Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent (Out Patient) X-Ray service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
My experience from main reception, x-Ray reception, to changing instructions gown, bag and the radiologist was exceptional. This is a no appointment x-Ray service for out- patients. My whole experience was less than 1 hour. Every member of staff l encountered was courteous and professional. Please pass on my review to the staff in the department. Rating: Outstanding
Visited Don't know on October 2024
Review titled Newham Hospital
Replied on 25 October 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received at Newham Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Incompetent practice
Rated 1 star out of 5
by Tahina - Posted on 23 October 2024
I took my partner to a&e due to suspected post-op infection on the wound site. The system they use to triage people is not effective. You attend a receptionist and then you’re called for a further triage with a nurse, which is repeated information. Very slow nurses and plenty of staff with rude behaviour. They are not compassionate and emphatic enough. They don’t know how to do prompt escalation and referrals. They send people from main emergency to west wing just for fun, they don’t communicate between departments. This slows down the whole system. There should be more cooperation to make the service more efficient for sick people. I witnessed a stroke due to the long waiting time in the waiting area. This is very sad and healthcare workers should be working harder and be more passionate about their jobs.
Visited Accident and emergency services on October 2024
Review titled Newham Hospital
Replied on 25 October 2024
Dear Tahina, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Long induction process
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
Due to couple of reasons I have been reffed for an induction which was scheduled on the 30th of August. It took me a week, 7 days to get procedure copleted, as labour ward was constantly too busy due to shortage of staff. My child been born on the due date 6th of September. In this case I don't see the point of sending someone for an induction because there is some potential risk, and keeping 39 weeks pregnant women in a hospital for a weeks. I only has been inducted on that day because I have lost my patience. After 5 days in a Larch ward i was finally moved to labour ward where my waters meant to be broken, unfortunately night shift midwife wasn't able bo do this because in case labour will start she won't be able to stay with me as she has another pregnant women next door. Next day shift doctors team didn't even show up to visit me, because they were too busy... who ever was delivering food they just forgot about my order and I been left without food. When shift changed I tell them about food and about all this situation, that I am waiting induction to continue for 6 days and then I just lost my patience, I started to cry... I can just assume,that the midwife feelt sorry for me and she call night doctors team to continue procedure. Finally after about 14hours I was holding my new born in my arms. During this week I haven't meet with my fist daughter as she was very emotional about me not being at home. We couldn't even talk on video call every day because after conversation she was feeling upset and she wasn't sleeping well. So can you imagine what I was going through all that week because hospital are not employing enough staff? I think it is very unprofessional on the staff side,that they are using shortage as an excuse. I don't know if this is the reall reason or not, but to hear 6 days in a row that my procedure is delayed due to staff shortage is not giving much confidence to the patient. On the 30th August, I have called in the morning 7am to double check, and I have been told there is no beds available,but I need to come for monitoring and after that they decided to keep me in a hospital,on the waiting list for a bed even though my monitoring was ok.On that day they knew that they don't have capacity to manage such a many induction,but insted of rescheduling they just kept people waiting. Another thing, doctor/consultant wasn't specific when was explaining induction process. He didn't mention that it may take few days, and what circumstances may affect the speed of the process. I am disappointed about communication between staff and patients. I wouldn't recomend to go for an induction to this hospital keeping in mind that they are short of staff.
Visited Maternity services on September 2024
Review titled Newham Hospital
Replied on 18 September 2024
Dear Patient Thank you for taking the time for sharing your feedback following your experience at Newham University Hospital. We are sorry and disappointed to learn that your experience fell below the standard you should have expected. We would welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team on site. They can be contacted via email to nuhpals.bartshealth@nhs.net where you can provide more information about your experience, for addressing either informally or formally. Kindly include your full name, date of birth, hospital, or NHS number a contact number. Following your contact they will escalate your concerns to the service for attention and response. You can also speak to them for further guidance or support via Tel. No. 020 7363 9292. If you decide to contact PALS, please quote comment reference number - 1871624 which will help them locate your original feedback. In the meantime, we will ensure your feedback is shared with the service. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent blood test for 2yo
Rated 4 stars out of 5
by Sviatlana - Posted on 20 September 2024
The wait was about 10 min, and nurse did amazing and quick job. She and the assistant were very polite and friendly, excellent job with a 2 year old baby.
Visited General Medicine on September 2024
Review titled Newham Hospital
Replied on 27 September 2024
Dear Sviatlana, Thank you very much for taking the time to provide such positive feedback. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Nightmare
by Anonymous - Posted on 23 September 2024
I came here with my elderly dad who is currently very unwell with dementia and mental health problems he was left in the corridor for over 5 hours before he was seen we had to ask over 10 times before anyone took him to the toilet and one of the stuff on duty that night was accusing me of taking a chair which I was sitting on before I left the area for a few minutes he was very rude I told him he can take the chair but I was to upset to argue he expected me to put it back I had to stand next to my dad as this stuff member behaved like I was a criminal because I picked up a chair to sit on at 11.30 at night I never felt so insulated in a room full of people I think he was one of the porters
Visited Major trauma on September 2024
Review titled Newham Hospital
Replied on 24 September 2024
Dear Relative Thank you for taking the time to share your feedback about Newham General Hospital. We are sorry and saddened to learn of you and your father's experience. We would welcome the opportunity to have this looked into in more detail and if you would like this to happen, please contact the PALS Team on site for further guidance and support. PALS can be contacted via Tel. No. 020 7363 9292 or by email to nuhpals.bartshealth@nhs.net. You will need to provide full details about you and your father to aid their enquiries. Please quote comment reference number: 1873997 if/when you make contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Rudeness
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2024
The porter named emanual is very rude he shouted at me for picking up a chair to sit on he said I stole his chair I wrote a review few minutes ago I just found out what his name is thats why I am continuing this review
Visited Major trauma on September 2024
Review titled Newham Hospital
Replied on 24 September 2024
Dear Relative Thank you for your further review and providing the name of the staff member concerned. Once again we apologise for your experience and as previously advised, please contact PALS on Tel. No. 020 7363 9292 or email them at nuhpals.bartshealth@nhs.net, if you wish to have this issue looked into in more detail. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great staff
Rated 4 stars out of 5
by Francesca - Posted on 18 September 2024
I went to a colposcopy, and I was very nervous about it as often nurse and doctor can be rude and show little empathy. I must say, as soon as I step in I feel calmer, great staff, very caring and always with a smile!
Visited Gynaecology on September 2024
Review titled Newham Hospital
Replied on 18 September 2024
Dear Francesca Thank you for taking the time to send us such positive feedback about our staff at Newham General Hospital. It is wonderful to hear that their support made a nervous situation more comfortable for you. We will share this with the team who will be grateful for your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Bad experience
Rated 1 star out of 5
by Ioana - Posted on 23 August 2024
I arrived at the emergency room at 4 p.m with unbearable stomach pain, nausea, vomiting and I ask the nurse and doctors to give me something to relieve the pain so that I could rezist, but I received nothing. I left at 02:00 with no result. The waiting time is exaggerated at over 10 hours and the nurse are not friendly
Visited Accident and emergency services on August 2024
Review titled Newham Hospital
Replied on 27 September 2024
Dear Loana, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Abnormal High Blood pressure
Rated 2 stars out of 5
by IVANOV - Posted on 14 August 2024
Ambulance drop me there for scan probably because I have headache and my blood pressure is going up down like crazy everyday and I'm worried because I'm not able to work not feel well have and additional pain in back and chest and only with ECG and blood test they not find nothing but you need to looking other problem blood pressure is dangerous when is last in one position for long not like one doctor tell me that don't worry after 180/90 is dangerous 160/85 is fine and you drop her till 140/90 yeah drop her but I start feel normal when is 129/90 otherwise I'm always with headache and hotwaves in my head and body Is just ridiculous how bad is this system nothing about waiting from me it's about to get more educated doctors with more universal logic outer logic the person who think different and calculate even min risk for dangerous thank you I'm not been 10 years seen from doctor and I get problem now last 2 mount and experience is that specialist 30%good 70% take diploma from snacks sorry I'm being directly like that but cannot say in white black and to black white it is what it is Better go my origin country for better service doesn't mater is not free beter pay but to know your diagnostic not like here get from google
Visited Accident and emergency services on August 2024
Review titled Newham Hospital
Replied on 27 September 2024
Dear Ivanov, Thank you for taking time to contact us with feedback about your experience at Newham Hospital. We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0207 363 9292 or via email to nuhpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Horrible, Time wasting hospital
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2024
I went with my father to get my nose checked, they had us go through different procedures and had made us wait about 11 hours in total. First they told us to describe the problem and we said that it was unexpected sudden nosebleeds. They told us to go wait outside, made my father take a blood test and made us wait another few hours. Then after several hours of waiting we finally went to see the doctor and all we left with was a paper full of simple instructions that we could easily find on google. We went the night before at 10Pm and left at 9 the next day only to leave with a single piece of paper because apparently the hospital did not have nose services. My question is that why did they not tell us earlier when we first told them that the problem was a nosebleed that they could not do anything about problems with the nose instead of making us wait 11 whole hours? 11 hours gone to waste just like that
Visited Ear, Nose & Throat on July 2024
Review titled Newham Hospital
Replied on 08 July 2024
Dear Patient Thank you for taking the time to share feedback about your recent experience at Newham General Hospital. We are sorry and disappointed that your experience fell below the standard you expected. We note that you have asked a question, and would ask that you contact the PALS team on site who will require some additional information from you (i.e. name, hospital or NHS number), so that they can follow up your query with the service. You contact PALS via Tel. No. 020 73639292 or via emailing them at nuhpals.bartshealth@nhs.net quoting 'comment reference number: 1837555' when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust