North Cotswold Hospital
Stow Road, Moreton-In-Marsh, Gloucestershire, GL56 0DSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unsatisfactory visit
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2024
Friday last I went to the Eye Dept, my first for 4 years.A Nurse gave me an eye test which did not feel right, bit strange. When I went to seethe the Consultant he said very seriously my eyesight had deteriorated. He had the report the Nurse had written. I challenged this so he redid the eye test and told me my eyesight was the same as last time and I had passed the visual field test. I was very angry and upset but relieved all was well. I did not get an apology from the Nurse but the Consultant reassured me again about my sight. The whole experience left me very distressed and upset. My concern is how often does this Nurse do invalid eye tests which the Consultants rely on to make important diagnosis. I am thankful to the Consultant for rechecking the test on seeing my disbelief and confirming no deterioration.
Visited Ophthalmology on October 2024
North Cotswold Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Keith Rolfe - Posted on 15 September 2024
I attended the monitor injuries clinic at Moreton this morning. Both the nurses I saw were excellent. Friendly, efficient and caring. Really impressed with the service. Many thanks.
Visited Don't know on September 2024
North Cotswold Hospital has not yet replied.
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Review titled Shocking
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2024
Attended MIU at 734pm sign & telephone message state open 8am-8pm however refused treatment, called unit and advised that last patient entrance is 730pm. Unit was empty no patients in waiting room, however staff needed time to write up notes and clean down. No patient care or concern, called 111 to be seen at Cheltenham OOH
Visited Urgent care centre on March 2024
North Cotswold Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Mrs Jeanette Harris - Posted on 14 March 2023
Sliced my finger open at work. Arrived at Minor Injuries and booked in. The receptionist was polite and said take a seat and I will get you some gauze to cover the wound. Just sat down and was called in straight away. The wound was cleaned, steri strips were applied, and bandaged. All within 5 minutes of arrival. Thank you.
Visited Don't know on March 2023
North Cotswold Hospital has not yet replied.
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Review titled Terrible treat
Rated 1 star out of 5
by Nicoleta Bordea - Posted on 26 January 2023
I just left the hospital after 2 h waiting for with my little girl 4 years old she have a pain in her feet (twisted feet) the practices not helpfull at all they told me to take the child home and give her nurofen/calpol i did asked her is she serious? and she said yes, here is nothing we can do to her So definitely not recommended this hospital the staff rude
Visited Don't know on January 2023
Review titled North Cotswold Hospital
Replied on 14 February 2023
Dear Nicoleta, I’m sorry to hear about your and your daughter’s experience – I hope she’s feeling better now. If you’d like to discuss this further, please contact our Patient and Carer Experience Team on 0300 421 8313 or via experience@ghc.nhs.uk. Best wishes, Toni Cooper Senior PALS Officer Gloucestershire Health and Care NHS Foundation Trust
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Review titled Very bad experience
Rated 1 star out of 5
by Ray Tennant - Posted on 22 November 2022
Having delt with warwickshire who worked with us regarding my mum, north cotswolds was the complete opposite, didn't get in touch with warwickshire to find out had been done, came to our house, told me you've got to get rid of this and that, all delived in a rude, arrogant way and dismissive way . The only priority seems to get my mum out of the hospital,mum and relatives do not matter, just box ticking. I rearranged the room to make more space, that was dismissed without even seeing the room again , no time in her schedule. What has happened to the NHS?
Visited Occupational therapy services on November 2022
Review titled North Cotswold Hospital
Replied on 29 November 2022
Dear Ray, I am so sorry to hear about the experience you and your mum have had with one of our services and would like to help if at all possible. Please could you contact our Patient and Carer Experience Team via experience@ghc.nhs.uk, or 0300 421 8313 to see how we can help? Thank you, Toni Cooper Senior PALS Officer Gloucestershire Health and Care NHS Foundation Trust
Information supplied by Gloucestershire Care Services NHS Trust