Northumbria Healthcare NHS Foundation Trust
Unit 7/8, Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne, Tyne and Wear, NE27 0QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Northumbria Healthcare NHS Foundation Trust.
Reviews
-
Review titled NHS should be ashamed
by Lorraine - Posted on 14 May 2024
Following 24 hours in emergency care my husband has barely been seen. I appreciate how busy they are but someone needs to get up there and see what’s going on. There are barely any drs around as they’re dealing with constant emergencies so therefore can’t get to the wards. The whole place was inundated yesterday and the consultant came into waiting area telling everyone how bad it was and how long they’d be waiting and to go home if not urgent. Why are people with fractures & limb injuries going there in the first place I thought it was emergency care for more serious illness. It can’t go on like this. My husband eventually got a bed and he was one of the lucky ones, the corridors were overfull of people lying on trolleys for hours & hours.As I write this my husband has been in 39 hours and still no treatment and not a poor dr to be found. I despair for the future
Visited Don't know on May 2024
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 14 May 2024
Dear Lorraine, We are sorry to read your review; this is not the experience we would expect or want for our patients. Although our Team does not have an investigatory role, we can advise on your husband’s options for his care to be appropriately looked into if he (or you, with his consent) get in touch with our team by emailing: Patient.Experience@northumbria-healthcare.nhs.uk. In this email, we would need your husband’s full name, date of birth and date of attendance to the emergency department. Our best wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust