Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Newham Hospital.
Reviews
-
Review titled Great maternity experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2022
The Midwife who delivered my baby deserves a Gold medal she was quick to attend to myself in labour. Considering my birthing plan had not yet been done she responded to all my requests and was very patient and reassuring with me due to being in pain! I Had a safe delivery ( natural birth) and Will definitely recommend the birthing suit especially because it is private and feels like a safe place! I had my baby on one of the hottest days of the year and was not affected due to how well the hospital itself was ventilated with air conditioning! Meals were provided and the staff was very welcoming and always knocking to see if baby was ok and if I needed anything. Also the suite I stayed in overnight was nice it had a double bed which allows your partner to sleep beside you! Overall I give 5 star rating considering everyone tried to tell me the hospital was not great especially for maternity I can vouch that this is not the case from my own experience so happy I did not listen to the negativity.
Visited Maternity services on July 2022
Review titled Newham Hospital
Replied on 25 July 2022
Dear Patient Thank you for taking the time to send us such positive feedback about your experience in the Maternity Service at Newham General Hospital. We were pleased that your Midwife provided responsive and timely care, and that you found the staff welcoming and supportive too. We will share your kind words with the team. Best wishes Central Complaints Team Barts Health NHS Trust
-
Review titled Extremely long wait hours
Rated 1 star out of 5
by Zee K - Posted on 10 July 2022
I visited A&E with my 14 months old daughter who was vomiting persistently including a green vomit on an empty stomach. Firstly my mother who came with me wasn’t allowed inside which was very rude and uncalled as the waiting area was empty. When I came there were a maximum of 10 patients ahead of me, still had to wait FIVE hours to see a doctor. Doctor took blood sample and said results will be back in an hour - waited for 2.5 hours and the doctor said that the full results are not back because the blood is clotted and test cannot be performed. Seemed like it was a joke to them. Someone brought a sick child and after waiting for almost 9 hours, all they get told is to go home and bring again if situation worsens. Do not recommend as my child would have perhaps been feeling better at home than being treated carelessly at the hospital.
Visited Accident and emergency services on July 2022
Review titled Newham Hospital
Replied on 11 July 2022
Dear Zeek K Thank you for taking time to contact us with feedback following your recent visit to Whipps Cross Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to nuhpals.bartshealth@nhs.net or telephone 02073639292 Kind regards Central Complaints Team
-
Review titled Exceptional care and dedication
Rated 5 stars out of 5
by Lorraine Faisal - Posted on 20 July 2022
Having spoken to member of the Cardiology team today. The member of staff I spoke to has single handily restored my faith in the NHS system. She was polite, attentive, professional and most of all caring. To solidify matters she acted upon the information that she gave me and as a result I immediately received a response. Words are unable to quantify the gratitude that I have for her and the respect that I have for the NHS system. Thank you team for the remarkable job that you all have done and continue to do.
Visited Cardiology on July 2022
Review titled Newham Hospital
Replied on 21 July 2022
Dear Lorraine Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from Cardiology department at Newham Hospital which we will ensure is shared with them. We are very sure that the staff will be very happy to receive your kind comments. Kind regards Central Complaints Team
-
Review titled Rubbish hospital
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2022
Absolutely disgusted with the way the reception staff dealt with our situation in the A & E department. They have no care or sympathy towards anyone and kept on stating different waiting times otherwise. No air con in waiting room. Absolutely no professionalism whatsoever, why do you hire such individuals who do not focus on duty to care to patients? I will never ever come to this hospital again.
Visited Accident and emergency services on July 2022
Review titled Newham Hospital
Replied on 01 August 2022
Dear Patient We are sorry that the expectation that you should rightly expect from our staff has not been met (and this includes the environmental issues). This experience has resulted in you expressing that you will not visit Newham General Hospital again and we fully appreciate your right to seek alternative hospital care. We would however like the opportunity to look into this and if you do wish for this to happen, please contact our PALS team on site who will be happy to assist you further. Kindly note that they will require more detailed information from you to aid their enquiries. They can be contacted on via email to nuhpals.bartshealth@nhs.net or by telephone number 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust