Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
-
Review titled Superb treatment
Rated 5 stars out of 5
by Jane Wilford - Posted on 27 October 2023
I have recently had treatment in the Maxillofacial department,and cannot speak highly enough of the treatment I received in both general and dental departments. The staff were so caring and considerate,in what could have been quite traumatic
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Hello Jane Thank you for taking the time to leave us your feedback, I will pass this on to the Maxillofacial service manager in order for them to share this with the teams involved in your care. We are really pleased to hear that everything went so smoothly and hope you are recovering well. Kind regards Patient experience and engagement team
-
Review titled The kindness and compassion of the staff made a terrible time bearable
by erranddb46 - Posted on 22 September 2023
Our mother was found to have a very short time to live after a discovery in an operation showed that her intestines and bowel tissue had died due to blood clots. The kindness and compassion of the staff in E14 ward made a terrible time bearable. The nurses and health care workers gave us time and space to come to terms with the situation but were always on hand when needed. Even under the pressure of the industrial action they did not let their level of care drop. I would like to thank all of them for the kindness shown.
Visited September 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 September 2023
Hello and thank you for sharing this kind and valuable feedback. I will of course pass this comment on to the team on the ward and to the matron that oversees the department now. I am so sorry to learn of the loss of your mother and would like to send our sincere condolences to you and your family at this difficult time. Kind regards Kelly Morley - Patient experience officer
Provided by Care opinion
-
Review titled Poor communication after hospital discharge
by L-Smiley - Posted on 11 September 2023
I visited my GP because I was feeling exhausted and strange and they sent me straight to the hospital because of abnormal neurological signs. After tests and scans I was transferred to the Stroke Ward. The following day I was examined by a neurologist, because a stroke had been ruled out. They said I needed more tests, but they might take a week to organise, and if I chose I could go home to wait for them. So very soon afterwards I was told that I would be discharged that evening, regardless of how late it might be once the arrangements had been made. So I staggered off, with no advice on how to cope with my symptoms or what I could do for rehabilitation. It seemed that the Stroke Unit had washed their hands of me, and I was given no name or contact details for the neurology team I'd been passed on to. Now a week later I've heard nothing about any tests, or even if they are going to happen, and I have no way of enquiring.
Visited September 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 September 2023
Hello there, Thank you for getting in touch and providing us with your feedback. We are sorry to hear that this has been your experience and would like the opportunity to help you get the support and answers that you need. If you are able, please contact us at QMCPET@nuh.nhs.uk where the patient experience team will be able to take more details and pass this on to the correct department. Best wishes, Kelly
Provided by Care opinion
-
Review titled Exceptional friendly care
Rated 5 stars out of 5
by Philippa Godfrey - Posted on 05 September 2023
At all times I was treated with courtesy and respect. Cheerful friendly staff working in difficult circumstances.
Visited Accident and emergency services on September 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 06 September 2023
Thank you for your very kind feedback. Here at Nottingham University Hospitals our staff go above and beyond to ensure you feel safe and cared for when using our services and your comment is very much appreciated. If you would like me to share this with a specific department you can contact me at qmcpet@nuh.nhs.uk and give me the details and I will share this with them personally. Kind regards Kelly Morley – Patient experience officer
-
Review titled Awful experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 September 2023
Was told to attend by my doctor for serious right side pain of tummy and side (worse pain I’ve ever felt) waited 6 hours in A&E before any pain relief had 2 different ones didn’t work was then sent to emergency surgical ward … we’re I was sat for 5 hours with no pain relief waiting on a ultra sound .. had the ultra sound shown I had no gall bladder issues the dr said theirs definitely something wrong as my bloods shown somthing Was told I could stay in for further ct scan n pain management.. with in 20 mins of being told I could stay I had the ct scan and results was being sent home with no pain medication on agony with antibiotics for a allegedly bowel issue … which isn’t even on the left of my body and alto doesn’t show on a ct scan or bloods !! Disgusting service no communication through out just made to feel like nothings wrong n rushed out because not having enough beds . End result I’m still not n agony can barely move and very annoyed!!!!!
Visited Emergency Abdominal Surgery on August 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 06 September 2023
Thank you for your feedback. I’m sorry to hear that this has been your experience of our hospital. We would not want you to feel that way. I will pass this on to the matron of A&E now. However if you would like me to also share this with the ward that you were on please contact me at QMCPET@nuh.nhs.uk and I will ensure that this comment is shared so that they are made aware. You may also wish to contact our Pals Team at PALS@nuh.nhs.uk where they can deal with your concern directly. Best wishes, Kelly - patient experience officer.
-
Review titled Lack of communication
by Soreye - Posted on 10 August 2023
Came to Queen’s Medical Centre recently for a procedure on my eye in the EENT department. I arrived at the given time of 12.00p.m. to find around 8 or 10 other people had the same time for their appointments. We were taken in one at a time and I was eventually taken in at about 5.15 p.m. I was the last to be called. None of us had any idea why the order was chosen. It didn’t seem to be alphabetical and I was told it was the luck of the draw. Obviously my luck was out, as I was the last. I think there should have been more communication beforehand. I didn’t take drink or food or a newspaper or iPad and as I was on my own and was reticent to go down 4 floors to a cafe to buy anything in case my name was called. There must be a better system than to have older people waiting around for 5.1/2 hours. Surely it could have been split into several segments to ease the time wait. If this isn’t possible the people should be informed to bring refreshments and a book with them. The actual procedure was quick and efficient. Actually it took just 10 minutes after the long wait. Regards and many thanks to the staff. It’s the communication and organisation which could be improved.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 August 2023
Thank you for sharing your feedback with us. I’m sorry to hear that this has been your experience of our hospitals I understand that waiting times can be frustrating particularly when you are nervous about the procedure. Our staff have a list of patients and due to unforeseen circumstances some take longer than others and this does have an impact on the waiting list on the day. If you ever find yourself waiting with us again please ask a member of staff who can provide you with more information, food, drink and reading materials to enable your stay to be a more comfortable one. I will pass your comments on to the matron of Ophthalmology now so that he can look into your concerns further. Kind regards, Patient experience and engagement team at Nottingham university hospitals.
-
Review titled Long waits and then little sleep
by perseustg58 - Posted on 17 November 2023
It didn't start well, would have been a 4-hour wait for an ambulance. So my wife drove me to QMC (about 30 min drive), to check into A&E. Waited over 1.5 hours to see triage nurse. Then another 3 hours or so to see Doctor. The doctor said if I could've seen them within 4.5 hours I could've had a special injection, but now it was too late (6hrs). Directed to a trolley in a busy corridor where I spent the next 6 hours and put on a drip. Sent to C5, Intensive Care Stroke ward, around lunch time, tired and confused. I think I had BP, pulse and light flashed in my eyes and given some pills and water. Not sure how well this went as I was way too sleepy, confused and anxious about my condition. Slept for a short while and woken for more BP, pulse, eyes flashed and asked for my name, DOB and where I thought I was. Sandwich and drink for lunch, was difficult to eat/drink. By mid pm felt uncomfortable and sat on the side of the bed to alter my position - I was promptly told off for this. Later I asked nurse if I could go to the bathroom, I was OK to walk there unaided. Had an orange juice drink brought but semi reclined it was difficult to drink so I inclined the bed top end myself to make it more comfortable and easier to drink - got told off again. I would've preferred some assistance rather a telling off. Managed to eat a sandwich and enjoyed a milky coffee later. Plus more trips to the bathroom by myself, gave me a chance to stretch my legs - didn't get told off anymore. That night the ward was very noisy all night, various alarm noise and changing receptacle bins. The lighting was full on till very late. Wished I'd had a blindfold and ear plugs to help. Every 2 hours I'd be disturbed for BP and pulse checked and bright light flashed in both eyes - little sleep. Next day went much better, I still made my own way to the bathroom to clean teeth etc. The walking there and back was giving me the opportunity to exercise a little bit, but enjoyed visits from stroke support team to help me with my speech and another visit for physio checks on my ability with my legs, arms and hands. These visits gave me reassurances on my progress. I felt better that those visits felt like they'd gone quite well. Enjoyed my walks to the bathroom and included having a shower that day. Also sent for a CT scan. I was moved to a side room, because it was available and I was able to use the bathroom independently. Freeing my bed position in the ward for another patient. The side room was much better, less noise and its own light switch. Nurse was very helpful by saying my night checks would only be every 4 hours so I got a lot more sleep. Third day consultant said I would possibly be discharged, subject to MRI scan and carotid doppler flow tests being OK. After the scans I had to go back to main ward, as a patient with covid needed to be isolated in the room. After a delay (fire alarm in another area) delaying issue of meds from pharmacy, I was discharged at about 5 pm. Slept well. After this I've had follow up assessments at home. These I found most supportive giving me tests for physical ability, touch sensitivity, peripheral vision. Most usefully cognitive tests (which were fun). Also support regarding my swallowing reflex. This has been a worrying concern due to the choking, whilst taking my evening medication just before my stroke occurred. Overall the physio, speech and swallowing reflex support visits during and following my time in hospital were bright cases of care and reassurance of progress at a time when otherwise I would not know how I was progressing or what to expect. It would've been very helpful for my wife to ask a few questions regarding the safety of exercising to my usual level of ability and general recovery time scale from a stroke. After having a cardiac stent fitted some years ago I was able to attend a six week course of exercises under supervision to regain my physical fitness at the gym in the city hospital. I would find it very helpful if there was a similar course for recovery from stroke.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 November 2023
Dear Patient, Thank you for sharing your experience with us. As you will appreciate, there is always a high demand for emergency care which in itself can lead to delays in getting patients admitted to the right care team. Although stroke patients are admitted to the ward (C4 is the stroke admissions unit) and research shows improved outcomes for patients admitted to dedicated stroke units, patients are still at a high risk of deteriorating. In order to monitor our patients and detect early signs of deterioration it is essential for nurses to complete regular clinical observations involving the checking of blood pressures and pupil reactions (using a light source) as well as completing other tests such as scans. Early detection of signs of deterioration, or possible additional strokes, helps us to provide early interventions to minimise the effects of the deterioration. As a stroke admissions ward C4 accepts patients with varying abilities at all times of the day and night who require varying interventions and monitoring. We are sorry you felt unable to rest undisturbed. Following a stroke patients are at a high risk of falling and the staff try to minimise the chances of this by assisting patients to move / mobilise. Ongoing assessments are completed by nurses and physios to ensure the patients are safe to move independently (as part of our falls prevention strategy) while focussing on their rehabilitation. Every stroke patient is an individual and as such recovers differently which is why we refer patients to the multi-disciplinary teams in the community to provide patient specific treatment plans. As a stroke unit we are pleased to hear you were able to be discharged home after only a short stay in hospital to be followed up by the multi- disciplinary team in the community and that you are making progress. If you would like the opportunity to discuss this further please email qmcpet@nuh.nhs.uk and we would be happy to do so. Lead nurse/Medicine divisional manager - Nottingham university hospitals.
-
Review titled Exceptional professionalism and care at qmc clinic 2b
Rated 5 stars out of 5
by Michail K. - Posted on 29 August 2023
I recently had the opportunity to visit Queen medical hospital, specifically Clinic "b" at the second floor, and I must say that the experience was nothing short of exceptional. From the moment I arrived, it was evident that professionalism and patient care were top priorities for the staff. The doctor who attended to me was not only highly professional but also incredibly patient throughout the entire appointment. They took the time to thoroughly explain every aspect of using a CPAP (Continuous positive airway pressure) machine, ensuring that I fully understood its purpose and how to operate it effectively. Their ability to convey complex medical information in a clear and understandable manner was truly commendable. What set this visit apart was the doctor's dedication to providing detailed explanations. They patiently answered all of my questions and addressed any concerns I had, taking the time to ensure that I felt comfortable and well-informed about my treatment plan. Their expertise and genuine care were evident, instilling a sense of confidence and trust in their abilities. Furthermore, the overall atmosphere of the clinic was welcoming and organized. The staff members were attentive, polite, and approachable, creating a positive environment for patients. The clinic itself was clean and well-maintained further reflecting the hospital's commitment to providing high-quality care. In conclusion, I would like to express my heartfelt gratitude to the entire team at queen medical hospital, Clinic 2b Their professionalism, patience, and dedication to their patients' well-being were truly outstanding. I left the clinic feeling well-informed, supported, and confident in my treatment journey. I highly recommend queen medical hospital to anyone seeking top-notch medical care and commend them for their exceptional service. Thank you once again for your outstanding commitment to patient care.
Visited Don't know on August 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 01 September 2023
Hello and thank you so much for sharing such a positive review of your personal experience in Clinic 2 b, being a patient is often a daunting experience so it’s wonderful to hear that after your appointment, you left the clinic with a full understanding of your ongoing treatment and how to use this moving forward. I will now share this with the department managers and ensure that the whole team are made aware of this fantastic review. Kind regards, Kelly – patient experience officer
-
Review titled Really impressed
Rated 5 stars out of 5
by Lucy Gaden - Posted on 03 July 2023
I visited children’s outpatients with my two year old today and was so impressed. We were seen quickly by the nurse then the consultant, we were given plenty of time for a thorough assessment and to ask questions. We were sent for an ECG and blood tests and every member of staff we encountered was so wonderful with my two year old. Everything moved along very swiftly and I am very happy with the care we received. I work in the NHS myself and I know how much negativity there is so I felt compelled to share this positive experience. Thank you.
Visited Children's & Adolescent Services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for sharing feedback regarding the children’s outpatients department. I’m so pleased to hear that your experience of the service was such a positive one and that you and your child were so well supported. Feedback is so important to us so I will pass this compliment on to the matron of the department now in order for them to share this with their teams. Thank you again for your response. Best wishes, The Patient experience and engagement team at Nottingham university hospitals.
-
Review titled Great staff
Rated 5 stars out of 5
by Aaron - Posted on 03 July 2023
Never in 52 years have I been into accident and emergency, but today I did. The staff on each level of procedure were excellent in their manner and care, despite high workloads. I was treated with dignity and respect and made to feel comfortable. Thank you.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Hello Aaron, Thank you for taking the time to give our A&E department such a great review The feedback you have provided is very much appreciated and will be passed on to the matron of the Emergency department now so that it can be shared with her team. Kind regards Kelly Morley – Patient experience and engagement officer
Information supplied by Nottingham University Hospitals NHS Trust