Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled To long wait
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
Came in at 10.30pm to be seen at children's ED for my son, - for potential loss of hearing not been seen for over 4 hours- bearing in mind for 8 year old to be awake in early hours is quite restless and anxious more with hearing. Whilst here there was a little child in severe arm pain and crying and was still not seen in those 4 hours- his dad constantly asking to be seen. Surely doctors should prioritise the little kids, especially crying in pain. The wait time is atrocious.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for sharing your experience of our children’s A&E department we understand how distressing it can be when waiting in the emergency department, particularly with a child who is acutely unwell. Please be assured we welcome all feedback so that we can look at services and improve them wherever we can. The emergency department can be unpredictable at times due to the severity of illnesses that present themselves and these have to be seen in priority of urgency. We would like to take this opportunity to thank you for your patience during this time and I truly hope that your son is feeling much better now. Nottingham University hospitals.
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Review titled Amazing care & treatment
Rated 5 stars out of 5
by Maisey Coulson - Posted on 04 July 2023
I went to the Treatment Centre Day Surgery today for a procedure and from start to finish i was so cared for, informed and looked after. I would especially like to say a hugeeee thank you to my nurse who settled my nerves throughout my time there, the lovely anaesthetist who was kind and reassuring when putting me to sleep, along with the lady who just talked to me to take my mind off it & finally the lady who sat with me in recovery who i was just speaking rubbish to, but humoured me nonetheless & wrapped me up in warm blankets. Everything was so well organised and i have nothing bad to say! Even to the point where a kind nurse gave me a freezing cold bottle of water as we had a long drive home. Just amazing! Huge thank you for everything and keeping me safe xx
Visited Don't know on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 July 2023
Hi Maisie Thank you for providing feedback on your personal experience within our day surgery unit I’m so pleased to hear that your procedure went well and that you were impressed by the level of care that you received. I will pass this compliment on to the Department now and ask them to share this with the team that helped to look after you May we take this opportunity to wish you a speedy recovery. Kind regards, Kelly Morley – Patient experience and engagement
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Review titled Outstanding A & E experiences
Rated 5 stars out of 5
by May Bevins - Posted on 02 August 2023
Unfortunately, I have had two visits, during July 2023. Each time the staff were very busy. They treated everyone with respect. Giving individuals their time. On both occasions the doctors, were able to give me an understanding of my heart problems. Which has enable move forward with tests. Thanks, to all concerned, their efforts are greatly appreciated I hope their terms & conditions are improved.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hello May, Thank you for leaving your review of our A&E department i’m pleased to hear that on both occasions you got the care that you needed in order to understand your condition more. We will pass this compliment on to the matron of the department now so that she can share this with her team. Kelly Morley - Patient experience and engagement officer.
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Review titled Excellent Service 5 Stars
Rated 5 stars out of 5
by E J Porter - Posted on 30 June 2023
Arrived by Ambulance. Very busy. Long queues of people on trolleys. When seen excellent standards of care. Everyone seemed very efficient and were all very pleasant people. Lots of tests with seemingly very quick results. Could not praise the whole organisation too highly. Very well done and I for one am grateful. Many Thanks. Special mention for the lady outside in the corridor. She seemed annoyed and grumpy mutterings under her breath! However as the hours went by it was obvious that she was exceptionally hard working organising everything. Clearly a motivated and invaluable employee. Well done.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Thank you for your review of our Emergency department it is always nice to hear that despite the current pressures on the service you found your experience to be an efficient and organised one. I hope you are feeling much better now after getting the care that you needed. I will pass this compliment onto the Matron of ED now where she can share this with the teams involved in your care. Kind regards Kelly - The Patient experience and engagement team
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I visited the A&E department with a head trama and the level of care I received was outstanding. The staff went above and beyond their duty, they were all so kind and thoughtful. I am so grateful.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 June 2023
Thank you for providing feedback on your experience of our A&E department. I will pass you kind comments on to the matron of ED now so that they can share this with their teams. Kind regards, Kelly Morley – Patient experience and engagement officer.
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Review titled Excellent and Caring Service
Rated 5 stars out of 5
by Paula - Posted on 17 June 2023
On a doctors strike day the staff in emergency were amazing. Very thorough and all tests done on my father. He was admitted to bay 5, Ward b3 where again the staff were caring and attentive. The doctors excellent. Thank you for the excellent care
Visited Don't know on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Hello Paula, Thank you for leaving such great feedback with us. I am so pleased to hear that your father was seen so promptly in both ED and again on ward B3. I will pass this feedback on to both department matrons now so that it can be shared with the teams involved in your fathers care. Kind regards, Kelly Morley Patient experience officer.
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Review titled Wonderful service
Rated 5 stars out of 5
by Kevin langford - Posted on 13 June 2023
I came in to have c5/c6 operation on monday 6th june 2023.all i can say is every single person from the porters to the surgeon were absolutly fabulous.the care skill and dedication by all at this hospital could not be matched anywhere else in the uk.nothing was to much for anyone and all these people deserve so much more so from the bottom of my heart i will be forever grateful for you all contributing to make me better again.thank you all so very very much
Visited Neurosurgery on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 June 2023
Hi Kevin, Thank you for sharing your amazing review and personal experience of our neurosurgery department, we are so pleased to hear that your surgery went well and that you felt so well cared for by the teams involved. I will forward your thank you and this feedback to the ward/department Manager’s and they will share this with their teams, May we take this opportunity to wish you a speedy recovery. Kind regards, Kelly Morley – Patient experience officer.
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Review titled Felt abandoned
Rated 3 stars out of 5
by Millie Ridgway - Posted on 08 July 2023
Such a shame to write this as I had a good start and it just went downhill, I came in with my daughter(1 day old) and she had surgery the same night we arrived and they were excellent with her, couldn’t knock them. Her recovery was going so well after and she got moved upstairs to the children ward which was meant to be a step closer to bringing her home after we spent 2 weeks being in neonatal with her. However it wasn’t, we was told no plan for a discharge date after being here for 3 weeks , the doctors forgot about her for a whole day when they was meant to do a flush on her which was meant to be done twice a day and they didn’t show up once to see her , the nurses agreed that she is fine to go home ,however we just needed consent from the surgeon to let her go ,he hadn’t been to see her once since the surgery and wasn’t prioritising her at all. We felt so abandoned and not cared about. He definitely didn’t rush to get her home. We spent days and days sitting here with no progress at all and am currently still here.
Visited Children's & Adolescent Services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 July 2023
Hi Millie, Thank you for your feedback I am so sorry to hear that this has been your experience of our hospitals If you have not already done so, we would encourage you to ask to speak to the person in charge of the ward/Ward manager so that they can hear first-hand about your concerns but also, discuss a potential resolution with you. If you have already taken this action or if you would prefer that we make this contact on your behalf, we can do this for you please contact us at qmcpet@nuh.nhs.uk to provide us with more information. Kind regards Kelly Morley - Patient experience and engagement officer
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Review titled Overwhelming staff
Rated 5 stars out of 5
by David Richmond - Posted on 09 June 2023
My visit to the department started with an anxious feeling wondering how long I would be there.Right from the start I was treated with courtesy and great attitude. Every member I dealt with from Blood tests,ECG's,X Ray,Doctor consultation,down to reception staff,were above and beyond helpful. Take a bow. I was deeply thankful and appreciative.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 June 2023
Thank you David for this excellent feedback. We are very pleased that you received such good care, courtesy and professionalism from everyone you encountered – this is the experience we want every patient to have. We’ve shared your kind words with the department so they can know how much they were appreciated by you. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
Provided by Care opinion
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Review titled So poor it was downright inhumane
Rated 1 star out of 5
by Judith Wrigley - Posted on 02 July 2023
My GP sent me to A&E for a scan having diagnosed a kidney stone. No one at A&E would even look at the letter she sent me with, so examinations and tests were repeated after hours of waiting. I was there for 9 hours with no pain relief - there is a sign telling patients to ask for it, but good luck actually managing that, and when you finally do, they won't give you pain relief anyway, because they haven't got your notes. There is a water fountain, with teeny cups, so I got very dehydrated in that painful, desperately uncomfortable 9 hours. The next day my GP suggested that I was so dehydrated I should go back to A&E for a saline drip. I refused to go back. To quote Fawlty Towers, I have seen better organised things running round farmyards with their heads cut off. I know there are staff shortages, but this is massively compounded by a level of organisation that any primary school teacher could improve upon. The whole experience was a disgrace.
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hi Judith, Thank you for taking the time to leave us feedback, I’m so very sorry to hear that this was your experience of our services. This is not something we want to happen to any patient. We will share this feedback with the department so that it can be used as a learning opportunity. Please feel free to get in touch with us at qmcpet@nuh.nhs.uk if you would like to give us any more information. Patient experience and engagement team Nottingham university hospitals.
Information supplied by Nottingham University Hospitals NHS Trust