North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Work Experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I had my work experience at the Radiology/Radiography department. The staff were very friendly and welcoming and even though the original man who was supposed to guide me through my work experience didn’t even come since she was too busy with another work experience candidate the staff in the X-ray rooms helped keep me company by answering questions and letting me observe them complete x rays and telling me the parts of the bones and much more. I feel like the guy who I’m not able to include could’ve done better instead of leaving me in the x-ray room for few hours
Visited Don't know on July 2024
Review titled North Tyneside General Hospital
Replied on 08 July 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and telling us about your work experience. It has been lovely to read that the staff in the X-Ray Department did all they could to make this an enjoyable experience and keep you involved. We wish you all the best in your future. Kind Regards, The Experience Team
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
I recently had a total hip replacement under care of the orthopaedic surgical team and the staff on ward 6. The whole procedure was carried out efficiently and and my care on ward 6 was faultless. I felt completely relaxed and trusted the team. The food was also very good.
Visited Orthopaedics on July 2024
Review titled North Tyneside General Hospital
Replied on 15 July 2024
Dear Reviewer, Firstly, we hope you are having a smooth recovery from your recent hip replacement surgery. Thank you for taking the time to leave a review and share your experience with us. It has been a pleasure to read that your procedure was carried out efficiently and your care on ward 6 was faultless. We will be happy to share your kind comments with our Orthopaedic team on ward 6. Best Wishes, The Experience Team
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
This review is about my recent visit to the Cardiology Department. Thank you to the Cardiology teams at Cramlington (Ambulatory Care) / Wansbeck (Rapid access clinic) and North Tyneside (Cardiology Investigations Unit) for their high quality care delivered expertly with professionalism, sensitivity and humour. The care I have received across the three hospitals could not have been better. Thank you to all the staff who work so hard.
Visited Cardiology on July 2024
Review titled North Tyneside General Hospital
Replied on 18 July 2024
Dear Reviewer, Firstly, thank you very much for taking the time to leave a review and share your experience with us. It has been a pleasure to read that the care you received across three of our hospitals could not have been better and the staff showed professionalism, sensitivity and humour. We will be happy to share your wonderful comments with the teams that you have mentioned. Best Wishes, The Experience Team
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Review titled Amazing service from Endoscopy Department
Rated 5 stars out of 5
by Susan Chilton - Posted on 24 June 2024
Endoscopy Department not appear on previous list. But review is for Endoscopy Department I would like to thank the Team today who conducted my Colonoscopy at North Tyneside Hospital. 24 June I have been blown away with the service provided by the Bowel Screening Service . The team today doing my colonoscopy, were absolutely outstanding. All staff present, were a credit to the department, made me feel so at ease, were so friendly and professional and made me feel so special and cared for. The NHS get such a battering at times, but what I have received over the past 3 weeks has been nothing short of an am amazing service. I feel so very lucky to have been in such safe hands. I am truly grateful to the consultant for her amazing skills , she is surrounded by a fabulous team of nurses and health care professionals. Please pass on my thank to everyone who looked after me so well today. I wish I coukd reveal the names. ❤️ to yiu all Very best regards Sue Chilton
Visited Don't know on June 2024
Review titled North Tyneside General Hospital
Replied on 26 June 2024
Dear Sue, Firstly, we hope you are feeling well after your recent colonoscopy. It has been a pleasure to read how positive your experience was during your time with us. We will forward on your lovely review to the Endoscopy Unit team at North Tyneside. Best Wishes, The Experience Team
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Review titled Embarrassed
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I recently had a chest X Ray at North Tyneside General Hospital, I've had previous chest x rays at this hospital without any problems at all but on this occasion 12th June 2024 I had an experience which made me feel very anxious and triggered my anxiety, the waiting area beside the actual x ray rooms and changing rooms was very busy with lots of people men and women, my name was called then for everyone to hear the nurse asked if I was wearing a bra then also for everyone to hear asked if it had wires in, never have I been asked that before, I've always been told to take everything off from the waist up and put a gown on, neither have I been in that area when it's been so busy but with lots of seats available in the waiting area where the x ray reception is, this experience was really embarrassing for me I already suffer from severe anxiety,I then had to come out the changing room wearing a gown with nothing underneath which made me feel really vulnerable infront of lots of members of the public, this has never happened to me previously, it might be an idea to tell staff to be discreet in future its nerve racking to start with when having tests done, you want to feel at ease, maybe people waiting could be sat in the main area beside the reception and called through when they are ready for you or even a couple at a time, it would make it alot less stressful on the patient
Visited Don't know on June 2024
Review titled North Tyneside General Hospital
Replied on 21 June 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review. We are sorry that your experience of our service made you feel this way and we would like to look into this further with you. With your consent (or the consent of the person you are representing), we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. If you wish to proceed with this, can you please provide the information detailed below to our Patient Experience inbox; patient.experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Hip replacement - amazing
Rated 5 stars out of 5
by Jan - Posted on 27 June 2024
From start to finish, the staff at North Tyneside Hospital were amazing. The staff on Ward 6 made me feel comfortable, saw to all of my needs and treated me with respect and a good dose of laughter. No ask was ever too much, no matter the time of day or night (I had to overnight, due to procedure being in the later afternoon). I have to say it was a great experience .... up and walking same day, home the next ..... Physios were amazing to help transition to crutches, then sticks.... all involved in my procedure were top of form! A big thank you and well done!!!!
Visited Orthopaedics on June 2024
Review titled North Tyneside General Hospital
Replied on 28 June 2024
Dear Jan, Firstly, we hope you are recovering well from your recent hip replacement surgery. Thank you for taking the time to leave a review. It has been a pleasure to read that your experience on Ward 6 at North Tyneside General Hospital was such a positive one. To hear the staff were amazing, made you feel comfortable and very helpful during the day and night is fantastic. We will pass on your lovely review to the team on Ward 6. We wish you all the best in your continued recovery. Kindest Regards, The Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Gemma Owens - Posted on 19 April 2024
I would just like to say a huge Thank You to the ladies who cared for and supported me today during with what could have been absolutely terrifying if not for their compassion, patience and wonderful personalities. I forget all the names but please pass on this message as I really do appreciate everything they did for me.
Visited Gynaecology on April 2024
Review titled North Tyneside General Hospital
Replied on 22 April 2024
Dear Gemma, Firstly, thank you for taking the time to leave us a review. It has been lovely to read that your experience with us was positive. We are happy to hear that you felt supported by the staff and that they showed compassion and patience whilst caring for you. We would love the opportunity to share your comments with the staff/team involved in your care. If you would be happy for us to do so, could you please forward your details on to us at: patient.experience@northumbria-healthcare.nhs.uk. Best Wishes, The Experience Team
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Review titled Great hospital
by Elizabeth bedigan - Posted on 27 April 2024
Thank you North tyneside hospital for a well looked after experience with my hip replacement I was so well looked after wonderful consultant and great staff I was put at ease throughout
Visited April 2024
Review titled North Tyneside General Hospital
Replied on 17 June 2024
Dear Elizabeth, Thank you very much for taking the time to get in touch and tell us about your recent experience of a hip replacement at North Tyneside Hospital. We are pleased to hear that you felt well looked after by the team, and we will make sure that they read your kind comments. Wishing you all the best with your recovery, The Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Kenneth Patterson - Posted on 19 April 2024
Just hand a robotic hernia operation yesterday at nt day surgery unit , the ward staff nurses were excellent, the surgery staff and the consultant mr liam horganwas excellent with the operation I can’t thank him enough and the staff. Kind regards, Kenneth Patterson
Visited Urology on April 2024
Review titled North Tyneside General Hospital
Replied on 19 April 2024
Dear Kenneth, Firstly, we hope you are having a smooth recovery from your recent surgery. Thank you very much for taking the time to leave a review of our Surgical Day Unit at North Tyneside General Hospital. It has been a pleasure to read that the nurses, surgery staff and Mr Horgan were all excellent. We will pass your kind comments on to the staff and departments that you have mentioned. Best Wishes, The Experience Team
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Review titled Ultrasoud in Xray
Rated 5 stars out of 5
by Christine Kay - Posted on 10 May 2024
Truly excellent service. Friendly, professional staff who put me at ease and made me laugh. Super quick appointment too. Everything was explained clearly.
Visited Don't know on April 2024
Review titled North Tyneside General Hospital
Replied on 10 May 2024
Dear Christine, Thank you for sharing your review. We are delighted to hear the service you received in the X-ray department was Excellent and professional. We will pass on your lovely words to the team. Best wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust