Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Lorraine Brown and Ian Brown - Posted on 08 December 2022
Had to take my husband to a&e after he collapsed in Asda store and we were blown away at the fantastic service we received from everyone. Doctors,nurses, receptionist, volunteers they all went above and beyond and nothing was a problem. This is the second time I’ve left a glowing review for this hospital but had to say well done for being so fantastic especially after the hard work of covid. Well done all of you and you all deserve 10 stars.
Visited Accident and emergency services on December 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 January 2023
Dear Lorraine Brown and Ian Brown, So sorry to read about your recent incident in Asda, I am sure this must have been very frightening for you both. It is great to read that you both felt the service you received from the team at The Northumbria hospital was of such a high standard. Thank you enormously for writing a second review to share your thanks to all those who have cared for you. We will do all we can to ensure your kind words reach the team who provided such an excellent service to your husband in December. All the best to you both. Take care, The Experience Team
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Review titled Wonderful
Rated 5 stars out of 5
by Sharon Stoker - Posted on 31 January 2023
I cannot thank Ward 12 NSECH for their care and commitment to my dear relative who was admitted on the 23rd December then again on the 6th January, they were brilliant in every aspect, they treat her with such care and compassion, the staff work so hard yet always make time if you have a concern, this ward is run brilliantly, clearly a happy team, thank you Ward 12 you are wondeful
Visited Respiratory Medicine on December 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 20 February 2023
Dear Sharon, Sorry to hear that your relative was poorly over the festive period and in the New Year. Hopefully they are now on the mend? Thank you for sharing your experiences of your relatives care with us, it is great to read that every aspect of care was brilliant. We will pass your thanks onto the team on Ward 12 at The Northumbria hospital. Thanks again for sharing your feedback. All the best to you and your family. Take care, The Experience Team
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Review titled Very good experience in hospital
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I was admitted to Cramlington to undergo surgery for an abscess. The process from arriving to leaving was very quick, comfortable and the staff really stood out as people who care about their patients and profession.
Visited General Surgery on November 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 04 November 2022
Dear patient, Thank you for taking the time to reflect on the care you received with us during your recovery from hospital. It is real testiment to the staff who cared for you. I do hope your recovery is going well? It would be great if we could share your feedback directly with the staff involved in your care however the annonymous nature of your review makes this difficult. Please could you email us at patient.experience@nhct.nhs.uk with the details of the ward/department and we will make sure your review reaches the appropriate team. I will look out for your email. All the best, Heather Heather Gibson Patient Experience Team Manager
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Review titled Exemplary standards
Rated 5 stars out of 5
by Alan Bridgett - Posted on 08 November 2022
My dad was a patient until his final days on ward 9. The staff are beyond any doubt the most professional, loving and caring staff, not just to my father but to me too. The support I received, loving care we received is above and beyond. They are all the pride of the NHS. Thank you so much
Visited Don't know on November 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 08 November 2022
Dear Alan, I am sorry to hear of the passing of your Dad, you have our thoughts and deepest condolences. Thank you for taking the time, during such a time of great loss for you and your family, to recognise the staff who cared for your father and provided him and yourself with such holistic care when you both needed it most. I will ensure your review reaches the team involved in caring for your father. I am sure they will be deeply moved by your thoughtful words. Best wishes to you and your family at this time. Kind regards, Heather Heather Gibson Patient Experience Team Manager
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Review titled Excellence
Rated 5 stars out of 5
by Stephen Downie - Posted on 22 October 2022
After arriving early morning with extreme chest pain I was speedily assessed by a+e doctors. Thoughts of concern of heart attack symptoms were soon alleviated though source of issue required a number of tests before issue spotted. As a result I was transferred to ambulatory care in the hope an operation could be undertaken. As it happened I need five day hospital care before discharge. During that time my treatment was excellent. All disciplines from cleaners, porters, healthcare assistants, nurse apprentice, nurse students, doctors, anaesthesiologist, surgeons were exemplary in their patient care. I feel that those on a+e and ward15 are the finest examples of what the nhs via their trust brings to our region. They are to my mind a precious resource, dedicated to those whom they serve even when working under immense pressure. Kind, courteous, knowledgeable individuals willing to give of their time, considerate in their actions and responsive to my questions. Both day and night shift staff were wonderful. It is my hope that Trust Managers read this review and don’t just forward the content but actually visit and acknowledge such wonderful dedication. I am in debt to their resolution of my issue….surgery team were amazing during a particularly pressing time and I’m in awe at their coolness. Would I recommend this hospital…of course I would for they were individually wonderful and collectively the best I could have hope to meet. My eternal thanks.
Visited Accident and emergency services on October 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 24 October 2022
Dear Stephen, I am sorry to hear that you have been unwell with chest pain and needed to be admitted into hospital with us. I do hope you are now recovering well? Thank you for taking the time, during your recovery, to thank the teams involved in your care. I will make sure the multi-disciplinary staff within A&E, Ambulatory Care and Ward 15 are all able to read your review and reflect upon the exemplary care they gave you when you needed it most. I have no doubt your kind words will be gratefully received by everyone. They should feel very proud. All the best with your recovery, I hope it is speedy for you. Take care, Paul Paul Drummond Patient Experience Team Manager
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Review titled Outstanding Staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 October 2022
My Mam went to ward 3 after coming in with a kidney infection and delirium. She could’ve quite easily have wandered off and hurt herself but the staff were on top of it quickly and set up a 24/7 watch on her. They allowed me to come in and spend more than the hour visiting time. Although I know this was also to relieve pressure on the staff (who should be paid much more!) it was incredibly reassuring for me. Everyone I spoke to seemed aware of my mam and we’re able to give me updates, no matter what grade of staff they were. They looked after my mam perfectly and she is on the mend much quicker than I, or even they, I suspect they expected. I have previously had quite a negative experience with my mam’s care at this hospital and they restored my faith and did wonders for the hospital’s reputation in my eyes. This should absolutely be taken on board by higher management and rewarded in some way. I’d express my gratitude myself but my mam is so well she’s already been transferred to rake lane to recover. Also would like to express my gratitude to the amazing paramedics and A&E staff. Positive experience end to end. Anyone involved in the care of Therese. Thank you so much.
Visited Acute Internal Medicine on October 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 17 October 2022
Dear reviewer, Firstly, I hope your mum continues to go from strength to strength with her recovery. Thank you for taking to time out of your day to recognise the care and attention your mother received whilst with us on ward 3 at The Northumbria hospital. It is lovely to see so many members of staff mentioned in your review. I know this will mean a lot to everyone. I will make sure your kind words reach the team who were involved in looking after your mum. All the best to you and your family. Take care, Heather Heather Gibson Patient Experience Manager
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Review titled Outstanding midwife
Rated 5 stars out of 5
by Dale - Posted on 13 October 2022
We came to Cramlington to have our 2nd child. We tried for my partner to have a induction into labour in which we were explained everything in detail about her circumstances. Throughout our stay we had 3 different midwives who were all really nice, understanding and it was clear they loved their jobs. The lady who looked after us for our second day was a credit to the NHS. They are lucky to have her working for them. The passion for the job, how friendly of a person and how approachable she was really supported my partner. We have left a thank you card at the birthing centre ward where she works. I would also like for her supervision/manager to be informed as she deserves all the credit possible. We have been to this hospital for our first child where the care was good, however this time in particular we both have a much positive opinion on the place due to this midwife’s attitude and how lucky we feel to have had her. If her details are needing to be passed on, I am more than happy to provide her name (I know not to post on here)
Visited Maternity services on October 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 13 October 2022
Dear Dale, Thank you so much for posting this lovely review, we wish you and your family every happiness whilst you welcome your second child into your family. Such a special time! It is a credit to the staff involved in the birth of your baby that you felt it necessary to write such a glowing and thoughtful review about their care. It would be a pleasure to pass your comments onto the staff involved in your experience at The Northumbria Hospital. Please do email us privately to patient.experience@nhct.nhs.uk with the names you mention and we will ensure it reaches everyone. I will look out for your email. Many congratulations, Heather Heather Gibson Patient Experience Team Manager
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Review titled Absolutely outstanding
Rated 5 stars out of 5
by Holiday broken wrist - Posted on 04 November 2022
I was treated at the ambulatory care unit after breaking my wrist and being initially treated at Wandsbeck. All I can say is the care and treatment I received was second to none. The nursing staff and hca’s were amazing. The anaesthetists explained everything that was happening, I had a nerve block and would absolutely recommend it. The team in the plaster room who tried so hard so I wouldn’t have to go to surgery, sadly my wrist won that battle and off to theatre I went. The surgical team were fantastic, explaining what they were doing throughout. I hope this review reaches them, because they were all just incredibl. Thank you so very much.
Visited Trauma services on October 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 07 November 2022
Dear Patient, Thank you for positing a second review! It is great that you have reviewed both parts of your care with us and that your experience in Ambulatory Care at The Northumbria hospital was just as professional and successful as your care at Urgent care Wansbeck. Rest assured, again, as with your Wansbeck review, I will ensure your comments are shared with the team within Ambulatory care – I know this will mean a lot to all those involved in looking after you. Thank you for recognising so many different members of staff who were with you on your journey. All the best with your recovery. Take care, Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust