Northgate Hospital, Gt Yarmouth
Northgate Street, Great Yarmouth, Norfolk, NR30 1BUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Friendly, professional staff but questionable processes
Rated 3 stars out of 5
by Kyle M. - Posted on 05 March 2025
I had a great experience with staff, but the patients were amazing to be with. Pool table is great, food offered is exceptional, but you don't get told what staff put on your record or detail about you. I felt I was discharged at the wrong time where my mental health, learning disability and eating disorder weren't taken into account. They also could've done better to find me accommodation and cover food expenses. Some staff overstepped their boundaries, citing safeguarding rules but really just weren't experienced enough to know the exact rules. Consultants aren't the greatest when it comes to explaining your diagnosis or allowing you to challenge it. There are some misdiagnosed people there. A number of staff were delightful to be around and will be missed, but all the patients were absolutely brilliant and were very pleasant to be around. Some people will get better in this ward, but some conditions aren't treated as they should be and those people don't recover, because of how they are treated and the treatment offered for them. Rooms are good, some engaging staff, TVs around to pass the time, courtyards could use being open more often, activities were good and helped get people engaged. Some people recovered better because of the patients help, not the medication or staff support as certain people were looked down upon. Would love to go back there, but this place isn't perfect for everyone. Needed more time before discharge and better plans put in place, but pressure on beds is high.
Visited Mental Health - Adults of all ages on March 2025
Review titled Northgate Hospital, Gt Yarmouth
Replied on 11 March 2025
Dear Kyle -Thank you for taking the time to share your experience with us as we welcome all feedback for learning and improvement. We are really happy to hear about your positive experience of our services and have registered this within our compliments process. However, if you have any concerns which you would like to discuss in more detail, please don't hesitate to contact the customer service team via email/telephone at at customer.service@nsft.nhs.uk or by phone on 01603 421486. We look forward to hearing from you. Kind regards Customer Service Team
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Review titled Absolutely disgusting service
Rated 1 star out of 5
by Callum J - Posted on 14 December 2023
I left my appointment with the Northgate Hospital feeling more depressed than I was before. The psychiatrist hadn't even read my notes before I attended the appointment and she therefore was clueless as to why i was there. Just such a bad service, left feeling so angry and helpless.
Visited Mental Health - Child and Adolescent on November 2023
Northgate Hospital, Gt Yarmouth has not yet replied.
Information supplied by Norfolk and Suffolk NHS Foundation Trust