Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Stephen Warnes - Posted on 29 September 2024
Was given an angiography after a heart attack. From arriving to being transported back to James Paget Hospital, I received excellent care from all staff. The Doctor explained what was happening and I now am so thankful for the repair to my heart. The hospital is wonderful!
Visited Cardiology on September 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent Care given
Rated 5 stars out of 5
by Philip Wilson - Posted on 05 September 2024
I have to visit every 6 months the Dr's and the Nurses are kind caring and understanding of my concerns they have all made my visits easier to cope with
Visited Urology on September 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Ian Hindle - Posted on 25 September 2024
N & N Shocking my wife has been sent here to have a Pet-ct scan for her lung cancer. 1. The information on the paperwork gives a general postcode for the hospital Not the Pet-ct scanner area. Fortunately we arrived early. On entering the hospital the information desk was closed and shutters were down. So we asked for directions to the correct area from a member of staff that was having her lunch in the foyer. She directed us to the radiologist department, who then directed us to the Mri/ct area. At this point the male receptionist told up you are in the wrong place, and when I asked where we should go as we didn’t know the hospital, he replied down stairs. After finding the department outside the main hospital we got my wife booked in was informed they would call me when she was finished, asking how long it would take, was told an hour- or an hour & 1/2. So I asked where I would find a canteen, the response was in the main hospital. (Signs in the hospital are either non existent or they don’t make sense and are miss leading. I returned to the Pet-ct Scan department only to be told I was not allowed to wait in the waiting area, as this is for patients only, (again the referral information provided does not tell you this). Asking where I am supposed to go, I was bluntly told by the door man, I can either walk around, sit in my car or find an area in the main hospital to wait. People that have cancer and their loved ones, should not have to be treated like this, I have paid my taxes for the last 45 years and I am shocked that this hospital is allowed to be run like this and not have people here to assist its patients and their families that are going through enough pain and heartache as it is Shocking
Visited Lung cancer services on September 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Like something from a third world country
by Anonymous - Posted on 03 September 2024
I was sent to ED after being taken unwell in another department of the hospital. From the off, the staff were dismissive and disinterested. I was streamed to the "Front Door", which meant I was sat in a lobby with about 20 other patients, without access to water or a toilet for 4 hours, and able to overlook and oversee the staff having confidential conversations about other patients at the desk, openly arguing about the management of the other patients, and become increasingly confused and chaotic about which patients they were actually responsible for and where they were. The consultant who saw me didn't listen to me explaining what had happened, and didn't ask any follow up questions. The nurse who took my observations and ECG forgot to actually measure my blood pressure. When my blood results were back, I was told in the middle of the lobby (and in front of other patients) that my test results were fine and that I could go. I was concerned about one specific cause for my symptoms - the consultant laughed at me and didn't answer my questions. I was sent home tachycardic, hypotensive and dizzy, without any cause for my symptoms being found or without having a plan. My poor GP will have to pick this up. A truly terrible experience - I'd honestly advise anyone needing ED in Norwich to travel to JPUH or QEH rather than putting themselves through this hell.
Visited Accident and emergency services on September 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled No longer terrified of procedure
Rated 5 stars out of 5
by Dave - Posted on 23 August 2024
A number of times before this year I’d tried to have the camera down into my gut in the end I’d given up and had an X-ray to my relief. But this year I’d had to go back and the thought of it terrified me. But from the initial appointment being booked all the way through the appointment I had such amazing support and reassurance that I completed the examination and added to this no longer fear the whole procedure. This is a testament to the professionalism of the staff from start to finish who got me through this procedure. I now know that if I ever need it again I’ve nothing to be concerned about and am extremely grateful to the whole department for this.
Visited Gastrointestinal and Liver services on August 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Brilliant Care
Rated 5 stars out of 5
by Anita Somerville - Posted on 16 August 2024
Exceptional care throughout my visit to minors with a broken wrist. Very helpful receptionist and all the nursing and radiology staff very without fault. The care and professionalism was amazing. Everything about my treatment was explained before and during the procedures. I visited the department on Monday 12th in the afternoon. Thank you everyone who had a part in my care.
Visited Accident and emergency services on August 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled TIA Clinic
Rated 3 stars out of 5
by Nicholas Broad - Posted on 30 August 2024
I attended the TIA clinic after they were very helpful getting me an appointment. The whole procedure was kind and efficient. And it is reassuring if I have to to A&E there will be no delay. A good department at the N&N
Visited Stroke on August 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Quick and efficient
Rated 5 stars out of 5
by James Hart - Posted on 31 July 2024
Checking out my moles for possible melanoma. Doctors were extremely professional and helpful. Nurses and staff were brilliant. The NHS is amazing
Visited Dermatology on July 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Shout out to the staff
Rated 4 stars out of 5
by Anonymous - Posted on 03 July 2024
Met some wonderful staff that were kind, caring and really took the time to ensure my wife felt comfortable when delivering our first born. Time and patience are rare to find these days but you can find them with the staff at Blakeney ward.
Visited Maternity services on July 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled First Class!
Rated 5 stars out of 5
by Mike Russell - Posted on 28 June 2024
Vascular procedure carried out at Arthur South Day Unit. Excellent experience with professional,friendly and efficient staff and process both on the day and the pre op assessment prior. Thank you all.
Visited Vascular surgery on June 2024
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust