Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Northern General Hospital.
Reviews
-
Review titled Too many people
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2024
I attended with my frail elderly father on a very busy Friday evening. The waiting room was packed not just with patients but relatives! Some had 7 or 8 people with one patient! Surely minimizing carers/relatives to one would mean the elderly actually get a seat! My father sat on the floor for two hours, unacceptable and unnecessary. Restricting people who come with a patient to one would free up lots of space. Also it seems the noisier and more violent you are the quicker you get seen. Most patients didn’t even need a and e.
Visited Accident and emergency services on December 2024
Northern General Hospital has not yet replied.
-
Review titled Excellent care
Rated 5 stars out of 5
by Isabella Crook - Posted on 14 December 2024
I had a sigmoidoscopy which can be painful and embarrassing, however staff really put me at ease and were lovely. Someone saw me wondering in the corridor and showed me to the right place. Lovely waiting area with books. I was given lots of time to ask any questions and everything was explained thoroughly in a private room with a lovely person. The consultant came to find me in the waiting area and was very nice. Staff chatted to me throughout the procedure and held and stroked my hand which was really comforting. The consultant explained everything as they were doing it. Afterwards, I had my own toilet and changing room with wipes. Then a lovely, comfy chaired discharge lounge with loads of biscuits and a lovely person who made me a tea. Then a separate room for discharge where I was given lots of time to ask any questions and everything was explained thoroughly. Such a positive experience and miles better than endoscopies I’ve had in a hospital in a different part of the UK. I was made to feel like an individual whose needs were important to all staff throughout my time in The Northern General. Thank you so much!
Visited Gastrointestinal and Liver services on December 2024
Review titled Northern General Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of care when you attended our endoscopy department. We are really pleased to read that you felt well cared for and that you were treated as an individual. It's great to read that you found the environments you waited in both before and after the procedure to be comfortable spaces, and we are glad that the consultant explained everything to you clearly so you understood what was going on. Thank you again for your lovely comments - we have shared this feedback with the team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
-
Review titled Thorough and kind
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
Spent the day in A and E after my husband woke in the night with chest pains. The care from beginning to end was excellent: the ambulance paramedics, the receptionist, the triage nurse, the doctor and the nurses, the person who took blood samples, the orderlies who wheeled my husband around, the tea lady and finally the senior consultant. There was an atmosphere of kindness and care not just to the patients but to their loved ones as well throughout A and E. They did a thorough investigation of all possibilities and left my husband feeling reassured and confident that we could go back for more help if needed. The ambulance came in 15 minutes and we were seen after 15 minutes. This is definitely a quality service with a visibly positive ethos. We were so impressed. Thank you so much!
Visited Accident and emergency services on December 2024
Review titled Northern General Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of care for your husband when you attended the A&E department. We are really pleased to read that your felt that your husband was treated with care at all time and that you had confidence and trust in our staff. Thank you again for your lovely comments - we have shared this feedback with the team. We would like to take this opportunity to wish your husband all the best with any ongoing care or treatment.
-
Review titled Day Surgery Unit
Rated 5 stars out of 5
by Kathryn - Posted on 09 November 2024
I'd like to thank all the staff at the Day Surgery Unit for their kindness, patience and empathy. The time and care they each took to explain, reassure and support my anxious son throughout his stay made a really big difference and was very much appreciated. Thank you. The Day Surgery Unit was self-contained, quiet, calm and welcoming and made for a really positive experience.
Visited General Surgery on November 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when your son cam for surgery at our Day Surgery Unit. We are really pleased to read that staff were kind and caring and took the time to reassure and support your son through his admission. We are pleased to read that the environment felt calm which helped facilitate a positive experience. Thank you again for your lovely comments - we have shared this feedback with the team. We would like to take this opportunity to wish your son all the best with any ongoing care or treatment.
-
Review titled Great service
Rated 5 stars out of 5
by Linda Lowe - Posted on 22 November 2024
Staff were so helpful, so friendly and so skilled . They were obviously having such a busy day but from receptionist to consultant everyone was calm and polite Well done and thank you
Visited Accident and emergency services on November 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended the Northern General Hospital. We are really pleased to read that staff were friendly and polite despite the operational pressures we were experiencing. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
-
Review titled Unacceptable wait
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2024
I was admitted with a blood pressure of 190 plus stroke level in A E and back pain. I sat waiting through a shift of staff workers , ino the following shift for over 10 hours. This is not any criticism of the Dr's . Waiting to see a Dr sat for all those hours is just not acceptable, then having to go on to extra time for the treatment. I have never heard of a hospital with this amout of wait , I overheard a conversation where someone had waited 13 hours.
Visited Accident and emergency services on October 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read that you experienced an extremely long wait to receive care in A&E. We have been experiencing very busy service in our A&E department recently, which does lead to operational pressures and some long waits to be seen and treated. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see- sometimes although the waiting room may appear less busy, there are high numbers of patients in other areas within ED being seen and treated. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. If you are experiencing an immediate medical issue which is not an emergency, you can call 111 for advice on the most appropriate service to access. If you would like us to investigate this matter and provide you with more information specific to your situation, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
-
Review titled Great staff but ridiculous waiting times
Rated 1 star out of 5
by Georgi - Posted on 02 October 2024
A couple of weeks ago I was here with my grandad, we arrived at A&E at 9:15pm and me and my Nan left my grandad getting admitted into hospital at 6:30am after waiting all night to see a doctor due to lack of oxygen and an infection they didn’t rush to help him, I get hospitals are busy and there are emergencies but for a 95 year old man with heart problems and 87 year old woman who has Alzheimers to wait that long is ridiculous. A few days later he passed away not down to the staff but maybe if they caught the infection quicker they may have been able to save him. Fast forward to today I am here again but with my Nan. We waited over 2 and a half hours for an ambulance then had to wait 1 hour 45 minutes just to get into A&E to register her in. Once we arrived inside A&E we waited 2 hours before a nurse came to see us. We got told my nan needed an X-Ray and we needed to wait to see the doctor. At around 1:30am (still waiting for X-Ray but been moved to another ward) we asked about the X-Ray to be told they haven’t booked her in for one, even though the two paramedics and 3 nurses told us she needed one. Fast forward to 6am and still waiting to be seen by a doctor, we’ve been told waiting hours for the doctor is over 9 hours and still continuing to become a longer wait. We didn’t come in with a true emergency, but for my nan to be able to walk this morning to now not even be able to stand up is an emergency to me as normal she can walk and move by herself. The staff have been absolutely incredible and so caring, kind and apologetic for the wait but how is this even allowed in a hospital the maximum time you should be waiting in is 4 hours but now it’s 5+ hours waiting to be seen. Like I say I get hospital are busy as we’ve been told there over 100 patients just in A&E and I know emergencies take priority but there’s more than 4 doctors working tonight and I’ve not seen 1 see anyone else in the ward I’m on. I will give thanks and praise to all the hardworking staff and to anyone who works in NHS as I know from personal experience how busy and horrible it can be to work within this organisation. So thank you staff for being outstanding. But NHS sort yourself out.
Visited Accident and emergency services on October 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read that you had a poor experience of care, including waiting a long time to receive care. We are also sorry to read that your grandad passed away, sending our deepest condolences for your loss. As you have noted within your feedback, we have been experiencing very busy service in our A&E department recently, with some of the highest number of attendances we have ever seen, which does lead to operational pressures and some very long waits to be seen and treated. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see- sometimes although the waiting room may appear less busy, there are high numbers of patients in other areas within ED being seen and treated. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. If you are experiencing an immediate medical issue which is not an emergency, you can call 111 for advice on the most appropriate service to access. If you would like us to investigate this matter and provide you with more information specific to your situation, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you. Once again we are sorry to read about your experience of long waits.
-
Review titled Extremely Poor reception area
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
Friday afternoon. There were queues outside of the A & E doorway. People on crutches, walking sticks etc having to stand outside for 40 minutes . No wheel chairs available. Fortunately it wasn’t raining. How much would it cost to put a row of bench seats for people; very little could mpsted to some of the money wasted. At least if you can’t sort out the queues have the courtesy to make patients comfortable. No private company would ever treat its customers that way. Disgraceful and disrespectful to customers.
Visited Accident and emergency services on October 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read that you had a poor experience of care, including waiting a long time outside of the building due to high volumes of patients in the department. We appreciate that this was a very uncomfortable wait and we are very sorry that this was the position we were in when you attended. We have passed on your feedback to the A&E department to consider options for supporting waiting as comfortably as possible outside the building if/when this is needed due to extremely high demand on the service. We have been experiencing very busy service in our A&E department recently, which does lead to operational pressures and some long waits to be seen and treated. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There is some seating available outside of A&E but with recent capacity issues these are insufficient and we empathise with this issue you have raised. The A&E team are liaising with Estates to look at potential options to guarantee safe additional outside benching which provide sufficient pavement space for wheelchair access. We are also actively working on how we can reduce the size of the queues to access the A&E department. You mentioned in your feedback that unfortunately there were patients on crutches waiting outside. We are looking at our streaming processes, to ensure that such patients with an injury would be streamed straight to our Minor Injuries Unit at the NGH (adjacent to A&E) so they don’t have to wait in the main queue and be able to sit down a lot sooner (inside). We hope that this information is helpful and provides assurance that we have taken this feedback seriously and are proactively looking at how we can improve this for patients waiting to access the department.
-
Review titled Hand operation Hand clinic
Rated 5 stars out of 5
by Steve Rastall - Posted on 06 September 2024
Amazing staff at Hand Centr, went in for trigger finger opperation and staff are amazing. Cannot fault the care and treatment. Surgery was faultles, Only one issue? I forgot to take them chocolate cake.
Visited General Surgery on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended for your operation. We are really pleased to read that you received high quality care and that staff were brilliant. Thank you again for your lovely comments - we have shared this feedback with the Hand Centre team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
-
Review titled Absolutely ridiculous treatment
Rated 1 star out of 5
by Georgi hayes - Posted on 09 September 2024
I get that it’s a hospital and it’s busy. But 7 hours waiting to be seen by a doctor and yet still waiting to be seen. Some staff really effective but others really rude and inconsiderate. Absolutely disgusting the waiting times when the hospital isn’t really busy.
Visited Accident and emergency services on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you for sharing your recent experience of accessing care at our hospitals. We are really sorry to read that you experienced a long wait to be seen. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see- sometimes although the waiting room may appear less busy, there are high numbers of patients in other areas within ED being seen and treated. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. If you are experiencing an immediate medical issue which is not an emergency, you can call 111 for advice on the most appropriate service to access. If you would like us to investigate this matter and provide you with more information specific to your situation, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust