Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Waiting list city hospital
Rated 1 star out of 5
by Plumber - Posted on 20 July 2024
I saw vascular department a few weeks ago as I have servere pain when walking and for more than 5 mins I cant feel my toes and pain in calfs I was told I have narrowing of the Arteries in my left leg I was told a 9 month waiting list My problem has got worse but despite me emailing pals who acted on my behalf I'm still waiting Vascular have not replied to pals despite several emails Why can't they refer me to another hospital for treatment I'm surposed to keep fit after my heart attack that's a laugh I cant even walk
Visited Vascular surgery on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Patient, Thank you for sharing this feedback and your personal experience of our hospitals. I’m sorry to hear that you are experiencing these symptoms and I’m pleased to hear that you were able to obtain support from my colleagues in the Pals service. I would urge you to get back in contact with pals again as they have your details and it is important that we get this followed up for you as soon as we can. Whilst we await you to contact us, I will forward this review to Pals to make them aware of it, however they are unable to progress this further without obtaining more information from you directly. Kind regards, Kelly – Patient experience officer.
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Review titled Parking is a nightmare!
Rated 1 star out of 5
by Bob - Posted on 16 July 2024
Your hospital has massive failings on its parking facilities, only a quick search online proves this. I came 30 mins early, but just couldn't find a parking space anywhere, constantly driving around looking for a space. I came as patient looking for help, instead I just went home, so frustrated and stressed having not seen anyone about my illness and ended up missing my appointment. Your hospital shouldn't offer its services, if patients face such obstacles and restrictions, such as parking their car! I feel very angry and disappointed, because when visiting the QMC, I've never had any such parking problems that your hospital seems to have.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Patient, Thank you for sharing your recent experience of our City hospital parking facilities, we are sorry to hear that you felt you had to miss your appointment with us due to a lack of parking. City Campus is a much smaller site to QMC and the space to offer parking facilities is therefore limited. We understand that this can be frustrating, however we have many parking attendants on site whom are available to help you. We also encourage the use of the Medlink service than runs every 12 mins from Wilkinson street. We are taking patient feedback on board such as this, in order to review the parking facilities that we are able to provide to our patients I will forward your concerns to the parking facilities management team to make them aware of your comments however if you would like a more personalised response please contact us via the email address Pals@nuh.nhs.uk and we will facilitate this. Kind regards, Kelly – Patient experience officer.
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Review titled Kind and caring experience
Rated 5 stars out of 5
by Kathy Donnelly - Posted on 23 July 2024
I found the everyone at the hospital to be kind, cheerful and caring. I was in the cardiac short stay unit for an ablation on the 4th July. I could not have asked for better care. On the 16th July I was re-admitted to Papplewick Ward after being seen in the cardiac short stay unit. The assessment team were brilliant. Everything was clearly explained to me and doctors, nurses, catering staff, carers and porters were all cheerful and caring during a worrying time. Thank you to all concerned.
Visited Cardiology on July 2024
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Found slumped across bed starved of oxygen!
Rated 1 star out of 5
by Tony Sandland - Posted on 23 July 2024
My Daughter found mother slumped across hospital bed Inadequate monitoring ( Every five hours) of patient removed from oxygen supply known to be in trouble after just one hour deprivation with oxygen levels of just 74 ( Reading photographed) Seems this could be an unpublicised hospital bed release scheme - disconnect patients..... and leave them.... until levels reach zero in a specialist respiration ward.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Tony, Thank you for sharing you wife’s recent experience of our hospitals. We are sorry to hear of your concerns, please be assured that your feedback has been shared with the management in the department. Kind Regards, Nottingham University Hospitals.
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Review titled Discharged Dead? or a Zombie!
Rated 2 stars out of 5
by Tony Sandland - Posted on 22 July 2024
Wife has been in Nottingham city hospital for approx four weeks with low oxygen levels. Repeated attempts to wean her of it result in dangerously low levels within an hour of being disconnected. Unless its been changed at the time of writing this review she is monitered every five hours i.e. Oxygen levels in the low 70's. Despite previous knowledge gained they repeatedly create these circumstances and hours of insufficient oxygen go unoticed by staff again and again and again.... treatment that could be interpreted as wilful neglect.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Tony, Thank you for sharing you wife’s recent experience of our hospitals. We are sorry to hear of your concerns, please be assured that your feedback has been shared with the management in the department. Kind Regards, Nottingham University Hospitals.
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Review titled My wife's experience and pals
Rated 1 star out of 5
by Tony Sandland - Posted on 23 July 2024
In the matter of dangerous ongoing care lapses to my wife pals are a convenient means to bring them to public and senior management attention , but their ability to enable changes appears - despite best efforts - very limited. Those responsible are shielded from the public by pals and consequently it's not surprising if they were to close ranks and carry on as usual.. no-one takes ownership of an issue. Reading the general 'standard' responses to adverse reviews e.g. We will pass your information to senior management - it's not obvious in the absence of any published feedback to make a judgement on their efforts. So as well as using pals as the initial means of communication, in the absence of feedback either through the website or directly, it is suggested that as much publicity be given as possible to an issue - Press - MP's etc - and details of issue be sent to/delivered directly to The Trust Ceo by registered post ( He does not publish his email address
Visited Don't know on July 2024
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Great experience overall
Rated 5 stars out of 5
by Madison - Posted on 22 June 2024
I'm currently 34 weeks and was admitted to triage at Nottingham City Hospital today with lessened baby movements. I'm not allowed to name the midwife who looked after me after reading the review policy, but I wanted to leave a review to say how kind and amazing she was, and I left feeling so much better about my situation. The support I received was outstanding, thorough and diligently explained. Not just one concern was resolved tonight, but multiple, and I am now able to enter the remaining weeks of pregnancy knowing that baby is strong and healthy and I am too! Thank you so very much. This review isn't entirely isolated to one person either, as I've found the service I've experienced throughout my pregnancy at the hands of the NHS has been outstanding, and I'm very grateful. Thank you to this midwife in particular and also to everyone who has given me the support I've needed over the course of my pregnancy.
Visited Maternity services on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 June 2024
Dear Madison, Thank you for sharing your patient experience of our hospitals, I’m sorry you were unable to name the midwife in your review however if you wish to pass this information on to us confidentially please email us at pals@nuh.nhs.uk with this information and we will happily share this with that member of staff. In the meantime I will share your review with the matron of maternity in the city hospitals so that it may be shared with the team. Best wishes, Kelly – patient experience officer
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Review titled lack of communication
Rated 4 stars out of 5
by sam - Posted on 06 July 2024
my mum was on barclay thoracic ward where she received brilliant care and she was happy until the doctors kept saying she could go home, we was ready for her coming home getting her bungalow ready for every time to be knocked back by nurses saying no shes not allowed out, eventually i went and got her and she discharged herself as they wanted to keep her a extra 2 weeks cos apparently she needed a new mattress for her bed which couldnt come for another 2 weeks, well i went and fetched her home after the doc said she was allowed and after alot of trouble the mattress was delivered that same day she came home, the discharge nurse was absolutely vile and needs sacking, she said dont build your hopes up to go home but i guess she didnt realise who she was talking too!! my mum is now home and happy leaving her bed for someone that needs it 😊
Visited Don't know on June 2024
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Took two days /many hours to receive patient feedback.
Rated 4 stars out of 5
by Tony Sandland - Posted on 21 June 2024
Visited wife yesterday in respiratory ward and requested an update on her diagnosis, treatment plan etc and was told to return to bedside and a nurse/doctor would advise. After waiting 75mins neither Nurse or Doctor appeared to give information. An auxiliary nurse did try to help when asked if progabalin controlled painkiller was being given to her we were told a 3 x her normal 'home' dosage had been given that morning... this raised concerns. Visited again today -Friday 21st June to try and obtain information as before and received the standard response - go to her room and we will inform Nurse/Doctor. Again waited 75 minutes before approaching desk again to remind them - 55 minutes later still no response until finally I informed them i wished to escalate the matter.... and was told they had no idea when Nurse or Doctor would be available. The nurse at this time was sitting behind the desk and simply informed me the Doctors room was behind me. Fortunately, it appears a Doctor became aware of the situation- stated that although he was unfamiliar with my wife's condition he would look at her file and update me within 15 minutes. This he did to my satisfaction. It is unfortunate writing a negative review is necessary as staff in this unit are generally very caring and it's a shame that this should be questioned when the issue could have been resolved within 2-3 minutes
Visited Don't know on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 June 2024
Dear Tony, Thank you for taking the time to leave us feedback on your wife’s care within our hospitals. We are sorry to hear that you struggled to get the answers you required when approaching the staff on the ward and I can honestly see how a lack of information can be both frustrating and worrying. I am pleased that you eventually were able to discuss the concerns you had with a doctor and any feedback like this from our patients always helps us to improve our services. It’s great to hear that you found the staff on the ward to be caring. If you would like to share more information with us regarding the name of the ward or any other compliments/ concerns confidentially please contact us via the email address pals@nuh.nhs.uk we can then work with you to ensure this feedback is heard. Kind regards, Kelly – Patient experience officer.
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Review titled Inadequate monitoring of acutely ill patients
Rated 3 stars out of 5
by Tony Sandland - Posted on 30 June 2024
On 29th June and prior, my partner was admitted to a yellow area ward at City Hospital suffering from widely fluctuating oxygen levels COPD, Heart and other issues. Early AM on 29th June my daughter received a desperate call from patient indicating severe breathing problems and that was unable to attract attention of a nurse. My daughter visited ward and found oxygen levels were 77% and that prior to her visit no staff had noticed the deteriorating condition. When brought to the attention of staff oxygen input was doubled ( Later reduced) I subsequently contacted a person dealing with complaints / concerns regarding levels of care who stated the records did not show incidences of low oxygen levels ( The reason for patient admission) but that she would visit the ward/patient and this she subsequently did. At approx 7pm same day again a call from patient was received indicating breathing issues and difficulty attracting nurse attention. On arrival at ward again found oxygen levels were too low, BP185/109 and pulse 146, and staff were questioned as too why patient was not more closely monitored. Was shown records indicating there were no previous indications that Oxygen had fallen below 87% despite the earlier proven 77% level. The nurse then doubled oxygen input. I Indicated I wished to make a formal complaint and asked for information regarding the procedure but no one volunteered to give the information. Following this request a Doctor appeared on scene and following investigation a Consultant was called who conducted further patient investigation and within 30 minutes had arranged for the patient to be transferred to an acute ward, arranged further medication and an Xray... positive action in stark contrast to ward manager and staff who appear to have time for constant 'chatting' but little time for patients some of whom wait up to 25 minutes for help in going to the toilet. I cannot thank that Doctor and Consultant enough. It is rather worrying that incidents such as that experienced appear to be 'omitted from the records' and points to a serious underlying issue affecting the well being of all patients
Visited Critical care on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 02 July 2024
Dear Tony, I was so sorry to read of your partner’s recent experience of our hospitals. Please could you contact us as soon as possible so that we can obtain more details from you and give you a call, if you would like to email me personally via the email address QMCPET@nuh.nhs.uk We can discuss this in more detail and ensure that this feedback is shared with the right people and subsequently learned from. Thank you for taking the time to share this experience with us I look forward to hearing from you. Kind regards Kelly – patient experience and engagement officer
Information supplied by Nottingham University Hospitals NHS Trust