Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Shocking lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
While i understand the challenges the NHS are going through with staff shortages, it doesnt take much to communicate with people rather than just leaving them in a waiting room for 5 hours without any idea of whats happening. My son was sent for blood test and then ppst blood test had to wait for more than 5 hours with not one person checking on him or communicating whats happening to all the poor people sat there for hours in the same boat.
Visited Accident and emergency services on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Karen - Posted on 01 January 2023
My experience in minors was excellent. I visited the dept as I had been knocked off my cycle. Staff were very helpful and minors were well organised, I had been expecting a long wait but this was not the case. As a retired Staff Nurse I felt really proud of the care I received
Visited Accident and emergency services on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Terrible experience
Rated 1 star out of 5
by Ozge - Posted on 01 January 2023
Yesterday I went the hospital because of extreme pain on my left side of body. after 6 hours doctor told that I have kidney infection. I started to use antibiotics and pain relief which they gave me. But other day I had extraordinart pain and I was feeling like I have heart attack. I was crying with to much pain. Someone told me that they prepared pain killer but first I should see nurse. I waited one hour long in front of nurse door in a very very bad situation but they did not care. In this hospital staff does not care the patients and they are so slow while working. They don’t focus their job. I felt so unsecure. Because I was feeling so so bad because of extreme kidney and heart pain but they did not look at me.
Visited Emergency Abdominal Surgery on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Might as well stay home
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2022
The following is the experience and opinion of a former medical professional with a background in epidemiology, emergency medicine, and rolling out a nationwide private healthcare program. I have seen good and bad hospitals around the world. My 4 year old son, who has epilepsy, had a fever for a couple days and then his fever was consistently spiking over 40.5*. We called 999 and the paramedic arrived in about an hour. The paramedic recommended taking my son to the hospital based on the crackle in my sons chest, his cough, tremors, and extreme high grade fever. I drove an hour to the hospital and was very quickly brought back to a bed in the A&E ward. I was impressed with the speed with which they got my son a bed… but it was all downhill from there. Upon intake, less than the basic vitals were recorded (his temperature wasn’t even recorded and we were there for extreme fever). I relayed a lot of notes at intake but none of it was recorded. After sitting there for two hours without a word from anyone someone came by to take his basic vitals. This person did not appear to be a licensed practitioner. I requested that my sons temperature be taken and it was 40.1*. A nurse came by fifteen minutes later to administer paracetamol. That was it for another 90 minutes until the doctor arrived. No information about existing medicinal conditions (epilepsy) or the cause for the visit appeared to have been relayed verbally or in my sons chart. No chest x-ray was performed (the paramedic suggested they might do one based on the crackles in his chest). No bloodwork, urinalysis, or any other labs were performed. I was told it was “probably a viral infection” and to take my son home and if he doesn’t improve in 5-7 days then to come back and maybe they’d treat him with antibiotics for a bacterial infection. That was it. No tests. No lab work. Diagnosis? Maybe a virus but if not probably bacterial. So, we learned nothing new and no labs were performed. Overall, I might expect this if I were in a third world country—and this review is limited to the A&E as I cannot speak to the quality or qualifications of other departments—but next time I will be driving to London. My son continues to have high grade fever. Nothing has been treated and no treatment plan is in place. We were told we could just leave without any formal discharge process or care plan. Would not recommend unless it’s a fire emergency and time is of the essence.
Visited Accident and emergency services on November 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Caring, cheerful, professional and efficient staff
Rated 5 stars out of 5
by Tom Bennett - Posted on 14 November 2022
The team who carried out my CT scan were the most cheerful, helpful and efficient staff I think I have ever experienced in the NHS. Nothing seemed too much trouble to them and although the process is quite short and non-invasive it can be quite daunting to the patient. The staff showed themselves as caring greatly for their patients and their job and, at a time when sections of our public services receive a bad press, sometimes quite rightly, it is only fair to applaud excellent ones when we come across them,
Visited Diagnostic Physiological Measurement on November 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Very poor service
Rated 2 stars out of 5
by James - Posted on 23 November 2022
There was quite a long wait time but that's understandable. What's not acceptable is that once I finally got to see the consultant he did half the tests then gave me eye drops which impaired my vision without warning me first (I had to drive home) and told me I needed to wait 20 minutes for a further eye exam. I was waiting for over an hour and it wasn't until I called him out that he realised I was still there. He had been calling through other patients clearly trying to catch up while I was waiting. This is obviously unacceptable. There was also a nurse who was walking around the waiting rooms calling various people. She was cursing and complaining under her breath the entire time. I noticed some people there were made visibly uncomfortable by her lack of professionalism. And when I did finally get my eyes examined he said they didn't know what was causing the problem and there's nothing they could do. So essentially the entire thing was a waste of time anyway.
Visited Ophthalmology on November 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled CT scan
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2022
I had been referred to the urologist as I had visible blood in urine. I received a call and appointment for some tests quickly, but I have still no received the CT scan results which I had over 6 weeks ago. As I was told it was to check for Cancer, I have been anxiously waiting. It feels a long time to wait. It is 3 months ago since I had symptoms, so the long wait could effect the outcome and delay treatment if it is needed. Now there is a delay due to Christmas hols. I appreciate that everyone needs a break, but I am unsure why another urologist is not able to cover informing people of results.
Visited Urology on November 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Be Aware for Outstanding Care!
Rated 5 stars out of 5
by Use my 'real' name - Posted on 05 February 2024
I was unlucky enough to have two consecutive, unrelated cancers. The first to be treated was a kidney cancer for which I had a partial nephrectomy in July 2022 and the second a sigmoid cancer for which I undertook a colectomy in late November of that year. Although there were 'glitches' in events leading up to both procedures, these occurred elsewhere. No excuse for the radiologist who wrote in their report that my bowel showed 'no stenosing mass' and only signs of 'diverticulitis' when a later colonoscopy showed Stage 3 cancer. So, I underwent the kidney nephrectomy (July 22) whilst suffering the ill effects of rectal cancer and delaying the colectomy. Also, my nephrectomy which was partial, might have been radical since the paperwork had obviously been muddled up. However, in mitigation my kidney procedure was outstanding. The surgeon - in view of having to switch the procedure - was absolutely wonderful. Both of us were shaken but he immediately thanked me and was with me the entire journey even coming to my bedside with a photograph on his iPhone of the cancer post op. Done laparoscopically the marks are now invisible. I was told I would be given 'the best' operation and I believe I was. Then, at the end of November, I underwent a colectomy by open surgery. The surgeon under whose jurisdiction it was carried out was incredibly empathetic in allowing me not to have a covering ileostomy which I knew I couldn't cope with in addition to suffering severe scalp eczema/psoriasis. I do realise there is a risk if the cancer is rectal of anastomoses but both consultant and team allowed the procedure to go ahead without. I have been beyond grateful and there has been no problem whatever with the workings of the bowel or waterworks. I was unlucky, in that my wound from belly button to groin, opened up an had to be dehisced but very lucky in that it healed from the bottom up in time to undertake chemotherapy. That wasn't any walk in the park but the specialist nurses and oncologist were outstanding. I couldn't take the full length chemo treatment but my last tests have all been negative. Hooray! Thank you NNUH my mentioning the 'glitches' is meant to be helpful and to encourage all to look carefully at their own paperwork and what they are signed up to because everyone is stretched to the limit. Perhaps it is a systemic problem with slightly redundant centralised ways of working. Maybe AI will sort much of it. The medics at NNUH are outstanding. We are very lucky indeed.
Visited Urology on July 2022
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust