North Manchester General Hospital
Delaunays Road, Crumpsall, Manchester, Greater Manchester, M8 5RBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No treatment
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2024
I have pain in my lower back,chest and i feeling pain in my private part and I lost alot of weight in last 2month i was really worried about my health tried to book an appointment and told all my symptoms 2 time on call and talk to doctor about it she did my urine test and said i dont see anything u can take paracetamol and if you’re sexually active u can go to sexual clinic you might have sexual transmitted diseases this is what happened at hospital and im still have these symptoms and feeling helpless
Visited Don't know on November 2024
Review titled North Manchester General Hospital
Replied on 03 December 2024
Dear Patient, Thank you for taking time to give your feedback on the NHS website. We sincerely apologize for the experience you had following your visit to North Manchester General Hospital (NMGH). Your comments have been shared with the Matron for Patient Experience and the Head of Nursing for Patient Experience at NMGH. Both the Matron and Head of Nursing are sorry to hear that your pain was not managed effectively. The nursing team is trained to use a pain assessment tool, which involves asking patients to rate their pain on a scale from 1 to 10, with 1 being ‘no pain’ and 10 being ‘severe’. They should also enquire about the nature of the pain, for example whether it is sharp or tender to touch. This helps the nurses assess the level of pain and ensures administration of appropriate pain relief. The Matron and Head of Nursing apologize that, on this occasion, your pain was not managed to the standard expected. They are also sorry that not all your symptoms were addressed and that you continue to experience further symptoms. It is standard practice for all staff to ensure patients are thoroughly assessed, that the appropriate treatment is provided and/or that patients are referred to the relevant specialty for further treatment or management. Your concerns will be shared with the wider team to ensure that lessons are learned and improvements are made. We take all issues surrounding patient care very serious and sincerely apologize for your experience in NMGH. If you are not satisfied with this response or would like further support, please contact the Patient Advice & Liaison Service on 01612768686 or by emailing pals@mft.nhs.uk quoting the reference number PO24/00101. Christabel Akwei- Matron
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Review titled Endoscopy
Rated 2 stars out of 5
by Sean Moore - Posted on 28 November 2024
Repeated experience of 8am appointment arranged knowing doctors do not arrive until after 9am. Being told this time is for admission, although this takes 4 minutes to place a band around a wrist and sent back to wait. Second visit now doctor not arrived until 9:30am. No feedback upon request although feed back box fitted to waiting room wall. Had to pay twice for parking. This unnecessary extended waiting time increased anxiety’s levels exponentially 😢
Visited Don't know on November 2024
North Manchester General Hospital has not yet replied.
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Review titled This is an acknowledgment of the great work the NHS do
Rated 5 stars out of 5
by Anne Murchie - Posted on 24 November 2024
Thank you to the Infectious Disease team at NMGH for navigating my husband through such a horrendous infection. To all the nurses that came out to administer his medication and check him over and the Doctors that made decisions about his recovery plan. I will never be able to thank you all enough. You are amazing individuals each and everyone of you and I will be eternally grateful for how you looked after my husband. Thanks to you all, he is returning to work tomorrow. Leg still a bit unsightly to look at but recovery is also about getting back to normal. Seriously, you are all amazing and you do the most amazing job at every level
Visited Infectious Diseases on November 2024
Review titled North Manchester General Hospital
Replied on 25 November 2024
Dear Anne, Thank you for your positive comments posted on the NHS website regarding the excellent care your husband received at the Infectious Diseases department in North Manchester General Hospital. I was extremely pleased to read that you felt the care your husband received was of a high standard. It was very kind of you to take the time to write and compliment our Doctors, Nurses and the rest of the staff, it is always good to receive positive feedback which reflects their hard work and dedication. I can assure you that we have passed on your thoughts on to the Director of the Division of General Medicine who will share your comments with the staff involved. Once again thank you for your time and I would like to take this opportunity to wish you well for the future. Yours sincerely Richard Medway Patient Experience Team
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Review titled very indignant. A lot of lost blood
Rated 1 star out of 5
by navruzhalicov@gmail.com - Posted on 11 September 2024
accident at work 2 cuts on face bleeding from 9 o'clock it's 3:00 p.m. and no one gave me first aid. just registered me and sends me around and everywhere telling me to wait. Do you have anything that I manage? headaches, no one can give me a pill. What have you turned medicine and emergency aid into? and I'm sitting in the hall.
Visited Don't know on September 2024
Review titled North Manchester General Hospital
Replied on 25 September 2024
Dear Patient, Thank you for providing feedback regarding your experiences at North Manchester General Hospital. We are sincerely sorry for your unsatisfactory experience of our services and for the distress and frustration this caused you. The Trust aims for the highest standards of care for its patients and is always committed to addressing any areas of weakness in its services. Please be assured that all feedback is taken seriously. All patients presenting to the Emergency Department are triaged (assessed to be prioritised in order of emergency). Following triage, you will be transferred to another area and seen by a clinician. We do a lot of training in the department to enable all triage nurses to administer medicines. We are very sorry for the length of your wait and that you were not offered analgesia or a dressing for your facial wound whilst waiting an assessment. Please be assured that the issues you have detailed have been taken seriously and were shared with the appropriate Senior Team within the Emergency Department who will be dealing with the concerns that you have raised to us. Due to a lack of information, it will be difficult to investigate your concerns fully. If you would like to provide more details about your then please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk, quoting reference number PO24/00094. Richard Medway Involvement and Engagement Officer
Information supplied by Manchester University NHS Foundation Trust