North Downs Hospital
46 Tupwood Lane, Caterham, Surrey, CR3 6DPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great hospital
Rated 5 stars out of 5
by Ian McKenzie - Posted on 20 December 2024
Yesterday was the third time I have received surgery at North Downs. 2 replacement knees and now surgery on my left thumb. the staff could not have been more caring and patient. I have been very fortunate to have been able to select this hospital. NHS
Visited General Surgery on December 2024
North Downs Hospital has not yet replied.
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Review titled Outstanding Hospital
Rated 5 stars out of 5
by Ewan Duckett - Posted on 23 October 2024
My third surgical visit to North Downs and the same excellent care. From entry to exit, the staff were fantastic, professional, efficient and friendly. All the facilities, my room etc were spotless and very comfortable. Care throughout was exemplary. Nothing to fault. Thank you and keep up the great work.
Visited Orthopaedics on October 2024
North Downs Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Linda Barrington-Smythe - Posted on 04 September 2024
I was lucky as an NHS patient to be referred to North Downs for a total hip replacement. From the moment l arrived l was met with kindness and professionalism. All staff introduced themselves and explained everything needed to me, and although l was nervous l was put at ease. My room was spotlessly clean. Everyone working at North Downs are to be congratulated.
Visited Orthopaedics on August 2024
North Downs Hospital has not yet replied.
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Review titled Outstanding Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
My partner tore his meniscus and from the moment we were referred to North Downs the service has been exceptional. From the prompt appointments to the welcoming staff we could no have been happier with the service. On operation day the staff were all warm and welcoming, they couldn't do anything more for us. The anaesthetist really put my partner at ease before the surgery, the surgeon has been constantly supportive and explained everything before it happened, the nurses were lovely and happy. Just all in all the hospital and staff deserve a huge respect and round of applause. Thank you.
Visited Orthopaedics on April 2024
Review titled North Downs Hospital
Replied on 10 April 2024
Thank you for your lovely comments! We are delighted that you and your partner were so pleased with the attention received, as it's really important to us that patients and their families feel looked after and supported.
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Review titled Great Consultant and Nurses
Rated 5 stars out of 5
by Mrs Upkar Kempster - Posted on 16 April 2024
I would like to say thank you so much to the Consultant and the nursing team for being so kind and patient. I would recommend your hospital anytime to anyone. Kind Regards Upkar Kempster
Visited Urology on April 2024
Review titled North Downs Hospital
Replied on 19 April 2024
We were delighted to receive your positive feedback, and to hear that everything had gone well for you. Thank you for sharing this with us.
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
All staff members were friendly; including reception and hospitality members, who were very entertaining! The nurses specifically listened to my concerns, and offered great reassurance before I underwent the treatment. The medical staff were excellent in explaining my procedure and possible outcomes. I felt that my treatment and stay at North Downs Hospital was important to the medical staff.
Visited Diagnostic Endoscopy on December 2023
North Downs Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Sarah Barnes - Posted on 13 November 2023
Really professional care from each and every member of staff who I came in contact with from the consultant, sonographer day surgery nurses, and theatre nurses. Well done I could mention each and everyone of you,but this is not allowed.
Visited Day treatment services on November 2023
North Downs Hospital has not yet replied.
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Review titled Great care and service
Rated 5 stars out of 5
by Sue Anawachagul - Posted on 11 July 2023
I recently had cataract surgery at North Downs Hospital. The staff were fantastic, nurses, consultant and theatre team, they were all so friendly, helpful and caring. I was made to feel at ease and would like to thank everyone for their professionalism and kindness. I would definitely recommend this hospital.
Visited Cataract Surgery on July 2023
North Downs Hospital has not yet replied.
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Review titled A great hospital
Rated 5 stars out of 5
by Lise Walters - Posted on 24 April 2023
I feel very fortunate to be able to access NHS at North Downs Hospital. Every time I have been in as either a day case or for an outpatients appointment I have been treated with care and consideration. All the staff are wonderful and I felt I knew what was happening at all times. The hospital is clean and professionally run and I would be happy to go back if I ever needed to again in the future.
Visited Orthopaedics on April 2023
Review titled North Downs Hospital
Replied on 17 May 2023
Thank you for your comments - it's great to know that you are so pleased with your experiences here!
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