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North Manchester General Hospital

Delaunays Road, Crumpsall, Manchester, Greater Manchester, M8 5RB

Contact details and Patient Advice and Liaison Service (PALS)

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Reviews

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  1. Review titled very indignant. A lot of lost blood

    Rated 1 star out of 5

    by navruzhalicov@gmail.com - Posted on 11 September 2024

    accident at work 2 cuts on face bleeding from 9 o'clock it's 3:00 p.m. and no one gave me first aid. just registered me and sends me around and everywhere telling me to wait. Do you have anything that I manage? headaches, no one can give me a pill. What have you turned medicine and emergency aid into? and I'm sitting in the hall.

    Visited Don't know on September 2024

    Report as unsuitable

    Review titled North Manchester General Hospital

    Replied on 25 September 2024

    Dear Patient, Thank you for providing feedback regarding your experiences at North Manchester General Hospital. We are sincerely sorry for your unsatisfactory experience of our services and for the distress and frustration this caused you. The Trust aims for the highest standards of care for its patients and is always committed to addressing any areas of weakness in its services. Please be assured that all feedback is taken seriously. All patients presenting to the Emergency Department are triaged (assessed to be prioritised in order of emergency). Following triage, you will be transferred to another area and seen by a clinician. We do a lot of training in the department to enable all triage nurses to administer medicines. We are very sorry for the length of your wait and that you were not offered analgesia or a dressing for your facial wound whilst waiting an assessment. Please be assured that the issues you have detailed have been taken seriously and were shared with the appropriate Senior Team within the Emergency Department who will be dealing with the concerns that you have raised to us. Due to a lack of information, it will be difficult to investigate your concerns fully. If you would like to provide more details about your then please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk, quoting reference number PO24/00094. Richard Medway Involvement and Engagement Officer

    Report as unsuitable

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