointment was quite long (about 2 months) and it is a minimum year wait for surgery but I have heard of people who have had to wait longer.
Visited Gynaecology on November 2024
New QEII Hospital has not yet replied.
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Review titled Extremely prompt and professional
Rated 5 stars out of 5
by Janet - Posted on 01 October 2024
I had to have a chest X-ray this morning- simple walk-in clinic at New QE2 hospital. Waited under 5 minutes to be called in and seen. Extremely impressed with the process and all staff - thanks to everyone involved.
Visited Urgent Treatment Centre on October 2024
New QEII Hospital has not yet replied.
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Review titled Couldn’t have asked for more
Rated 5 stars out of 5
by M Unite - Posted on 30 August 2024
Staff couldn’t have been more patient, considerate and kind on my visit to the breast clinic today. From start to finish everything was explained clearly to me and I was treated with nothing but compassion by the wonderful staff- from reception staff to specialists. A clean, peaceful environment which was calming and welcoming, with a fabulous coffee shop too!
Visited Breast cancer services on August 2024
New QEII Hospital has not yet replied.
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Review titled Superb Care
Rated 5 stars out of 5
by Dawn - Posted on 03 July 2024
Was referred via 111, suspected broken wrist from fall ; excellent care : plaster ; xray and reassessed after plaster. Staff kind caring compassionate and professional.
Visited Urgent Treatment Centre on July 2024
New QEII Hospital has not yet replied.
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Review titled Wasted resources, paper pushers and laziness!
Rated 1 star out of 5
by Paula - Posted on 31 July 2024
I was sent to do an Xray. I was waiting on sitting area was called to say we wont do your X Ray because if there is a fracture we can not treat you or wait for ambulance. I did not asked treatment but a diagnosis...so with Xray equipment 5m from home had to come to Lister with my 26y. Autistic son...trains , cabs, stairs..its not that NHS does not have resources its how they are managed...biggest mistake instead of promissing new hospitals closing QE II was a big mistake! And some people should not be allowed to work in a hospital!
Visited Don't know on July 2024
New QEII Hospital has not yet replied.
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Review titled Pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
Easy to find, parking was free on the day I visited(amazing!!!) and despite the appointments running late, I was made to feel very comfortable, all the staff were helpful, nurses explained everything and the consultant took the time to go through options. This coupled with a lovely cafe and beautiful garden whilst waiting for my prescription, made the experience therapeutic.
Visited Ophthalmology on June 2024
New QEII Hospital has not yet replied.
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Review titled Neglect to children
Rated 1 star out of 5
by Bethany moreton - Posted on 01 June 2024
Have waited 5 hrs to be seen. Diabolical services adults being seen quicker than ill children. My daughter been sat in pain for this long everytime I asked how long the wait is goes down then goes back up again. Something needs to change this is absolutely diabolical services for children.
Visited Urgent Treatment Centre on June 2024
New QEII Hospital has not yet replied.
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Review titled Amazing customer service!
Rated 4 stars out of 5
by Lauren - Posted on 13 May 2024
I needed to pick up my prescription from the pharmacy and it was a fantastic experience! The gentleman behind the counter was very kind, polite and explained everything to me (more than what I was initially told at an appointment). He was a pleasure to speak to and made me feel like a person and not a number. Thank you so much!
Visited Pharmacy on May 2024
New QEII Hospital has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Lesley - Posted on 09 May 2024
Although I was told there was a 4 hour wait I was seen in just under 2 hours. Fair enough, it was busy. The practitioner I saw was very efficient and quickly dealt with my injury. Explained exactly what he was doing and what would happen going forward.
Visited Urgent Treatment Centre on May 2024
New QEII Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust