Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Westham ward angels
Rated 4 stars out of 5
by Louise - Posted on 12 June 2024
Having just had my appendix removed I’d like to say my time staying in West Ham ward was a friendly professional and reassuring stay. The nurses and the dinner lady were so lovely and helpful they are an asset to the department which is extremely busy and always on the go.
Visited Emergency Abdominal Surgery on June 2024
Review titled Newham Hospital
Replied on 14 June 2024
Dear Louise, Thank you very much for taking the time to provide such positive feedback about the care you received. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Waiting time and compassion is poor
Rated 1 star out of 5
by Sim - Posted on 27 June 2024
I xan appreciate waiting times can be long but this experimce was not pleasant. Waited for more than 8.5 hours for my elderly mother who had a bad fall. Once the xray were done- had to wait for the Dr. No staff on the ground to ask, everyone kept running away anytime we wanted to ask a question. One HCA indicated the delay was due to the Dr unable to open mother's Xray. First receptionist stated the automated " only been 6.5 hours and the current waiting time is 7.5 hours", the next one was a guy who was extremely rude. I explained there is no one on the floor and would be good to get an update as mother was in a lot of pain. His response was there is nothing on the screen about her, I clarified and asked that there should be some update e.g. has it gone to the Dr. He stated I used the word "outcome" and not update. So, I used the word update, at which he rolled his eyes! His next response was to ask the nurses despite me explaining no one on the floor, his lack of compassion was clear as it had been 8 hours plus with no update and for a Dr to see us and me wondering if mother had hit her head, if there is any internal bleeding etc. He then said follow the orange line and go to the nurses station, rolling his eyes and then hurrying back to chitchat with his colleague (this was 3-5am in the morning). I followed the orange line which took me to the inpatient a&e which had doors that required access cards! It would have taken him 5 mins to find out how much further the wait was as it had been more than 8.5 hours at that stage. Clear patronising behaviour and some basic empathy and compassion needs to be taught for such reception staff! To make matters worse, other staff thought the waiting area is the place to laugh and chit chat away as they stay in a corner or walk through which was just beyond infuriating whilst watching someone you love in pain and frail. Most horrendous experience I have had and I work in the NHS!! However, the Dr was really caring and empathetic to our wait and took the time to do all the examinations and explain everything in detail.
Visited Accident and emergency services on June 2024
Newham Hospital has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
Had a Consultation with the Gynaecologist. She was excellent . She explained protocol for the treatment and the side effects. Gave clear instructions on how to use the product. Listened to my concerns and arranged a follow up in a few months time. This is NHS service at it's best. The staff and doctors are doing their best at this hospital under a great deal of pressure.
Visited Gynaecology on June 2024
Review titled Newham Hospital
Replied on 03 June 2024
Dear Patient Thank you for your feedback about your experience at Newham General Hospital. We are pleased that your consultation with the Gynaecologist was positive, you felt listened to and was given clear explanations on how to use the product. We will ensure that your comments are shared with the service who we know will appreciate this. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Quick and efficient
Rated 5 stars out of 5
by Chloe phillips - Posted on 13 June 2024
I went in for a walk-in x-ray turned up at 8:30 doors for walking x-ray open at 9 and I was out by 9:15. Really quick efficient and hopefully will get my results in two weeks. Was cautious using this hospital because of the previous reviews, but I saw nothing but ease and sufficiency
Visited Don't know on June 2024
Review titled Newham Hospital
Replied on 14 June 2024
Dear Chloe Phillips, Thank you very much for taking the time to provide such positive feedback about the care you received at the x-ray department. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Practice is Goodbye
Rated 3 stars out of 5
by Shahid Ahmed - Posted on 11 June 2024
Food is 3rd Class. And staff giving food in Emergency Rooms are not providing complete food. I was I room number 5 on 11/06/2024 and at Dinner food was spoiled and Lady not served me complete food, when I asked her she said we are not supplying yogurt to those patients, Who we are giving small juice pack, even meat pack was bursted, looked eaten before serving. Bad Impression on me.
Visited Vascular services on June 2024
Review titled Newham Hospital
Replied on 12 June 2024
Dear Shahid Ahmed Thank you for taking the time share your feedback about your experience at Newham University Hospital. We are disappointed and sorry that your experience has fallen short of the standards we aspire to at Barts Health NHS Trust. We would welcome the opportunity to have the concerns raised looked into and should you wish to happen, please liaise with the site PALS team to support you further. Kindly note that you will need to provide them with the detailed information you would like addressed, provide them with more details about yourself, i.e., date of birth, hospital or NHS number, full address and, if you happy to do so, give a contact number. PALS can be contacted via email address is nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292, please quote comment reference number:1825781 if you decide to make contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Extra weekend Gynaecology clinics
Rated 5 stars out of 5
by Kate - Posted on 18 June 2024
My appointment was many months away but it was brought forward by the team running clinics on the weekend over the phone. I really appreciate them working on the weekend and was very happy to speak to the consultant who really listened and helped me address my symptoms. Thank you
Visited Gynaecology on June 2024
Newham Hospital has not yet replied.
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Review titled Wonderful Doctor and midwife on Labour Ward
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
We gave birth to our son and I felt the quality of care and communication by our doctor and midwife was absolutely brilliant. I am so grateful to them both. We were given information, options and autonomy all communicated with care and respect. I cannot thank them enough for the safe delivery of our son.
Visited Maternity services on May 2024
Review titled Newham Hospital
Replied on 30 May 2024
Dear Patient, Thank you for taking the time to share your positive feedback about the care you received at Newham University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Poor practice
Rated 1 star out of 5
by Lina - Posted on 15 May 2024
Waiting in reception with severe apendics paine from 11 am to 20 pm. only painkillers was given at 3pm. No one done screening. only blad test was done. And keeping all day with paine 9 hours in reception. no paying attention at patience at all. very very poor practice.
Visited Emergency Abdominal Surgery on May 2024
Review titled Newham Hospital
Replied on 30 May 2024
Dear Lina, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Diana kalsi - Posted on 24 May 2024
Had my collarbone plate removed today I must say was as smooth and nurses as surgeon was amazing they was super helpful and staff very friendly, hight recommended!
Visited General Surgery on May 2024
Review titled Newham Hospital
Replied on 28 May 2024
Dear Diana Kalsi Thank you taking the time to share such positive feedback regarding your experience at Newham General Hospital. It is always rewarding when hear about the excellent care our staff provide. We are happy that you found staff helpful, friendly and that you would highly recommend the service. We will ensure that your kind words are shared with the surgical service, who we know will be happy to receive this. Best wishes Central Complaints Team Barts Health NHS Trust.
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Review titled Great care
Rated 5 stars out of 5
by Karen - Posted on 11 May 2024
Sent to A&E by my GP. Tues 7th 10.45am Short wait for triage taken straight to Majic Bay 1 . Nursing staff great kept the mood positive for patients . straight on oxygen alternated with nebuliser. After xray and vista from doctors. Admitted and moved to small side room in majik Bay 2 again great staff kept informed taken for ct scans .monitor and stabilised with oxygen nebuliser and antibiotics. Stay was 48 hrs. All staff from house keeping, porters , food and nursing where friendly helpful and pleasant. Food was okay nothing terrible perhaps a bit bland , tea was way to weak and milky coffee too. Best think was the hot chocolate . Could not of asked for better care or attention.
Visited Accident and emergency services on April 2024
Review titled Newham Hospital
Replied on 30 May 2024
Dear Karen, Thank you very much for taking the time to provide such positive feedback about the care you received at Newham Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust