North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very bad service
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2024
The X-Ray dept rang & cancelled my urgent biopsy 5 days ago and I have still not heard from them since. Having had cancer twice and this time finding abnormal hard lumps in my lymph nodes should be of utmost priority, but no one has bothered to contact me to rearrange an appointment. I have rang several times in the last 4 days, left messages on answerphone, emailed PALS, also been told by a receptionist that someone will contact me but so far nothing. I am now at my wits end as even my GP didn’t know what to do and said just wait to hear from them. I’m now petrified but putting on a brave face for my children’s sake.
Visited Haematology on March 2024
Review titled North Middlesex University Hospital
Replied on 11 March 2024
Dear Service user, We thank you very much for your feedback & we are sorry to hear of your experience. Our Patient Advice & Liaison Service (PALS) have been in touch with you via email. If you have not been able to locate their correspondence, please email PALS to query at northmid.pals@nhs.net Kind regards, Patient Experience Team
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
I can honestly say excellent staff and service a credit to the nhs our first visit to the hospital and was pleasantly surprised
Visited Oncology - Clinical on February 2024
Review titled North Middlesex University Hospital
Replied on 08 March 2024
Dear Service user, We thank you very much for your positive feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
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Review titled 84 Years Old Man
Rated 1 star out of 5
by Nicky Nicola - Posted on 02 March 2024
Well last week my dad was bought in here by ambulance as he tried to pick me up from the floor (I have cerebral palsy and I fell). dad had his arms under my arms to pull me up and as I leant back on him to pick myself up dad went back on the floor and I fell on top of him. dad hit his buttocks on the floor. he cried. ambulance took dad to this hospital as they refused to take him to barnet hospital. done x-ray some blood test, painkillers and home. tuesday I took dad to gp. Again painkillers and this time referral to acute musculoskeletal for physiotherapy (still waiting for an appointment). Where are we now. Ambulance this morning took dad back to this awful hospital a&e . Guess what. Fracture on the spine. I said to the A&E consultant he was here last Saturday and they would not do a scan. consultant just shrugged it off.
Visited Accident and emergency services on February 2024
Review titled North Middlesex University Hospital
Replied on 25 March 2024
Dear Nicky Nicola, Thank you for your email. We are sorry to hear of this experience. We have escalated to the department concerned. Please can you kindly email PALS at northmid.pals@nhs.net with your contact number & email address. PALS can then provide you with a response from the department concerned once they have investigated the matter. Kind regards Patient Experience Team
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Review titled 83 years of age sent home
Rated 1 star out of 5
by nicky nicola - Posted on 26 February 2024
I have Cerebral Palsy and I fell on Saturday evening. I called my dad to help me get off the floor and as I leant back on him to push myself up I pushed him on the floor where he hit his coccyx. My dad has passed heart history and is on medication. He is a diabetic to. The paramedics were not concerned about the pain on his back but, very concerned with the irregular fluctuations of his heart. Paramedics took him in for this. Nmuh a&e sent my dad home after 3 hours and told him to contact the gp. An 83 year old with passed heart problems and nmuh did not keep my dad in to monitor his heart and perform the necessary tests. This morning I try to get him a gp appointment and guess what, no appointments. If I was not disabled I would have taken my dad to Barnet General Hospital. If I every need emergency treatment and the ambulances refuse to take me to Barnet General Hospital I would rather die gracefully at home or get a mini cab to Barnet General Hospital. Lets hope I can get my dad an appointment tomorrow morning at the gp. Absolutely disgusting !
Visited Accident and emergency services on February 2024
North Middlesex University Hospital has not yet replied.
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Review titled Excellent care received, very grateful
Rated 5 stars out of 5
by Susan Maxen - Posted on 17 February 2024
I was referred from the Diagnostic Centre on 24.11.23, given appointment at North Middx Dermatology on 16.2.24 and seen on time. I received excellent care from the Doctor & his assistant. Both were obviously very experienced, had a caring manner and explained everything clearly. I received very little discomfort when they carried out the procedure. I am 79yrs old, in a wheelchair, suffer from severe copd requiring niv forced ventilation with a face mask on for 20/24 hours. The doctor coped with my disabilities without making the face mask and my continuing to use the niv device a problem. He was so helpful, kind and nice with me. I am very grateful for the excellent care given to me by North Middx Dermatology Dpt, especially the doctor and the assistant I saw yesterday. Thank you both very much.
Visited Dermatology on February 2024
Review titled North Middlesex University Hospital
Replied on 11 March 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Dermatology Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, (PALS) Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
I have recently been under the care of the midwifery team at North Middlesex and would highly recommend. The care was thorough from start to end, and nearly all my appointments ran to time. I ended up having a c-section and the care during and post procedure was also great. Big thank you to the North Mids maternity team.
Visited Maternity services on January 2024
Review titled North Middlesex University Hospital
Replied on 19 January 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Maternity Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Visit to Dermatology
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Visited the Dermatology department yesterday. The consultant and team treated me in a Professional, kind and empathetic manner. Felt at ease
Visited Dermatology on January 2024
Review titled North Middlesex University Hospital
Replied on 08 March 2024
Dear Service user, We thank you very much for your positive feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
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Review titled Great Experience
Rated 5 stars out of 5
by Helen D Kent - Posted on 19 January 2024
I have just had a mole removed very painlessly and efficiently. The Dr was brilliant, very friendly and puts you at ease and excellent at his job. The HCA was also great. Very helpful and supportive.
Visited Dermatology on January 2024
Review titled North Middlesex University Hospital
Replied on 27 March 2024
Dear Ms Kent , Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
I was very stressed about having a barium swallow and the staff were very lovely and kind and listened to me . Its done now ,thank you so much for your kind help.
Visited Diagnostic Imaging on January 2024
Review titled North Middlesex University Hospital
Replied on 10 January 2024
Dear Service user, We thank you very much for your feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
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Review titled Impossible to reach
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
I have been calling the cardiology department for 2 appointments I need do reschedule (I'll be outside of the country for Christmas, and the appointments will be on next Monday so I really need to talk to them to rearrange not to waste an appointment slot) but since last week despite my several calls and messages I left I haven't been able to get a call from them. In this case I will probably lose the chance to rearrange the appointments I've been awaiting for months and I'll lose my chances to be seen because of their lack of ability to do their job. I've tried 20+ times this morning, all I got was either a busy line or an automated message saying sorry they can't take my call. How can we rearrange an appointment without being able to reach the hospital out when it's the only way to do so? I am really disappointed and distressed as a person has severe anxiety and depression problems.
Visited Cardiology on December 2023
Review titled North Middlesex University Hospital
Replied on 15 December 2023
Dear Service user, Thank you for your feedback. I do apologise that you were unable to contact us and that this has caused you stress. If you would like to provide us with your hospital number and your contact details, I will be happy to assist you. Our email address is indicated below. Kind regards, Vanessa Keyes Team Leader Cardiology Investigations North Middlesex University Hospital e-mail: northmid.pals@nhs.net
Information supplied by North Middlesex University Hospital NHS Trust