Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic bedside manner
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
My mum was taken to Cramlington A and E for breathing problems. The doctor who saw her was amazing. He was patient, kind and thorough when dealing with mum who has early stage dementia and limited understanding at the best of times. All other staff were brilliant too but this doctor stood out in his whole approach.
Visited Accident and emergency services on July 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 15 July 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience of our A&E Department at Cramlington Hospital. It has been a pleasure to read that the doctor was patient, kind and thorough with your mum and all of the staff were brilliant. We will share your kind comments with our A&E team. Best Wishes, The Experience Team
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Review titled Ward 15
Rated 5 stars out of 5
by Angela joyce - Posted on 24 July 2024
Recently spent 2 days on ward 15 for removal of gallbladder, I can not compliment all the staff on this ward enough, all were friendly, helpful and nothing was too much. I was looked after completely even though at times you could tell they were short on staff.
Visited Emergency Abdominal Surgery on July 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 25 July 2024
Dear Angela, Firstly, thank you for taking the time to leave a review. We are so glad to read that you found the staff at Ward 15 friendly and helpful, and that you were completely looked after. We will share your lovely feedback with the team. Kind regards, The Experience Team
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Review titled Ridiculously long wait times in a&e
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2024
I arrived by ambulance around 10pm due to chest pains, nausea and pins and needles. Took over 9 hours to be discharged and many others were there the same time. Staff were friendly but i had no communication about what was happening. Had an ecg after about an hour then placed in waiting room with no idea what was happening. Got called 2 hours later for blood pressure check and was told to wait 2 hrs for next one. After nearly 3 hours I was called for pressure check again. I had to ask what was happening as I'd been sat for 6 hours. Told I'd have to wait for doctor then a blood test. Not sure why the blood test want organised earlier so it would have been ready for doctor. After crying due to discomfort I already had then the discomfort of sitting for 6 hours the lovely nurse did my blood test then. I then had another 3 hour wait for the doctor. Given the reason I came in I'd have thought and ecg and blood test would've been priority. It's a busy hospital I get that but it's always 8-10hr wait in a&e. They either need to invest in a&e or shut it as its unacceptable for patients to sit in the waiting room for that long. Wansbeck is much better and quicker but only deal with minor issues so this is the only place we can go.
Visited Accident and emergency services on June 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 10 July 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience of the A&E Department at NSECH. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to us at Patient.Experience@northumbria-healthcare.nhs.uk: Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Won’t be returning
Rated 2 stars out of 5
by Nicole Collington - Posted on 13 June 2024
My 1yr old had an accident and we attended Rake Lane who then advised we took her straight to Cramlington as she needed an X-Ray. We were triaged fairly quickly and seen by a lovely Dr within an hour who agreed she needed an X-Ray and sent us to wait for one. Following the X-Ray we were called for by a different dr, who didn’t clarify whether the x-ray showed anything, just that they think it was a pulled elbow, had a feel and had my daughter in tears and told us to go home and return in 2 days if she wasn’t moving it. There was no attempt at manipulating the elbow back into place, she was sent home in agony. We returned the following day, she wasn’t able to use her arm and even putting her into the car seat was causing her pain. Again, triaged quickly, a bit of a wait to see a dr but it was extremely busy. Once again, she was a seen by a lovely dr who agreed she shouldn’t have been sent away, she consulted specialist bone dr’s for the day before’s X-Ray who stated they weren’t clear enough to see what was going on - implying the dr who discharged her the previous night had just guessed small was fine and sent us away. She had a repeat X-Ray, an attempt at manipulating it back into place but it failed. She was referred to the fracture clinic, who saw her the following day but said nothing other than, she’s fine, we’ll see her in clinic in a week. She couldn’t lift her arm, couldn’t sleep without waking up screaming when she rolled over, and all we got was a sling and pushed away. Later that evening she slipped and put her arm down, within 5 minutes she could use it again which tells me she popped it back into place herself. Not only have NSECH missed this, they also fobbed her off several times with a “virus” when it turned out on our third visit to be pneumonia which required an overnight stay and some pretty useless follow ups. Some staff we have come across are lovely, they listen, dig a little deeper to see what’s going on but others just couldn’t care less. Unless circumstances leave us with no choice we won’t be returning to NSECH for any treatment/appointments or emergency’s.
Visited Paediatrics services on June 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 14 June 2024
Dear Nicole, Firstly, thank you for taking the time to leave a review. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below: Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Clair Scott - Posted on 08 June 2024
My partner came to A& E on 4th June 2024 with hernia problems. The service from all concerned was excellent. Well done to you all.
Visited Accident and emergency services on June 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 10 June 2024
Dear Clair, Many thanks for taking the time to leave a review of our A&E Department. It has been a pleasure to read that the service was of an excellent standard during your partners time with us. We will be delighted to share your comments with the team involved. Many thanks, The Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
Whilst holidaying in Embleton our son became very ill and began struggling with his breathing. We were directed to Nsec and triaged amazingly quick, before we had even managed to finish triage the dr was calling us to be seen. He administered medication incredibly quick and personally found us a bed for the required duration of our stay for observations. In addition he personally came to check on us at bedside twice which is something we have never experienced before. The way the paediatric dr cared for our little boy and reassured us as parents in a scary time was unforgettable and unmatched for us and even rewarded our brave boy with a teddy.
Visited Paediatrics services on June 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 19 June 2024
Dear Reviewer, We are very pleased to hear that your little boy was treated quickly at the Northumbria Hospital. It sounds like you had a frightening time, but felt supported and well cared for, mum and dad included. We will pass your kind feedback on to the Team. We hope your son is doing well and likes his special holiday souvenir from the hospital! With our best wishes, The Experience Team
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Review titled Great treatment and attention to detail
Rated 5 stars out of 5
by Lynn - Posted on 28 May 2024
Arrived after being sent by paramedic I received fantastic care. The doctor I dealt with was so thorough and also brought his consultant in to explain things to me. Thank You so much for your time and attention to detail, even doing a CT scan to rule out blood clot. Home with antibiotics and pneumonia but grateful for the care I received from all staff concerned, especially to the junior doctor on my case.
Visited Accident and emergency services on May 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 29 May 2024
Dear Lynn, Thank you very much for your review of treatment at The Northumbria Specialist Emergency Care Hospital. It sounds like a worrying time for you, but it is good to hear that the staff who looked after you were thorough, informative and responsive. We will pass your feedback on to the Emergency Department. We hope that you are starting to feel better now that the issue has been identified and that you have started treatment. With best wishes for your recovery, The Experience Team
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Review titled Sub standard and bordering on negligent
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
Arrived at 10.30 straight into ambulatory care then straight through on expected emergency surgery ward. Had bloods done then was left till 13.00, had to go ask if I was needing surgery as I was becoming deydrated being nil by mouth as expecting surgery. A doctor came and said they needed to decide but required another person for physical examination. All the while, the bay next to me were watching netflix on speaker without headphones with their partner, giving running commentary on it,only pausing for snack breaks or chatting on their phone. Had expected nurses to maybe intervene, but they kept popping in to sit and chat (appeared to be friends.) 14.00 still no physical exam, asked for a nurse, they arrived at 14.30. Am on antibiotics for an internal infection with no improvement in 5 days and terminally ill.Rather take my chances than re visit this absolutely disgraceful service again.
Visited Accident and emergency services on May 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 22 May 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below: Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
I brought my daughter into the paediatric A&E after 111 said she needed an emergency ambulance with an hour average wait, or I could take her in myself. The triage nurse was waiting for us as soon as we arrived at the paeds desk and she was seen immediately. We then only had to wait a maximum of 10 minutes before the doctor saw her and had given her treatment. Thankfully it was nothing serious but we did have to stay for several hours to see how she responded to the treatment and all of the staff were brilliant. Everything was explained to both of us and they did all they could to keep my daughter comfortable. It was also lovely to hear how enthusiastic and engaging the staff were with the much younger children in the other beds; they truly sounded like they enjoyed what they were doing and cared about the patients. No parent ever wants to have to take their child for emergency medical care but they truly are in the best hands on the unit at NSECH.
Visited Paediatrics services on April 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 15 April 2024
Dear Reviewer, We are sorry to read your daughter needed to attend our Paediatric Emergency department. We understand this can be traumatic for the parent(s) as well as the child, so we really appreciate you taking the time to write a lovely review. The care from the team looking after your daughter and making her comfortable throughout has been a pleasure to read. We will certainly pass on your review to the team. Best wishes, The Experience Team
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Many thanks to the wonderful ED and ward 7 team for the care of my Dad this week. He was treated very promptly despite ED being very busy and the care he received on the respiratory ward was wonderful, the staff were lovely and approachable. As a doctor who works in a different NHS trust it was comforting to know he was in good hands. Would definitely recommend NSECH for emergency treatment.
Visited Don't know on April 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 11 April 2024
Dear Reviewer, Thank you for taking the time to give us feedback about the care your father received by the Emergency Department and Ward 7 at Northumbria Specialist Emergency Care Hospital. It is great to hear that the care and treatment your father received was wonderful and that our staff were lovely and approachable. We will share your kind feedback with both teams. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust