Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled qmc Nottingham a&e - Check on your wait time.
Rated 2 stars out of 5
by Andy - Posted on 17 June 2024
I had a fall and hurt my chest and hand as breathing was very painful and difficult, I came to a&e. They took my details and asked me to sit and wait to be called. The screen in front of me wasn't working, so I didn't spot wait time ... but for an injury, it said 2 hours (which I spotted 3 hours in). I gave it another hour, then as my breathing had improved and swelling on hand not too bad, I asked reception to take me off the list as I was going home. Only to be told that I wasn't on the list!... With me registering I was worried about my breathing, this could have been worse. It was fairly busy, so I didn't want to hassle about my wait time ... turns out I should! I was very disappointed and I could have been waiting for hours.
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 June 2024
Dear Patient We are sorry to hear of your recent experience within our ED dept This is not the service we would want you to experience and we would like the opportunity to look into this further Please contact me via my colleagues in pals on the email address pals@nuh.nhs.uk and mark it for my attention so that we can take more details from you in a confidential manner. Kind regards, Kelly Morley – Patient experience officer
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Review titled Great care
Rated 5 stars out of 5
by william gordon - Posted on 20 June 2024
Once again I had to attend ward C25 for nasal surgery. The care from everyone from the porters, ward staff, anaesthetists, surgeons, theatre staff and recovery room staff was superb. The sister in the recovery room deserves an extra mention as the care, empathy and efficiency given was exemplary. Thank you very much to everyone.
Visited Ear, Nose & Throat on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 June 2024
Dear William, Many thanks for taking the time to share this wonderful feedback with us, I am so pleased to hear that you were happy with the service you received and that this exceeded your expectations I will pass your compliment on to the matron of C25 now so that it can be shared with the team. Kind regards, Kelly - patient experience officer.
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Review titled Incredibly patient staff
Rated 4 stars out of 5
by Kirstie Coolin - Posted on 06 June 2024
I want to thank the team in Ward b3, Bay 3 for their care I experienced in June. There was a particularly unwell lady who they were so patient and kind with, and showed what absolute dedicated professionals they are. Everyone I met there from Nurses, doctors, Healthcare Support Workers, and so on were so helpful and kind in such a challenging environment.
Visited Neurology on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 June 2024
Thank you for sharing your review of our services it was so kind of you to share this experience. I will send this to the matron of B3 and the ward manager so that it can be shared with the team on the ward. Best wishes, Kelly – Patient experience officer
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Review titled A positive experience
Rated 5 stars out of 5
by Chloe Crump - Posted on 24 July 2024
I gave birth to my first child at QMC and spent 2 nights in their maternity unit post birth. All staff from beginning to end of my experience were wonderful. I was offered so much support and kindness throughout the birth and after. During the birth I felt I was in good hands. The midwives were knowledgable, fast acting and made me feel so empowered. They encouraged me to listen to my body whilst ensuring myself and baby were safe. Post birth I was given so much personal support for myself and my baby. The staff were sensitive and encouraging with supporting me in my recovery and with establishing breastfeeding. I was given lots of information from the nurses and midwives giving me a good foundation with feeding and caring for my baby. Overall my birth experience was very positive and I’m happy it was at QMC.
Visited Maternity services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 August 2024
Dear Chloe, Thank you for sharing your experience of our hospitals. Please be assured I will pass this information on to the Matron of our maternity department now so that it can be shared with the team. Congratulations on the birth of your new baby. Kind regards, Kelly – patient experience officer.
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Review titled Worst hospital i've ever been
Rated 1 star out of 5
by Mike - Posted on 12 May 2024
Went with my son to A&E.Spend few hours waiting to het help and when ask how long it will take,they said it will be next couple hours as they extremle busy and there is lots of patient on front us.There is only 2 people in que in waiting area. They should get a rid of them lazy b........
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 May 2024
Dear Mike. Thank you for your feedback. We are sorry to hear of your frustration with the length of time you waited for your son to be seen in the Emergency Department. We will share your story with the senior ED team.
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Review titled Amazing staff
Rated 5 stars out of 5
by Chloe frisby - Posted on 23 May 2024
I visited on the 23/05. I was quickly seen by a nurse with the initials of pm, unfortunately can’t share the name although she deserves recognition. She was absolutely fantastic. I can’t thank her enough for putting my mind at ease. She gave me detailed information about the condition I had and about the previous appointment I had on that day. Anyone would be lucky to be seen by her. Thankyou!!!
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 May 2024
Dear patient, Thank you so very much for sharing your feedback with us. We would love to hear more about this patient experience and if you would like to share the details of the staff member you saw with us in confidence, please email us via the pals service on pals@nuh.nhs.uk so that we can pass this on to the correct person and department on your behalf. We look forward to hearing from you, Kind regards, Kelly – patient experience officer
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Review titled Excellent Care
Rated 5 stars out of 5
by Hugh Hards - Posted on 28 May 2024
I was in E Block C25 for a few days last week all the ward members treated me well. I would give them all10 out 10 for treatment and care. One young man a porter on the ward who really stood out, was a wonderful cheerful young man who was always very alert to help where needed. He spotted I was drinking hot coffee which I shouldn't, but I had not been told before. Shame I am not allowed to name him but I hope he gets to read my review because this old man will never forget the young porter Regards
Visited Ear, Nose & Throat on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 May 2024
Dear Hugh Thank you for your review of our hospitals it is great to hear that you would give the ward 10 out of 10 for treatment and care, I will send this review over to the ward manager of C25 now so that it can be shared with the team. I’m so pleased to hear that a member of staff really stood out to you during your admission. It is so important that people get the recognition they deserve and I thank you so much for getting in touch. If you would like to tell us his name confidentially please email me via PALS@nuh.nhs.uk email address so that I can get this compliment to both the member of staff and his manager. Best wishes Kelly – Patient experience officer
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Review titled Children’s A and E
Rated 5 stars out of 5
by Jodie - Posted on 27 May 2024
Excellent experience for my teen daughter who was having worrying symptoms after a major surgery 13 weeks ago, staff were amazing and the bedside manner of everyone was perfect for a child. This was a bank holiday and we were seen xrayed, bloods tested and an on call spinal doctor consulted in under four hours. Brilliant.
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 May 2024
Dear Jodie, Thank you for giving feedback from your daughter’s recent visit to our children’s A&E department. We are pleased to hear that you were happy with the level of care that your daughter received that day and are pleased to hear that she got the tests and review that she needed at the time. Please be assured I will pass these compliments on to the staff who cared for your daughter. Kind Regards, Janice Morgan- Children and Young Person’s Emergency Department Matron.
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Review titled My visit to ENT
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Visited the dressing clinic greeted with a friendly pleasant smile a Always give me good advice Very caring
Visited Ear, Nose & Throat on April 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 June 2024
Dear patient, Thank you for sharing your patient experience with us. We will pass these compliments over to the ENT department now so that it may be shared with the ENT team. Kind regards, Kelly – patient experience officer.
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Review titled Excellent Staff
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2024
After being sent to A and E by Community Matron via ambulance I was kept on a trolley in corridors and eventually had bloods taken and a brain scan All hospital staff were caring and thoughtful despite the conditions they were working. The hospital is not suitable for the number of patients requiring support resulting in long waits This meant ambulance staff could not return to their jobs. All nursing and medical staff tried their best but there were too few of them.
Visited Accident and emergency services on April 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 April 2024
Dear patient, Thank you for sharing your recent experience of our hospitals. We understand that waiting for long periods of time can be frustrating but please be assured your health and safety remain our top priority. I will pass your concerns on to the matron of the department now so that it can be shared with the right members of staff and ensure that this valuable feedback is heard. We are pleased to hear that despite being so very busy you found all staff to be caring and thoughtful and got the tests and treatment that you needed. Kind regards, Kelly – Patient experience officer.
Information supplied by Nottingham University Hospitals NHS Trust