Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Newham Hospital West Wing Emergency Waiting Area
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2024
I recently visited the paediatric waiting area in the West Wing Emergency Department at Newham Hospital and was extremely disappointed with the facilities. There was no provision to warm up baby milk, which is essential for parents with young children. Additionally, the customer care was lacking; the staff seemed indifferent to our needs, making us feel more like prisoners than patients. This experience was very frustrating and disheartening.
Visited Accident and emergency services on November 2024
Review titled Newham Hospital
Replied on 13 November 2024
Dear Service User Thank you for taking the time to share feedback about the facilities in the Paediatric Waiting Area (West Wing Emergency Department) at Newham University Hospital. We are sorry to learn that your experience and the facilities fell below the standard expected. We welcome feedback as it is helps us when reviewing our services and where possible, we can make improvements. We will ensure that your feedback is shared with the service but if you would like to discuss this further you can liaise with the Site PALS Team who will be able to support you further. They can be contacted via Tel. No. 0207 363 9292 or email to nuhpals.bartshealth@nhs.net. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Bad Service
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2024
My operation cancelled in 2 minutes without specific reason i was there since 11 am by 5pm they we will cancel your and we will rebook within 28 days that appointment already cancelled I was very stressed and lost my wages from my job it’s a diabolical service they should communicate very early
Visited Gynaecology on November 2024
Review titled Newham Hospital
Replied on 13 November 2024
Dear Patient Thank you for taking the time for sharing your feedback about Newham General Hospital. We are sorry and most disappointed to learn that your experience fell below the standard expected. We would welcome the opportunity to have this looked into further and if you wish for this to happen, please contact the Site PALS team. They can be contacted via email (nuhpals.bartshealth@nhs.net) where you can provide a more detailed summary of your experience, including any dates, your full name, date of birth, hospital or NHS number and a contact number, which they will escalate to the service for follow up. You can also speak to them for further guidance via Tel. No. 0207 363 9292 Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled serious concerns about data privacy and GDPR regulations
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2024
I recently visited the paediatric waiting area in the West Wing Emergency Department at Newham Hospital with my family and was extremely disappointed with the service and facilities. The reception staff were unresponsive to our queries. Initially, I was told that someone would call us for the paediatric area, but after waiting for three hours in pain, I had to ask again. They then claimed they had called our name twice already, which was not true. There was no sympathy or apology for the mix-up, and my wife was in tears while our 15-month-old son was distressed. Moreover, I noticed that the reception staff were using their mobile phones for personal use, including scrolling through social media, while at the front desk. This raises serious concerns about data privacy and adherence to GDPR regulations. It is alarming to think that our personal data might be compromised due to such negligence. I urge the NHS to review the CCTV footage from 12:30 pm to 1:30 pm on 13/11/2024 to verify this behavior. The NHS must ensure that patient data is protected and that staff are attentive and professional. This experience was extremely frustrating and disheartening, and I hope the authorities take immediate action to address these issues
Visited Accident and emergency services on November 2024
Review titled Newham Hospital
Replied on 13 November 2024
Dear Parent Thank you for your feedback raising concerns about the staffs unresponsiveness to your queries, and their lack of adherence to data protection when you visited Newham University Hospital. We would welcome the opportunity to have this looked into in more detail and would suggest that you liaise with the Site PALS Team for further guidance and support. Kindly note that they will require you and your son's details. They can be contacted on Tel. No. 020 7363 9292 or via email at nuhpals.bartshealth@nhs.net. In the meantime, we will ensure that your feedback is shared with the service. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled A&e experience
Rated 4 stars out of 5
by Anna - Posted on 24 November 2024
Was seen by a nurse and was told to then wait at the waiting room, to then be told I was waiting in the wrong waiting room. A few more hours waiting around, had spoken to a lady in the department, she had sorted things so quickly and had spoken to a guy to get me seen. If it wasn’t for these two individuals I would never have been seen. Things were fast tracked for me. Thank you both so much :) NHS needs more people like them. A little frustrating we can’t use their names
Visited Accident and emergency services on November 2024
Review titled Newham Hospital
Replied on 25 November 2024
Dear Anna Thank you for taking the time to share feedback following your visit to the Emergency Department at Newham University Hospital. We are pleased that after a less than positive start that two staff members managed to resolve the issue quickly so that you were seen. Yes, unfortunately names are not allowed to be added to this platform, but you can share this information directly with the Site PALS Team if you wish by emailing them at nuhpals.bartshealth@nhs.net. Please quote reference Comment reference number:1903779 if you decide to make contact. We will in the meantime, ensure that your feedback is shared with the service. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Excellent (Out Patient) X-Ray service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
My experience from main reception, x-Ray reception, to changing instructions gown, bag and the radiologist was exceptional. This is a no appointment x-Ray service for out- patients. My whole experience was less than 1 hour. Every member of staff l encountered was courteous and professional. Please pass on my review to the staff in the department. Rating: Outstanding
Visited Don't know on October 2024
Review titled Newham Hospital
Replied on 25 October 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received at Newham Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Incompetent practice
Rated 1 star out of 5
by Tahina - Posted on 23 October 2024
I took my partner to a&e due to suspected post-op infection on the wound site. The system they use to triage people is not effective. You attend a receptionist and then you’re called for a further triage with a nurse, which is repeated information. Very slow nurses and plenty of staff with rude behaviour. They are not compassionate and emphatic enough. They don’t know how to do prompt escalation and referrals. They send people from main emergency to west wing just for fun, they don’t communicate between departments. This slows down the whole system. There should be more cooperation to make the service more efficient for sick people. I witnessed a stroke due to the long waiting time in the waiting area. This is very sad and healthcare workers should be working harder and be more passionate about their jobs.
Visited Accident and emergency services on October 2024
Review titled Newham Hospital
Replied on 25 October 2024
Dear Tahina, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Long induction process
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
Due to couple of reasons I have been reffed for an induction which was scheduled on the 30th of August. It took me a week, 7 days to get procedure copleted, as labour ward was constantly too busy due to shortage of staff. My child been born on the due date 6th of September. In this case I don't see the point of sending someone for an induction because there is some potential risk, and keeping 39 weeks pregnant women in a hospital for a weeks. I only has been inducted on that day because I have lost my patience. After 5 days in a Larch ward i was finally moved to labour ward where my waters meant to be broken, unfortunately night shift midwife wasn't able bo do this because in case labour will start she won't be able to stay with me as she has another pregnant women next door. Next day shift doctors team didn't even show up to visit me, because they were too busy... who ever was delivering food they just forgot about my order and I been left without food. When shift changed I tell them about food and about all this situation, that I am waiting induction to continue for 6 days and then I just lost my patience, I started to cry... I can just assume,that the midwife feelt sorry for me and she call night doctors team to continue procedure. Finally after about 14hours I was holding my new born in my arms. During this week I haven't meet with my fist daughter as she was very emotional about me not being at home. We couldn't even talk on video call every day because after conversation she was feeling upset and she wasn't sleeping well. So can you imagine what I was going through all that week because hospital are not employing enough staff? I think it is very unprofessional on the staff side,that they are using shortage as an excuse. I don't know if this is the reall reason or not, but to hear 6 days in a row that my procedure is delayed due to staff shortage is not giving much confidence to the patient. On the 30th August, I have called in the morning 7am to double check, and I have been told there is no beds available,but I need to come for monitoring and after that they decided to keep me in a hospital,on the waiting list for a bed even though my monitoring was ok.On that day they knew that they don't have capacity to manage such a many induction,but insted of rescheduling they just kept people waiting. Another thing, doctor/consultant wasn't specific when was explaining induction process. He didn't mention that it may take few days, and what circumstances may affect the speed of the process. I am disappointed about communication between staff and patients. I wouldn't recomend to go for an induction to this hospital keeping in mind that they are short of staff.
Visited Maternity services on September 2024
Review titled Newham Hospital
Replied on 18 September 2024
Dear Patient Thank you for taking the time for sharing your feedback following your experience at Newham University Hospital. We are sorry and disappointed to learn that your experience fell below the standard you should have expected. We would welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team on site. They can be contacted via email to nuhpals.bartshealth@nhs.net where you can provide more information about your experience, for addressing either informally or formally. Kindly include your full name, date of birth, hospital, or NHS number a contact number. Following your contact they will escalate your concerns to the service for attention and response. You can also speak to them for further guidance or support via Tel. No. 020 7363 9292. If you decide to contact PALS, please quote comment reference number - 1871624 which will help them locate your original feedback. In the meantime, we will ensure your feedback is shared with the service. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent blood test for 2yo
Rated 4 stars out of 5
by Sviatlana - Posted on 20 September 2024
The wait was about 10 min, and nurse did amazing and quick job. She and the assistant were very polite and friendly, excellent job with a 2 year old baby.
Visited General Medicine on September 2024
Review titled Newham Hospital
Replied on 27 September 2024
Dear Sviatlana, Thank you very much for taking the time to provide such positive feedback. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Nightmare
by Anonymous - Posted on 23 September 2024
I came here with my elderly dad who is currently very unwell with dementia and mental health problems he was left in the corridor for over 5 hours before he was seen we had to ask over 10 times before anyone took him to the toilet and one of the stuff on duty that night was accusing me of taking a chair which I was sitting on before I left the area for a few minutes he was very rude I told him he can take the chair but I was to upset to argue he expected me to put it back I had to stand next to my dad as this stuff member behaved like I was a criminal because I picked up a chair to sit on at 11.30 at night I never felt so insulated in a room full of people I think he was one of the porters
Visited Major trauma on September 2024
Review titled Newham Hospital
Replied on 24 September 2024
Dear Relative Thank you for taking the time to share your feedback about Newham General Hospital. We are sorry and saddened to learn of you and your father's experience. We would welcome the opportunity to have this looked into in more detail and if you would like this to happen, please contact the PALS Team on site for further guidance and support. PALS can be contacted via Tel. No. 020 7363 9292 or by email to nuhpals.bartshealth@nhs.net. You will need to provide full details about you and your father to aid their enquiries. Please quote comment reference number: 1873997 if/when you make contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Rudeness
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2024
The porter named emanual is very rude he shouted at me for picking up a chair to sit on he said I stole his chair I wrote a review few minutes ago I just found out what his name is thats why I am continuing this review
Visited Major trauma on September 2024
Review titled Newham Hospital
Replied on 24 September 2024
Dear Relative Thank you for your further review and providing the name of the staff member concerned. Once again we apologise for your experience and as previously advised, please contact PALS on Tel. No. 020 7363 9292 or email them at nuhpals.bartshealth@nhs.net, if you wish to have this issue looked into in more detail. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust