North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Frightening Experience
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
First time visiting this hospital and last time. friend was admitted and passed away in the Acute Medicine Dept. Was spoken to, in the most rudest way by Staff on Reception, no compassion. Walking through the corridor, disgusting gurneys with, what looked like, body bags. Large sign, Contaminated. Another one had, what looked like a soiled pants, took photo. Is this the future of NHS. No clapping for this.
Visited Intensive Care on July 2023
Review titled North Middlesex University Hospital
Replied on 14 July 2023
Dear Service user, Please accept our condolences. Thank you for your bringing this matter to NMUH’s attention and for your feedback. We are very sorry to hear of your experience. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) to provide the photographic evidence. We will then contact you and take more details regarding the reception area feedback and escalate to the department concerned. We will advise the assigned lead investigator to contact you following their investigation into the concerns raised. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards, Patient Experience Team
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Review titled Quick efficient service
Rated 5 stars out of 5
by Erica Zimmermann - Posted on 28 July 2023
Had a small protrusion removed from my head today. Everything was explained clearly and with sensitivity. The doctor who performed the removal was kind and went out of his way to make sure that I was relaxed and confident with the procedure. The attending nurse was also efficient and explained the aftercare carefully.
Visited Dermatology on June 2023
Review titled North Middlesex University Hospital
Replied on 19 January 2024
Dear Ms Zimmermann, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. We are very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Rude nurses and security
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2023
Had 2 toddlers severely unwell temp nearly 40 was greeted by a security guard shouting and banging on the glass only one parent per sick child, tried to explain both children were needing attention and couldn't walk I couldn't ohysiclaly carry both. Told me can I not read and he doesn't care, tried to explain to nurses they all rolled their eyes and yawned (all this while holding my unwell children) security guard came over in a threatening manner again, nurses smirking at each other. Ended up in Barnet hospital who Obviously allowed both parents in with two unwell children. Thankfully, because both had to go for different tests at the same time. Nurses and security guard should be ashamed of themselves. Hospital is not fit for purpose, shows no compassion and has a security guard who likes to shout at parents the moment they walk in the building.
Visited Children's & Adolescent Services on June 2023
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Service user, Thank you for your bringing this matter to NMUH’s attention and for your feedback. We are sorry to hear of your experience. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) with the patient number and name. We will then escalate to the department concerned for them to make contact with you following their investigation into the concerns raised. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards Patient Experience Team
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Review titled Worst place
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
They left my wife without food or water for 3 days for a routine surgery (apendisites) without telling us when how or where We were there asking everyone and no one knew if they where gone do it or not every service was as slow as it could be wile she was on extreme pain and crying Had to live our kid with our neighbours so that she can have the surgery because I had to stay with her and help her
Visited Don't know on June 2023
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Service user, Thank you for your bringing this matter to NMUH’s attention. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) with the patient number and name. We will then escalate to the department concerned for them to make contact with you following their investigation into the concerns raised. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards Patient Experience Team
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
Some of the most unprofessional members of staff a nurse called us in regards to a patient, who is not well and was allowed to walk out of the hospital, my mother who is elderly did not want to take the call and passed the phone to me as this situation has taken its toll on her, the nurse spoke to me and my mother with such contempt, I asked her why is she speaking to me like this what have I done? She then said that she could identify my my cultural background because of the patients last name, nurses in the background ridiculing me and my mother and said we was not supportive of the patient. I felt physically sick that these individuals are in charge of the care of patients and I am more concerned that because she knew that what background my family came from she used it as justification to talk to us like we are worst. The NHS especially North Mid does no favours when they demand a pay rise and then talk to tax payers with such disregard. I am not surprised that this hospital has been in special measures.
Visited Don't know on May 2023
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Service user, Thank you for your bringing this matter to NMUH’s attention and for your feedback. We are sorry to hear of your experience. If you would like the matter to be investigated by NMUH, can you kindly email/ contact the Patient Advice & Liaison Service (PALS) with the patient number and name (if required). We will then escalate to the department concerned for them to make contact with you following their investigation into the concerns raised. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards Patient Experience Team
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Review titled Excellent care by amazing staff
Rated 5 stars out of 5
by Ana Reynal - Posted on 19 May 2023
I cannot sing North Mid's praises high enough when it comes to maternity services. After traumatic experiences with pregnancy and loss in another hospital, I have had 2 pregnancies and one miscarriage that ended in d&c cared for by the amazing staff at this hospital. Of course, they are busy and stretched like every other health service, so not everything is perfect but at every turn they are trying their absolute best with what I see as the highest standard protocols, which include the latest evidence-based practices and making sure each woman gets the exact care they need (I was, for example, put under the care of the loveliest specialist midwife who deals with bereaved parents and pregnancy after loss). The midwife-led unit and homebirth midwives are also outstanding (advocating for my birth choices and truly physiological births). The way my miscarriage was handled was much kinder and professional than I experienced elsewhere, from the early pregnancy unit where the miscarriage was confirmed, to the consultant who performed my d&c, and the nurses who cared for me right after surgery. I booked at North Mid because two separate friends recommended it highly for maternity services, and now I make sure I pass on the recommendation to other local expectant mums and dads.
Visited Maternity services on May 2023
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Ms Reynal, Firstly, I would like to thank you for taking the time to provide this feedback. It is not often, especially with such media focus on maternity services, that midwifery/midwives are commend for their hard work and dedication. I am sorry to read that you experienced trauma and loss during your previous pregnancies. It is important to me and the team here at North Middlesex Hospital, that despite the business of our departments, we have some amazing staff who demonstrate our trust values, demonstrate kindness, understanding and advocate for women under our care. I am pleased that you and your friends have recommended our maternity service. I could not agree more, nothing is perfect, but I am assured that the team here do the best they can to maintain high standards. Again, thank you for sharing your experience, we truly value feedback and I will ensure that I share your comments and experience with the wider maternity and nursing team. Kind Regards Nicole Callender Dip RGN, BSc RM, PGDiP Ed, MA Ed Associate Director of Midwifery North Middlesex University Hospital NHS Trust
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Review titled Amazing staff - really put me at ease
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
I just wanted to send my thanks to the endoscopy department. I had an appointment for a gastroscopy and decided that I would try the procedure without sedation to allow me to go home straight away. I was extremely anxious and the nurses were all very kind and reassuring as was the consultant. However, in the end I found trying without sedation too difficult and had to stop halfway through. Again, the staff members were all extremely kind and accommodating. I asked if there was any way I could rebook and have sedation and they rebooked me for the week after which I was so thankful for as I'd waited quite a while to get to secondary care from my GP. On the day of my appointment, I came to the department for my appointment at 9:00. Again, I was extremely anxious due to my previous experience with the procedure and not having had sedation before, I was worried about how it would affect me. When we arrived, the receptionist pointed out extremely apologetically that my letter actually stated my appointment was actually the next day. Having built myself up to have the procedure and fasted, I was extremely upset and asked if there was any way possible I could be fitted in. She said that occasionally people cancel so if I waited until 10:00 she could tell me if any slots became available. She was so kind and I really felt she was doing all she could to try to help me and ease my anxiety. At around 9:20, she let me know that they could see me. As grateful as I was, I was still extremely anxious. When I went to the pre-surgery area, I again was checked over by a really kind nurse who also tried to put me at ease and reassure me that she would be with me the whole time. I then was met by the consultant. I cannot express how kind he was and how much he really put me at ease. I expressed my main concerns and he addressed them both immediately. I am an extremely anxious patient and I'm sure I'm not the easiest to accommodate but every single staff member I had contact with: from the receptionist, to the nurses, to the admin team who booked my appointment to the consultant were incredible. My procedure went smoothly and the doctor even got a few laughs out of me. I just wanted you to pass on my gratitude to them all. I cannot thank them enough for making what could have been a traumatic experience for me bearable.
Visited Gastrointestinal and Liver services on May 2023
Review titled North Middlesex University Hospital
Replied on 26 June 2023
Dear Service user, Thank you so much for taking the time to share the positive experience you had within our Endoscopy department. The service work extremely hard to ensure our patients receive the highest standard of care and putting patients at ease. We will ensure your comments are shared with the team in recognition of their hard work. Regards Jacky Jacky Ellis Service Manager Gastroenterology & Hepatology
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Review titled No stops,checks and balances or support
Rated 1 star out of 5
by Keith Waterhouse - Posted on 16 April 2023
For four years I have waited for the supply of two pairs of `shoes made to measure. I am a high-risk diabetic with type two diabetes. So far I have been given one pair of shoes in under three and a half years. I have followed all of the grievance procedures and approached PALS; all to no avail. My last meeting in the surgical appliance office was on January 27th this year, last Friday the 14 the April, having heard nothing in regard to the second pair of shoes I made an impromptu visit to the surgical appliance office. I was informed that the shoes had been lost by the courier and when I asked why I had not been kept informed for eleven weeks I was offered no explanation. They have my telephone number and email address so there is no excuse. I can only conclude that the North Middlesex Hospital does not know how to follow the simple procedures of communicating and keeping the patient informed; no surprise as I have had to constantly prompt all those involved in this fiasco. More important though is this question: why has the patient not received the support needed and intervention from the hospital? This has become a shameful and necessarily protracted affair. not acceptable in the twenty-first century
Visited Don't know on April 2023
Review titled North Middlesex University Hospital
Replied on 21 April 2023
Dear Mr Waterhouse, Thank you for providing feedback and I am sorry you are still experiencing concerns, we can confirm that you have a case open. Could we ask for you to email northmid.pals@nhs.net we will then provide you with your case ID number. Kind regards, Mrs Kerri O'Brien PALS Officer
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Review titled Bad practice / rude doctor
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
I visited this hospital yesterday. I started to tell the doctor the history of my pain and then I said to him "they made an MRI for my back ..", before I finish my sentence, the Doctor suddenly shouted at me and said don't tell me about the diagnosis. I said I'm telling you what happened in my case I'm not a doctor to tell diagnosis. He kept shouting, I then stopped talking and said " seriously?!" . Then I said to him I already told you about the pain and as you said you have no previous papers about my case I'm tellibg what happened. Then during the visit he was reading from his computer from all my previous papers (he was literally not telling the truth at the begining). The doctor was then talking about something totally different from my case ( he mentioned shorter leg and tilted neck without evidence!!!) , he never talk about my case except that he said, Yes, you have disk but all of the people has disk !!! He said he got more than 10 disks!!! He think this is something not important to treat and he exactly said "you don't need me" Really? I was waiting for this appointment for 2 years suffering from severe pain. He refers me back to Orthopedic which it needs now more time to wait until an appointment with ortho to see me and refer me to treatment again. This is really unacceptable and inconvenient. The clinic reception and the staff in the clinic are all very rude And unhelpful except of the nurse that was helping to be a chaperone, she is nice. The doctor asked me to make some movements to check and I did them and he supposed to know these are not good movements in my case as I didn't sleep all night because of the pain in my back and couldn't even move to get pain killer (I live with my children only and they were sleeping). I am in a severe pain now while today is weekend and no GPs. Nearest walking requires me to drive or walk to bus which I can not do now because of the pain after my hospital visit yesterday. The doctor should have known moves he asked me to do will bring bad pain to my back.
Visited Pain Management on March 2023
Review titled North Middlesex University Hospital
Replied on 28 March 2023
Thank you for sending us a review. We are extremely sorry to read of the below, this is not the level of care we strive to give our patients. In order for us to address your concerns, can you contact northmid.pals@nhs.net
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Review titled We feel there is no more we can do
by Hildi - Posted on 20 June 2023
My father has rheumatoid arthritis. He was having biological injections for the acute pain. 2 years ago after being treated for cancer he was told he couldnt have them anymore and would be given infusions which last about 6 mths to a year. After months of being left in pain he had them but they started not working after six months. He has been left in severe pain now for 5 months. It appears that funding was not put in for the infusions back in Febtuary. My father is suffering badly now and leaving messages on the helpline, someone was supposed to get back to him but never did. An infusion specialist told him 3 weeks ago he was first in line for infusions but the person who was supposed to hadn't put in for funding. What the hell is going on? An elderly man is left for months in agony with no one to turn to. No one to speak to to help him. He is desperate. Today he couldn't get upstairs because of the pain. Who can help him. We feel there is no more we can do.
Visited March 2023
Provided by Care opinion
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Ms Hildi, Thank you for your bringing this matter to NMUH’s attention. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) with the patient number and name. We will then escalate to the department concerned for them to make contact with you. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards Patient Experience Team
Information supplied by North Middlesex University Hospital NHS Trust