Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - City Campus.
Reviews
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Review titled The best care imaginable
Rated 5 stars out of 5
by David Stacey - Posted on 15 August 2024
My wife had appointment at the ultrasound department on the 14th August but unfortunately tripped and fell in the corridor sustaining mouth injuries and lacerations to her arms..the staff from adjoining departments closed the corridor and continued to treat this as a potential emergency. The registrar and his senior colleagues were professionally aware of the risks involved to call for the assistance of emergency services and Truck 8914 arrived within 4 minutes and took immense care to treat my wife ..painstakingly peeling back and replacing lacerated skin to cover the wound to assist the healing process. Having transferred to The Queens A&E the care was equally diligent. My wife had blood tests a CT scan and treatment by the maxfac team together with a team including a theatre nurse who dressed her wounds .All of this care was orchestrated by a young doctor…sadly I cannot name other professionals involved but they were outstanding. At a time when it is popular to say that the NHS is broken and patients bemoan 6 hour waits…where on earth could you receive this amount of attention without a wait in line. My wife’s injuries were not life threatening but none the less traumatic and I feel reassured that the enthusiasm for the job displayed by every single member of personnel involved in our experience should give everyone cause to be grateful. Thanks…if it is possible please circulate this message to the ambulance service also your colleagues in adjoining departments and The Queens A&E I would be very grateful.
Visited Urology on August 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 19 August 2024
Dear patient, Thank you for your feedback we are really pleased that despite your wife’s injuries she is now recovering well. If you would like to share the names of the people who attended to your wife’s care please email us at NUHNT.QMCPET@nhs.net where we can obtain more details and share this feedback with them directly. In the meantime I will of course pass this comment over to the matron of A&E in order to share your experience with the staff who work there. Best wishes, Kelly – patient experience officer.
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Review titled Wonderful nursing staff
Rated 5 stars out of 5
by Claire Barker - Posted on 27 August 2024
My father who is being treated for cancer contracted COVID and was very poorly. The staff worked tirelessly, with kindness and treating him with such dignity, there was a point I thought he was not going to make it, and thanks to the wonderful staff he is coming home today. Words will never be enough to express my gratitude. Thank you just doesn’t seem enough xx
Visited Critical care on August 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 28 August 2024
Dear Claire Thank you for taking the the time to share your father’s patient experience with us. We are so pleased to hear that your father has recovered well and is being able to continue his recovery at home. Please contact us at NTNUH.PALS@nhs.net if you would like to share the details of the ward that your father was a patient on and we will of course pass on your compliments. Kind regards, Kelly- Patient experience officer.
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Review titled Waiting list city hospital
Rated 1 star out of 5
by Plumber - Posted on 20 July 2024
I saw vascular department a few weeks ago as I have servere pain when walking and for more than 5 mins I cant feel my toes and pain in calfs I was told I have narrowing of the Arteries in my left leg I was told a 9 month waiting list My problem has got worse but despite me emailing pals who acted on my behalf I'm still waiting Vascular have not replied to pals despite several emails Why can't they refer me to another hospital for treatment I'm surposed to keep fit after my heart attack that's a laugh I cant even walk
Visited Vascular surgery on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Patient, Thank you for sharing this feedback and your personal experience of our hospitals. I’m sorry to hear that you are experiencing these symptoms and I’m pleased to hear that you were able to obtain support from my colleagues in the Pals service. I would urge you to get back in contact with pals again as they have your details and it is important that we get this followed up for you as soon as we can. Whilst we await you to contact us, I will forward this review to Pals to make them aware of it, however they are unable to progress this further without obtaining more information from you directly. Kind regards, Kelly – Patient experience officer.
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Review titled Parking is a nightmare!
Rated 1 star out of 5
by Bob - Posted on 16 July 2024
Your hospital has massive failings on its parking facilities, only a quick search online proves this. I came 30 mins early, but just couldn't find a parking space anywhere, constantly driving around looking for a space. I came as patient looking for help, instead I just went home, so frustrated and stressed having not seen anyone about my illness and ended up missing my appointment. Your hospital shouldn't offer its services, if patients face such obstacles and restrictions, such as parking their car! I feel very angry and disappointed, because when visiting the QMC, I've never had any such parking problems that your hospital seems to have.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Patient, Thank you for sharing your recent experience of our City hospital parking facilities, we are sorry to hear that you felt you had to miss your appointment with us due to a lack of parking. City Campus is a much smaller site to QMC and the space to offer parking facilities is therefore limited. We understand that this can be frustrating, however we have many parking attendants on site whom are available to help you. We also encourage the use of the Medlink service than runs every 12 mins from Wilkinson street. We are taking patient feedback on board such as this, in order to review the parking facilities that we are able to provide to our patients I will forward your concerns to the parking facilities management team to make them aware of your comments however if you would like a more personalised response please contact us via the email address Pals@nuh.nhs.uk and we will facilitate this. Kind regards, Kelly – Patient experience officer.
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Review titled Kind and caring experience
Rated 5 stars out of 5
by Kathy Donnelly - Posted on 23 July 2024
I found the everyone at the hospital to be kind, cheerful and caring. I was in the cardiac short stay unit for an ablation on the 4th July. I could not have asked for better care. On the 16th July I was re-admitted to Papplewick Ward after being seen in the cardiac short stay unit. The assessment team were brilliant. Everything was clearly explained to me and doctors, nurses, catering staff, carers and porters were all cheerful and caring during a worrying time. Thank you to all concerned.
Visited Cardiology on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 July 2024
Dear Kathy, Thank you for sharing your patient experience of our hospitals. I am pleased to hear that the service met your expectations and that you could not have asked for better care. I will pass this feedback on to the matron and the ward manager of Papplewick Ward and the cardiac short stay unit so that they can share this with their teams. Kind regards, Kelly – Patient experience officer.
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Review titled Found slumped across bed starved of oxygen!
Rated 1 star out of 5
by Tony Sandland - Posted on 23 July 2024
My Daughter found mother slumped across hospital bed Inadequate monitoring ( Every five hours) of patient removed from oxygen supply known to be in trouble after just one hour deprivation with oxygen levels of just 74 ( Reading photographed) Seems this could be an unpublicised hospital bed release scheme - disconnect patients..... and leave them.... until levels reach zero in a specialist respiration ward.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Tony, Thank you for sharing you wife’s recent experience of our hospitals. We are sorry to hear of your concerns, please be assured that your feedback has been shared with the management in the department. Kind Regards, Nottingham University Hospitals.
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Review titled Discharged Dead? or a Zombie!
Rated 2 stars out of 5
by Tony Sandland - Posted on 22 July 2024
Wife has been in Nottingham city hospital for approx four weeks with low oxygen levels. Repeated attempts to wean her of it result in dangerously low levels within an hour of being disconnected. Unless its been changed at the time of writing this review she is monitered every five hours i.e. Oxygen levels in the low 70's. Despite previous knowledge gained they repeatedly create these circumstances and hours of insufficient oxygen go unoticed by staff again and again and again.... treatment that could be interpreted as wilful neglect.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 23 July 2024
Dear Tony, Thank you for sharing you wife’s recent experience of our hospitals. We are sorry to hear of your concerns, please be assured that your feedback has been shared with the management in the department. Kind Regards, Nottingham University Hospitals.
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Review titled My wife's experience and pals
Rated 1 star out of 5
by Tony Sandland - Posted on 23 July 2024
In the matter of dangerous ongoing care lapses to my wife pals are a convenient means to bring them to public and senior management attention , but their ability to enable changes appears - despite best efforts - very limited. Those responsible are shielded from the public by pals and consequently it's not surprising if they were to close ranks and carry on as usual.. no-one takes ownership of an issue. Reading the general 'standard' responses to adverse reviews e.g. We will pass your information to senior management - it's not obvious in the absence of any published feedback to make a judgement on their efforts. So as well as using pals as the initial means of communication, in the absence of feedback either through the website or directly, it is suggested that as much publicity be given as possible to an issue - Press - MP's etc - and details of issue be sent to/delivered directly to The Trust Ceo by registered post ( He does not publish his email address
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 July 2024
Dear Tony, Thank you for sharing your feedback we understand that you are in contact with someone from the speciality and that they are working with you to resolve your concerns. If you require any further support please contact them directly or via pals@nuh.nhs.uk. Kind regards, Nottingham University Hospitals
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Review titled Great experience overall
Rated 5 stars out of 5
by Madison - Posted on 22 June 2024
I'm currently 34 weeks and was admitted to triage at Nottingham City Hospital today with lessened baby movements. I'm not allowed to name the midwife who looked after me after reading the review policy, but I wanted to leave a review to say how kind and amazing she was, and I left feeling so much better about my situation. The support I received was outstanding, thorough and diligently explained. Not just one concern was resolved tonight, but multiple, and I am now able to enter the remaining weeks of pregnancy knowing that baby is strong and healthy and I am too! Thank you so very much. This review isn't entirely isolated to one person either, as I've found the service I've experienced throughout my pregnancy at the hands of the NHS has been outstanding, and I'm very grateful. Thank you to this midwife in particular and also to everyone who has given me the support I've needed over the course of my pregnancy.
Visited Maternity services on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 June 2024
Dear Madison, Thank you for sharing your patient experience of our hospitals, I’m sorry you were unable to name the midwife in your review however if you wish to pass this information on to us confidentially please email us at pals@nuh.nhs.uk with this information and we will happily share this with that member of staff. In the meantime I will share your review with the matron of maternity in the city hospitals so that it may be shared with the team. Best wishes, Kelly – patient experience officer
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Review titled lack of communication
Rated 4 stars out of 5
by sam - Posted on 06 July 2024
my mum was on barclay thoracic ward where she received brilliant care and she was happy until the doctors kept saying she could go home, we was ready for her coming home getting her bungalow ready for every time to be knocked back by nurses saying no shes not allowed out, eventually i went and got her and she discharged herself as they wanted to keep her a extra 2 weeks cos apparently she needed a new mattress for her bed which couldnt come for another 2 weeks, well i went and fetched her home after the doc said she was allowed and after alot of trouble the mattress was delivered that same day she came home, the discharge nurse was absolutely vile and needs sacking, she said dont build your hopes up to go home but i guess she didnt realise who she was talking too!! my mum is now home and happy leaving her bed for someone that needs it 😊
Visited Don't know on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 August 2024
Dear Sam, Thank you for sharing your experience of our hospitals regarding your mothers care at our hospitals. We are sorry to hear that the service failed to meet your expectations and will forward your concerns to the ward manager and matron of Barclay ward now in order for your concerns to be heard and shared with the teams involved in your mothers care. Kind regards, NUH – Patient experience team.
Information supplied by Nottingham University Hospitals NHS Trust