North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about North Middlesex University Hospital.
Reviews
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Review titled Great Experience
Rated 5 stars out of 5
by Helen D Kent - Posted on 19 January 2024
I have just had a mole removed very painlessly and efficiently. The Dr was brilliant, very friendly and puts you at ease and excellent at his job. The HCA was also great. Very helpful and supportive.
Visited Dermatology on January 2024
Review titled North Middlesex University Hospital
Replied on 27 March 2024
Dear Ms Kent , Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
I was very stressed about having a barium swallow and the staff were very lovely and kind and listened to me . Its done now ,thank you so much for your kind help.
Visited Diagnostic Imaging on January 2024
Review titled North Middlesex University Hospital
Replied on 10 January 2024
Dear Service user, We thank you very much for your feedback. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the compliment with the department/clinic. Kind regards, Patient Experience Team
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Review titled Impossible to reach
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
I have been calling the cardiology department for 2 appointments I need do reschedule (I'll be outside of the country for Christmas, and the appointments will be on next Monday so I really need to talk to them to rearrange not to waste an appointment slot) but since last week despite my several calls and messages I left I haven't been able to get a call from them. In this case I will probably lose the chance to rearrange the appointments I've been awaiting for months and I'll lose my chances to be seen because of their lack of ability to do their job. I've tried 20+ times this morning, all I got was either a busy line or an automated message saying sorry they can't take my call. How can we rearrange an appointment without being able to reach the hospital out when it's the only way to do so? I am really disappointed and distressed as a person has severe anxiety and depression problems.
Visited Cardiology on December 2023
Review titled North Middlesex University Hospital
Replied on 15 December 2023
Dear Service user, Thank you for your feedback. I do apologise that you were unable to contact us and that this has caused you stress. If you would like to provide us with your hospital number and your contact details, I will be happy to assist you. Our email address is indicated below. Kind regards, Vanessa Keyes Team Leader Cardiology Investigations North Middlesex University Hospital e-mail: northmid.pals@nhs.net
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Review titled Alma Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2023
Please make appointment letters clear that Dermatology appointments are at Alma Clinic not North Middlesex. Do not put North Midd details on letters as many patients come to the wrong location
Visited Dermatology on November 2023
North Middlesex University Hospital has not yet replied.
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Review titled Skin cancer removal
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Got to the hospital early and seen before my appointment time. All staff helpful and polite, consultant and nurses excellent .
Visited Dermatology on November 2023
Review titled North Middlesex University Hospital
Replied on 29 November 2023
Dear service user, I am so happy to hear about your positive experience with our Dermatology team during your procedure. Thank you for taking the time to share your experience. Your feedback is greatly appreciated and I will ensure that this is passed on to the team. Kind regards, Stephanie Campbell Service Manager
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Review titled Fantastic support and service
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
I recently had a baby (planned C section for medical reasons). My entire pregnancy I received excellent care from the midwives, consultants, ultrasound staff, physio and everyone I encountered including the maternity ward. It was a red risk pregnancy with many complications and I was so well looked after and all concerns dealt with in detail. I didn’t anticipate such wonderful, professional, patient centred care.
Visited Maternity services on October 2023
Review titled North Middlesex University Hospital
Replied on 19 January 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department(s)/clinic(s). The NMUH Teams noted in your feedback will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Ignore the negative press. North Mid is an amazing hospital. A&e, sdec, radiology and x-ray and oncology departments are outstanding. Care, attention and treatment beyond expectation and every member of staff lovely. This hospital should get far more credit than it does for the outstanding care it provides.
Visited Don't know on September 2023
Review titled North Middlesex University Hospital
Replied on 27 September 2023
Dear Service user, Thank you for your compliments for the service you have received at NMUH. Your acknowledgment of our team efforts means a great deal to all of us. Your positive feedback has been shared with the departments involved in your care. Once again, thank you for your kind words and for taking the time to share your positive experience. Kind Regards, Joanne Johnson ED Admin Manager
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Review titled GP surgery Ponders End for hospital dermatology appointment
Rated 4 stars out of 5
by Heather Rowland - Posted on 25 August 2023
I was referred to North Middx hospital for a dermatology 2ww appointment. The appointment came through and was held at a GP surgery in Ponders End, Enfield. The surgery were very unhelpful on arrival as to where I needed to go as clinic was nothing to do with them. The Dr I saw was fine but his assistants didn’t seem interested or listening to Drs instructions when being asked to take photos.
Visited Dermatology on August 2023
Review titled North Middlesex University Hospital
Replied on 25 September 2023
Dear Heather, Thank you for taking the time to write a review about your experience. I apologise that the GP surgery and staff assisting the on duty clinician were unhelpful when you arrived for your appointment. I would like to reassure you that the matter will be escalated to the staff concerned. Thank you again for providing feedback. Your feedback is important to us as this will help us review and improve, where required, the patient experience. Kind regards, Stephanie Campbell Service Manager W: www.omneshealthcare.co.uk
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
The plastic surgeon and his 2 assistants were very welcoming and reassuring for my biopsy. I was very confident and happy with the service I received and would definitely recommend them.
Visited Dermatology on August 2023
Review titled North Middlesex University Hospital
Replied on 12 September 2023
Dear Service user, On behalf of the whole theatre team, thank you so much for your comment on the service you received in the Operating department at NMUH. These comments uplift staff and reinforce our commitment to provide outstanding local services that exemplify our values and patient first approach. We have passed on your gratitude to the staff involved in your care and take your positive feedback back to the wider team to assist with our service evaluation and development. Best wishes, Ian Naldrett Associate Director Of Nursing
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Review titled Terrible service
Rated 1 star out of 5
by Florence - Posted on 10 August 2023
I had been referred by the GP to go to a&e. I checked in at aprox 9.45am and sat down. At 12pm I thought, I have been waiting ages let me go check. I go up and the same receptionist tells me that I should have gone to the main hospital to the eye clinic. She had never said this to me when I checked in and so I was very upset to have wasted nearly 2 hours. So I go to the eye clinic and am told the woman who checks you in is on lunch so was told ‘well you can sit down but nothing will happen until after 1pm anyway’. Absolutely appalled by the service here and the lack of caring from the staff. I’m also by myself and this whole ordeal has been very stressful.
Visited Accident and emergency services on August 2023
Review titled North Middlesex University Hospital
Replied on 05 September 2023
Dear Florence, Thank you for bringing these concerns to our attention. We are very sorry to hear that your experience at North Middlesex University Hospital did not meet the required standards. Your feedback is important to us and we would like to reassure you that staff work very hard to continuously provide high standards of care. We apologise that you were not directed correctly by the receptionist to the eye clinic which caused you distress and delayed your treatment. A reminder has been sent to all staff including bank staff to ensure that any instructions are explained in a clear and concise manner to all patients. From the perspective of the Ophthalmology service, we are sorry that the communication had not properly been explained to you when you attended the eye casualty. We recognise any visit to an emergency service can be a trying time for people and the lunch break for the member of staff involved should have been explained in a more professional way. Once again please accept our apologies for any distress caused to you. Kind regards, Joanne Johnson ED Admin Manager & Alan Dobbie (Ophthalmology) Patient Pathway Coordinator
Information supplied by North Middlesex University Hospital NHS Trust