North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about North Middlesex University Hospital.
Reviews
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Review titled Horrendous practice
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I left my home at 10.00pm with my neighbour/friend via ambulance service because of high blood pressure problems, and wasn't seen till 3am and nothing was looked into or followed up, we didnt leave till 6am and there was no follow up. Worse hospital ever, it should be closed down.
Visited Accident and emergency services on October 2022
Review titled North Middlesex University Hospital
Replied on 21 April 2023
Dear Sirs, Thank you so much for your review on NHS Choices. We are very sorry to hear that your experience at North Middlesex University Hospital was not satisfactory. Your comments are very important to us, and we will use them as a tool to improve our working practices by incorporating your points into our staff teaching sessions, to improve our standards of care we provide to the community to try and prevent this happening again. Yours faithfully, North Middlesex University Hospital
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Review titled Terrible
Rated 2 stars out of 5
by Jean Gold - Posted on 08 October 2022
Had to fight for an appointment for a worrying condition. Was given a telephone consultation. A very rude consultant rang me and in a very aggressive manner told me that there was nothing that they could do. And I would just have to live with the condition. And then discharged me from the clinic. I work for the nhs and find this very disturbing. Disgusting service
Visited Urology on October 2022
Review titled North Middlesex University Hospital
Replied on 14 October 2022
Dear Jean, Thank you for submitting your feedback. We understand this has been logged and is currently being reviewed with the support of our Patient Advice and Liaison Service. This is not the level of care we strive to give our patient's and we apologise. Someone from the department with be in contact with you shortly. Kindest Regards, North Middlesex Hospital
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Review titled Very Professional
Rated 5 stars out of 5
by Lennie Lee - Posted on 24 September 2022
I was received with much kindness. The procedure was explained very well, and carried out with care. I was very confident with their ability. Trusting all will be well with the result.
Visited Dermatology on September 2022
Review titled North Middlesex University Hospital
Replied on 29 September 2022
Dear Lee Lennie, Many thanks for sharing your positive experience with us. We always strive to give the best possible care to our patients. We wish you luck with your results. Kindest Regards
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2022
Have been taken by ambulance 4times this year apart from once when waiting about an hour have been seen very quickly staff under pressure but provide a good service as quickly as possible and when transfers to a ward again caring efficient care providers
Visited Accident and emergency services on July 2022
Review titled North Middlesex University Hospital
Replied on 19 July 2023
Thank you so much for your feedback. It is always a pleasure to hear positive experiences received at North Middlesex University Hospital. Your comments are very important to us for the purpose of learning and improvement of the service we provide. We work very hard to continuously provide high standards of care and are happy when these have been met. We will share your comments and gratitude to the clinical team at North Middlesex University Hospital who cared for you, also to the London Ambulance Service where your positive journey begun. Thank you for your support.
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Review titled Consideration and care
Rated 5 stars out of 5
by Edmonton Patient - Posted on 30 July 2022
Surgeon and assisting nurse both showed care and consideration at the surgery procedure carried out at the Alma Health Centre yesterday the 29th July. I am keeping to the guidelines which is a pity as I would really like to name them both as they warrant recognition
Visited Dermatology on July 2022
Review titled North Middlesex University Hospital
Replied on 10 August 2022
Thank you for the positive feedback we really appreciate your taking the time to tell us about your experience , we will ensure that the team receive a copy of your comments I am sure that they will really appreciate it. Kind regards Noeleen Behan, Matron for Outpatients & Community Services
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2022
Attended an appointment today, they were half an hour late, even though I was the first patient after lunch. Receptions told me that they didn't go to lunch until 10min before my appointment, which was a lie as I was half an hour early to my appointment and they had already gone to lunch and the department was empty. When it was finally my appointment, no apologies from the consultant and my comsultation was finished within 3/4min. What a waste of time and very unprofessional staff. I chose North Middlesex as they were the first available appointment, now it makes sense why they have more availabilities than other hospitals.
Visited Gynaecology on July 2022
Review titled North Middlesex University Hospital
Replied on 11 September 2023
Dear Service user, Thank you for your bringing this matter to NMUH’s attention and for your feedback. Your feedback is important to us and will help us review the current services offered to patients. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) to provide further patient related information. We may take more details regarding your query and escalate to the department concerned. We will then advise the assigned lead investigator to contact you. The PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards, Patient Experience Team
Information supplied by North Middlesex University Hospital NHS Trust