Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing paramedics
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2023
Family member said they had been treated really well by paramedics on scene. When I joined them at the hospital, I was greated by a thoughtful, proactive and knowledgable student paramedic. Probably the most impressive medical professional I've met to date. Our case needed so reasonable adjustments to be made by the department and attending doctors. This was were 1 star dropped off the rating and extremely likely to recommend went down to likely recommend. This is an area that NGH needs to improve - accessibility and inclusion is very important for fair and accurate access to healthcare. There was also a delay with ambulance having to wait outside hospital but the diagnosistics and treatment I witnessed once inside a+e, and the now stable state of the family member, is testiment to the paramedic and a+e staff combination.
Visited Accident and emergency services on June 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that your family member was treated well & that you had a positive experience speaking to the paramedic and we will take on board your comments about accessibility and inclusion. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Let my child leave in pain
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Took my child to A&E in pain. He wasn't seen after waiting for hours. Was told to go straight to GP for bloods. Got to GP and was told there were no bookable appointments. We stood in the car park whilst he was crying in pain. We're home now and he's still crying in pain whilst I try to find a private Dr
Visited Accident and emergency services on May 2023
Review titled Northampton General Hospital (Acute)
Replied on 16 May 2023
Good afternoon, Thank you very much for taking the time to leave a review on your child's experience. We are very sorry to hear that your child did not have a positive experience when visiting the Paediatric Emergency Department at NGH and that you had been waiting so long whilst your child was in so much pain. This must have been very distressing for your child and yourself. If you would like to speak to someone about this please contact the Patient Experience Department on **01604 544054 or 544135** or email **ngh-tr.PatientExperience@nhs.net** and we will do our best to help. We will ensure your comments are passed on to the staff at the Paediatric Emergency Department. Best wishes from NGH
Provided by Care opinion
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Review titled The nightmare that is the car park
Rated 5 stars out of 5
by mason e edwards - Posted on 15 May 2023
This us without doubt one of the worst car parks I have ever used.,,- poorly signposted poorly laid out,.and with no.discernible traffic flow system. The directional signing is poor. Exit and entry signs not visible from.car level. It fails on every level Someone should spend a day there to.see how nightmarish it is.. visitors who.are anxious and worried.end up.even more so.after just a few minutes attempting to.find a parking spot. This should not happen
Visited Oncology - Clinical on May 2023
Review titled Northampton General Hospital (Acute)
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave your thoughts on the car park. Your input is most valued to us. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
Information supplied by Northampton General Hospital NHS Trust