Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The support and care was amazing
Rated 5 stars out of 5
by Robyn - Posted on 04 January 2023
I was on Bonington and labour suite from the 30th December - 2nd January. Every 12 hours i had a new midwife i met consults and doctors and honeslty every single one was emotionally and physically- empathetic/ caring/ thoughtful and all did everything they could to make me my mum and partner comfortable along with explaining everything I needed to know and reasurred me my baby was okay. They're were incredible and each one is a very special person. Very greatful. Thankyou very much to each one of you! X
Visited Maternity services on December 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 05 January 2023
Thank you so much for your feedback. The ward and labour suite will be pleased to know that you were so well supported and cared for during your stay here with us. I will of course send your comments over to them now. May we take this opportunity to offer our Congratulations on your new arrival!
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Review titled Amazing staff
by Nottm2022 - Posted on 22 March 2023
My Dad passed away on the Gervis Pearson ward in Dec 2022, after being on the ward for approx. six weeks. Every single member of staff on the ward - day and night were just amazing (including catering staff and cleaners). The level of care they provided for my Dad and for the rest of the family was second to none. They call nurses angels for a reason (and healthcare assistants are the same breed). What was the worst time of our lives was made bearable by the care Dad was shown. It will never be forgotten. People are keen to tell their "nightmare" stories but we are less likely to tell/hear of the positives stories. Our NHS is amazing and the staff on the Gervis Pearson ward epitomise just why that is. Thank you.
Visited December 2022
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 27 March 2023
Hello, thank you for getting in touch and for sharing your experience. We are so sorry to hear of your loss. This story will give strength and reassurance to those who may be going through a similar experience to yourselves and means they know that their loved ones will be in safe hands. I will share your lovely comment with the matron and the staff on Gervis Pearson ward. May we also offer our deepest sympathies to you and your family at this difficult time. Kind regards Kelly Morley - Patient experience and engagement officer
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Review titled Follow up clinic appointments
by Emmfn56 - Posted on 02 November 2022
I have been seen at the Difficult Asthma clinic. I have twice had my 3 month review appointments cancelled. They have changed a lot of medications. I was last seen in July. I got an appointment for late December today and then had an email letter to say that appointment is cancelled and my next one will be in April 2023. No explanation. I need to have regular blood tests on this new medication. I have no idea how I go about getting them. I am absolutely gutted and angry that I have been treated this way. Not for the 1st time
Visited November 2022
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 November 2022
Hi there, Thank you so much for your comment. we take all feedback seriously and would love to know more and hopefully help with this further. Could you possibly get in touch with me via qmc.pet@nuh.nhs.uk so that I may get more details and look into this experience for you. I look forward to hearing from you.
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Review titled Great service
Rated 5 stars out of 5
by Rosemary Ross - Posted on 01 December 2022
Had an Endoscopy 30/11/22 at City hospital. The service was impressive. The nurses, doctors were efficient, professional and friendly. This is how a NHS department should be run. Well done to all the staff. Much appreciated.
Visited Diagnostic Endoscopy on November 2022
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Lynn Beck - Posted on 26 October 2022
I had an ultra sound scan and cystoscopy within 10 days of the referral from my surgery.Everyone was so welcoming, efficient and all had the human touch which is so important.Thanks to all who were involved!
Visited Urology on October 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 04 November 2022
Thank you Lynn for this great feedback, we are glad everything happened in a timely manner for you. We will pass your thanks and kind words to the urology team
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Review titled Thank you Great work
Rated 5 stars out of 5
by Russell Patchitt - Posted on 06 November 2022
Thank you to all the staff involved in looking after my Father, both QMC & City Hospital. In over 3 weeks on the Jenner ward, the Nurses & Doctors ,also the staff on the telephones were happy helpful & respectful to us all. We appreciate your hard work & making it happy time too. You did a great job in returning my Dad to great health, which we have not seen in years. please be proud of yourselves.
Visited Don't know on October 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 07 November 2022
Hello Russell Thank you so much for taking the time to leave such great feedback. We are so pleased to hear that your father was so well cared for and that he is now feeling much better. I will pass this comment on to the ward manager involved in your fathers care so that they can read his lovely comment and share with the team. Kelly Morley - Patient experience officer
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Review titled Discharged with no help
by plusxm76 - Posted on 23 September 2022
I received a letter today saying I have been discharged from the continence service because they say they have tried to phone me and have written to me and that I have not responded. They are saying they have rang me 4 times and that I have not answered - I don't go out! Also we have an answer machine and there is nothing left on there. No letter has been sent to me except for the one today. I don't think the service is particularly good. I am unsure of the position I am in now, I am exactly the same as when I first went to them. Cannot say that during the six months they have done anything for me, they just say 'more pelvic floor exercises'.
Visited September 2022
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Transition Team, Lawrence Ward (Maternity)
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2022
My baby daughter was born 5 weeks early and so we had a stay of 8 days on Lawrence Ward. As she was early, we were assigned to the Transition team to support us and our baby until she was strong enough to go home. Without them, we would've been completely lost. I wish that all babies and parents got the support of the Transition team in the first few days as it made such a difference to us.
Visited Maternity services on August 2022
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Good Hospital care
Rated 4 stars out of 5
by Carl - Posted on 28 August 2022
Care received couldn’t have been better but I do have one small criticism the food they serve to inpatients is absolutely diabolical you are supposed to get better in hospital not starve to death
Visited Lung cancer services on August 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 31 August 2022
Thank you for your feedback we are sorry to hear that the food was of poor quality during your stay please be assured we will pass these comments on to the catering managers. We are really glad to hear that you received great care during your stay.
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Review titled Impressed by the level of care my friend is receiving
by yankeebc98 - Posted on 16 August 2022
I visited Fraser Ward, City Hospital, and was impressed by the level of care provided by the nurses. I asked for a fruit bowl and was given one, refilled water straight away once asked and I left feeling like she was in a good space.
Visited August 2022
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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