Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - City Campus.
Reviews
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Review titled Excellent treatment from staff
Rated 5 stars out of 5
by Simon Whitehouse - Posted on 01 February 2025
I arrived at the City hospital on the 29th from A&E by Ambulance, to Morton Ward and then onto Southwell Ward with respiratory problems. I was made comfortable and felt reassured by being closely monitored and treated medically on a regular basis. The service and support given by staff had been superb during my time at City Campus, this including Cleaners, Catering Staff, Support Workers, Student Nurses, Nurses and Doctors alike. All very kind, courteous and professional. I feel the work that you do under the pressures and constrains, just amazing, you should all feel proud. Thankyou for your help when I needed it.
Visited Don't know on January 2025
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 13 February 2025
Dear Simon, Thank you for sharing your experience of our respiratory department.We are so pleased to hear that you found all staff you encountered to be superb! Please be assured that I will share this feedback with the departments you have mentioned now and ensure that your feedback is shared with the teams you have mentioned in your review. Kind regards, Kelly – patient experience and engagement officer.
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Review titled fantastic care practice 💯 10.
Rated 5 stars out of 5
by Angela Oakley - Posted on 15 January 2025
the staff all are amazing social care the understanding of people needs, they always make my day and make me feel comfortable too, Biggest thank you to all the staff and cleans and admin too all. On Lister one ward and all the staff in Nephrotomy exchange Manger team leadership and porter too.thankyou thank you for your Kindness and respect and support and help Mrs ao pink hair 💯🫶10
Visited Urology on January 2025
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 16 January 2025
Dear Angela, Thank you for sharing this feedback. It is great to hear that you found your care to be of such a high standard. I will send your comments over to the matron of the department now, for this patient experience to be shared with the teams and wards mentioned in your review. Best wishes, Kelly – patient experience officer. The patient experience and engagement team for Nottingham university hospitals.
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Review titled Brilliant
Rated 5 stars out of 5
by Debbie - Posted on 24 January 2025
I had an open abdominal myomectomy at City hospital and was on the Loxley ward to recover for 2 days. The staff are so kind and caring. I wish I could name them all, the list is so long. There was one lady who was agency who was the only one who was not very friendly, but she was efficient. All the rest went out of their way to be kind. There clearly are issues with short staffing, but the staff who are there are absolutely wonderful.
Visited Gynaecology on January 2025
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 07 February 2025
Dear Debbie, Thank you so very much for sharing this amazing feedback about your stay on Loxley ward at the city hospital. We will of course share these kind comments with the team now. May we take this opportunity to wish you a speedy recovery. Kind regards, Kelly - Patient experience and engagement officer
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Review titled Fantastic Urology Centr
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
I would like to express my deep gratitude to all the staff at NUH City Hospital Urology from the reception staff to the expert Nursing Practioners and staff nurse that treated my for a postate biopsy . I found them all so compassionate and loving and able to put me at my ease for what I thought would be painful and stressing procedure. it actually turned out to be not so bad . This was totally due to the excellent professionalism of all concerned. I would like to take this opportunity to thank them all for everything they have done for me and the public in general. You are absolutely first class ,a credit to the hospital and the NHS
Visited Urology on January 2025
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 07 February 2025
Dear Patient, Thankyou for your feedback we are pleased to hear that your procedure went well and that you felt the staff that you encountered were compassionate with your care. Stories like yours will provide reassurance to anyone else who may be facing a similar procedure such as this and is extremely valuable I will share these kind comments with the team now. Best wishes, Patient experience and engagement.
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Review titled Brilliantly Looked After
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
A huge thank you to the staff at STU C32 ENT Department for taking care of me when I had to return after my tonsillectomy. They were all amazing- they were so efficient, hard working, kind and helpful. I felt so well cared for.
Visited General Medicine on December 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 13 January 2025
Dear Patient Thank you for your feedback about your time on C32 STU. We are pleased to hear that you felt so well cared for and that you were 'brilliantly looked after'. Please be assured that we will share your comments with the ward sister and matron for ward STU C32 to ensure that this review is shared with the team, Kind regards Patient experience and engagement team - Nottingham university hospitals
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Review titled Amazing Staff Clinic 2
Rated 5 stars out of 5
by Heckles - Posted on 08 January 2025
Came in November of last year to see the Orthopaedic Surgeon and their colleague due an ongoing issue that I've had since Jan of 2021. Chose to go to City Hospital over my local as I've heard many great things about Notts City Hospital. The surgeon and their colleague went above and beyond what I expected kept me at ease with everything and explained things in a way that I'd understand. I highly recommed Notts City Hospital very much! Best place I've been to for my Orthopaedic issues.
Visited Orthopaedics on November 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 10 January 2025
Thank you for this wonderful feedback. It is so good to read how our staff went above and beyond to help you feel at ease and explained everything to you so that you were able to understand. We hope a post such as yours will be reassuring to anyone who may be coming to us for similar procedures in future. We will of course share your kind words with the orthopaedic team.
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Review titled Supportive but disruptive
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
Recently, I underwent a surgery at the Day Surgery Unit in Nottingham City Hospital. Overall, the service was very good, and I appreciate the doctors and nurses for their hard work and thorough communication before the surgery, making sure patients are well-informed. However, I was disappointed with the post-surgery care. Immediately after my surgery, my doctor left, and I had a few questions that came up. While they encouraged me to ask any questions beforehand, it would have been helpful to have a responsible person available afterwards to address any concerns. Though they provided contact numbers for emergencies, it would have been reassuring to have immediate support. Another issue was the noise in the post-surgery monitoring area. The duty nurses were speaking very loudly, creating a noisy environment, which was stressful after surgery. Patients in recovery need a calm, quiet place to rest, and I hope the hospital will consider improving this aspect in the future.
Visited Breast Surgery on October 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 11 November 2024
Dear Patient Thank you for taking the time to share your experience of our day surgery unit We are pleased to hear that you were so well cared for during this surgery and that you were encouraged to ask any questions that you had beforehand. We will share your feedback with the day surgery unit in order to make them aware of the noise levels post recovery and ensure that this is reflected upon. If you have any concerns or questions that you still wish to ask please do not hesitate to the contact the day surgery unit directly and they will be more than happy to answer them. May we take this opportunity to wish you a speedy recovery from your surgery. Kind regards Kelly - Patient experience officer.
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Review titled Follow up after surgery (2nd review)
Rated 3 stars out of 5
by Anonymous - Posted on 10 October 2024
After surgery you are discharged with a summary. See the surgon in 4 weeks time, that is in my case not reality. Got operated in August, follow up in November. November appointment cancelled, new letter arrives for a new appointment. Fine, I take a day off work (unpaid) and arrive at the Outpatient Clinic on time. I get informed appointment cancelled, no phone call, no letter or message about this. Now I get a new appointment for October,again day off no pay, but on Wednesday there is no clinic for my surgery, patients are seen on a Thursday. This is not Healthcare any longer, no individual customer care. Looking at the Trust Logo, "we put People First. It is our commitment that everything we do, no matter how large or small, should always contribute to improving health outcomes and experiences for our patients, our staff and our communities" I believe there seems to be a discrepancy what they think a patient defines as "individual care". I am sad and very disappointed to find myself in this situation. I feel sorry for all others you have no voice of their own to say something about their own experiences.
Visited Endocrine and thyroid surgery on October 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 15 October 2024
Dear patient, We are so sorry to hear of your recent experience and would like to work with you and the department that you are being seen under. As your feedback is anonymous we would really like you to get in touch with us directly using the email address nuhnt.pals@nhs.net so that we can work with you to solve this issue and learn from your experience. Best wishes, Kelly – Patient experience officer.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Jack - Posted on 12 December 2024
I dealt with the Spinal Assessment Unit in October this year. They got me in within hours of calling 111. I can't speak highly enough of the staff and the care I was given. Everybody I dealt with was eager to help and I honestly have had a great experience dealing with anyone to do with this department. Followed all advice and their diagnosis was spot on. I was called as a follow up today as promised, bang on time, and they went over the next steps with me. They are a credit to what they're doing and all while being undervalued and underpaid. Thank you so much
Visited Don't know on October 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 20 December 2024
Dear Patient Thank you for sharing your patient experience with us I’m so pleased to hear that on calling 111 you were able to be seen within hours and that your overall experience of the spinal assessment unit has been such a positive one. I will share your feedback with the department now and ensure that the team get to see this fantastic review Best wishes, Kelly – patient experience officer.
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Review titled Great ward
Rated 5 stars out of 5
by S Clark - Posted on 16 October 2024
My brother was on ward B47 and his care was excellent all staff were patient,kind and very friendly, thank you to everyone for first class treatment
Visited Rehabilitation on September 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 28 October 2024
Dear Patient, Thank you for taking the time to share this feedback. We are delighted to hear that your brother received excellent care in our hospital. We will pass on this feedback to the ward manager of B47 now in order for your kind comments to be shared with the team. Best wishes. Kelly – Patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust