Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thank you!
Rated 3 stars out of 5
by Kathy Gibbs - Posted on 16 June 2023
Thank you so much for your help. Last Thursday a young lady that we know was a patient in your hospital. Her op had to be abandoned. So we sent a smiley card in the post thinking that she would be staying in hospital for a while. Well you came up trumps! She was back home on the Saturday afternoon. She has received the card today at her home address. Thank you for posting it on. It could just have been disposed of, but someone took the time to get it to our young friend. This is beyong expectations!
Visited Don't know on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 June 2023
Hi Kathy, I’m so pleased to hear that your friend received their card from you. On behalf of the trust I would like to say you are most welcome and I am really glad it got there safely. Thank you for taking the time to feedback to us and to leave this review. Kind regards Kelly Morley patient experience and engagement officer
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Review titled Fantastic walk in service
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
I attended eye casualty this morning as my eye sight was blurry.What a fantastic , caring , efficient ,walk in ! Service. I was given good advice on the phone to come in for 9am when the doctors arrived.I was seen by several lovely professionals and given a state of the art scan of my eye .After a very in-depth and thorough examination of my eye and health questions it was a relief to be told my eyes were just a bit dry and to get some drops. Altogether with the medilink I was there and back in 4 hours. A few people were moaning about the wait, probably just worried. I feel very lucky and grateful for the care I recieved.Thank you !
Visited Ophthalmology on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 July 2023
Dear patient Thank you so much for sharing your experience of our eye casualty department. We are pleased to hear that you were seen in a timely manner and that you had a thorough examination of your eyes to give you reassurance. We will pass this compliment on to the Ward manager so that this can be shared within the team. Kind regards Kelly Morley - Patient experience and engagement
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Review titled Excellent a x e team
Rated 5 stars out of 5
by Angie - Posted on 18 June 2023
I had a allergic reaction , to some insects was advised to go ax e by pharmacy was dreading walking in to long wait was greeted by 3 lovely staff within 10 min I was called in assessment, would was really nice x friendly then was ask wait back into waiting room 20 minutes later was seen by wonderful nurse couldn’t be more caring thank you all I was lucky in X out in 90 minutes with my prescription how lucky are we nottingham be grateful no matter how long it takes to be treated there doing there absolutely best to care for us
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for leaving such fantastic feedback about our A&E department. I’m pleased to hear that despite being worried about attending you found your experience to be a positive one. I will pass this great feedback on to the matrons and they will be able to share this compliment with the staff who helped to look after you. Kind regards, Kelly Morley - Patient experience and engagement team at NUH
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
I cannot fault the surgeons or surgery side of my time at Queens Medical centre, but no bed available put my morning surgery to last of the day, they mislaid my bag and clothes because of the bed delay and took till the next afternoon to find them, the food was awful, some of the nurses were a bit offhand, overall I hated my experience here especially after being told this was one of the best hospitals but it did not live upto expectations.
Visited Gynaecology on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 June 2023
Dear Patient I am so sorry to hear that this was your experience of our services. This is not how we would want you to feel at all. I was really glad to hear that your surgery went well and that the surgical team did so well with your care. We would urge you to contact PALS@nuh.nhs.uk as soon as you are able to share your experience further, this way we can look into the matter and contact the correct departments on your behalf. We would love the chance to talk to you about your experience in our hospitals further. Kind regards Kelly Morley- Patient experience and engagement officer.
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Review titled Thank you
Rated 5 stars out of 5
by Kath Strickland - Posted on 20 August 2023
Whilst on a short visit to my daughter in Nottingham, I fell and fractured my hip. The treatment, I received during my five and a half week stay was amazing. I was very apprehensive about the operation , but the surgeon and anaethetist inspired complete confidence. The care I received afterwards was superb - I have other health problems, and the way the doctors consulted with other departments was an example of complete care. the codes are amazing. The food was excellent and nothing was too much trouble trouble for the staff. Coming home to my local hospital was a bit of a come down and if, I had to have an accident, I was very lucky to be taken to Queens Medical Centre Thank you all.
Visited Orthopaedics on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 August 2023
Dear Kath, Thank you so much for sharing your experience with us. I’m so pleased to hear that our hospitals exceeded your expectations and I will be sure to pass this feedback on to the teams you have mentioned. We wish you a speedy recovery. Kind regards, Kelly Morley – Patient experience and engagement officer
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Review titled Amazing staff!
Rated 5 stars out of 5
by Rachel - Posted on 20 August 2023
I just wanted to say a huge thank you to all the staff that I came into contact with after recently breaking my wrist. Everyone in A&E was super lovely, kind and caring. I then had amazing aftercare at the Fracture Clinic/Treatment centre! All of the staff I came into contact with went above and beyond. I loved that the guys in Plaster room always had a smile on their face too! Also a huge thank you to the lady (plaster room) who was working one Saturday morning when I phoned up due to an issue with my cast. She was absolutely lovely on the phone and after an initial conversation told me come in so they could check everything was okay. She was so friendly and took my concerns seriously and I left feeling reassured and not in pain. Amazing that we have such a brilliant NHS with such fantastic staff. Thank you, thank you, thank you!
Visited Accident and emergency services on June 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 August 2023
Thank you for sharing your experience of our fracture clinic after your wrist break recently. We are so pleased to hear that you got the care you needed at the time and that the aftercare at the fracture clinic service was also of a high standard. I will pass your excellent feedback onto the fracture clinic team manager now so that it can be shared with the teams that looked after you. Best wishes for a quick recovery. Kind regards, Kelly - Patient experience and engagement officer
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Review titled Specialist breast feeding service
by Isitrachael - Posted on 29 June 2023
I attended the specialist breastfeeding service at Ashfield Health and Wellbeing centre with my son when he was 10 weeks old for specialist breast feeding support due to issues with pain on feeding and poor weight gain. He was diagnosed with a posterior tongue tie which was felt to be causing this and was referred for ligation. Unfortunately I was told that NUH only see babies through their tongue tie service until the age of 12 weeks and as the waiting times were long we would not have been seen before this cut of and would instead need referring to Sheffield Childrens hospital. This had the advantage there was no upper age limit to access the service however the wait time was still over 1 month. I have found the community support and services for breast feeding really positive and helpful for me but this seems almost a waste if an issue is identified yet this cannot be addressed because wait times are too long and a 12 week old baby then becomes ‘too old’ to access a service. NUH is a tertiary children’s hospital with the expertise to manage complex and unwell children and so I doubt that a simple procedure such as this ligation couldn’t be performed past 12 weeks. Fortunately for me I was able to pay privately to have this procedure done for my son, and since then he is feeding better, has better weight gain and overall has less symptoms likely as a result of his tongue tie release. I am aware though that not everyone is in a financial position to be able to do this, and had I not been able to I am sure I would not still be breast feeding. I strongly feel that this service should be more accessible for everyone and reducing waiting times and increasing the upper age limit babies can be seen through this service is so important.
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 July 2023
Hello there, thank you for sharing your experience of our hospitals. I am so very pleased to hear that your son has been seen now and that he is doing so well. It is also fantastic to hear that the breast feeding service were so supportive, this feedback will reassure all new mothers who are referred to them in the future. I will forward this comment to the children’s hospital tongue tie service manager so that they can also use this feedback to share with their teams. Would it be possible for you to get in touch so that we can obtain more information please? Our email address is QMCPET@nuh.nhs.uk I look forward to hearing from you. Best wishes Kelly Morley - Patient experience and engagement officer.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2023
Arrived in A and E with fast heart rate , taken in and decided procedure required to address. Moved to another area awaiting further investigation. Very good nurse came outlined everything but said long delay, still very fast heart rate. After several hours no sign procedure could be done. Told Incould wait further several hours or wait longer to be admitted, really feeling bad by now and fed up. Said I would be called about procedure to do urgently to slow .. went home disallusioned and v tired as feel like I’m constantly running marathon. Still awaiting notification
Visited Accident and emergency services on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 May 2023
Hi there, I’m so very sorry to hear of your experience within the A & E department please contact us via our email address QMCPET@nuh.nhs.uk so that we can obtain more information and direct you to the correct service alternatively you can contact us at Pals@nuh.nhs.uk for further support.
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Review titled Spinal Assessment Unit
Rated 5 stars out of 5
by Helen & Georgina - Posted on 25 May 2023
Thank you for the excellent care we received on Monday morning. It was my daughters first experience on the adult wards. Receptionist, HCA and spinal fellow were amazing. Greeted with friendly smiles (makes such a difference) full explanation of interventions given and results of investigations. 5* Thank you
Visited Don't know on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Thank you very much for sharing this excellent feedback. I’m so pleased to hear that your daughter’s transition to adult care has been so smooth. It is always daunting meeting a new team and getting to know them so I’m really glad to hear it went so well. I will pass your feedback on to the team now and would like to take this opportunity to wish you all the best with your future care together. Kind regards, Kelly – Patient experience officer.
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Review titled 29 hours in A&E
by Mat230-1 - Posted on 15 May 2023
I had to take my husband to A&E in the early hours of the morning due to server trigeminal neuralgia attacks. 8 hrs waiting to see the 1st Dr who was very thorough and wanted a 2nd opinion which took a further 8hr wait. 16 hrs of people watching in the waiting area. Totally shocked at what some people actually came into A&E and how after a few hours wait just get up and walk out! I'd like to say a big thank you to the staff for continually keeping us updated during our wait, and then a trip round to majors for an infusion to help the attacks lead to another 13 hrs wait for a bed. All the staff involved in my husband's care treated him with great respect and care. The amount of patients on beds in corridors was shocking and upsetting to see, but the staff worked tirelessly doing their jobs. Being a patients relative and not a member of staff is the hardest thing to do, but knowing just the small things you do like letting them know what's happening and offering a cup of tea makes such a big difference at such a worrying time. While writing this my husband is still an inpatient, but that's a completely different story!
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 May 2023
Hello Mat230-1 Thank you so much for sharing your patient experience with us, it sounds like your husband was in the right place and despite the department being so busy you felt well supported during this time. The staff work so hard to ensure the patients feel this way and they will be so pleased to hear that your feedback is so positive – I will pass this on to the Department matron now. In regards to you husbands admission if there is anything we can help you with please contact us on QMCPET@nuh.nhs.uk and we will do our very best to help. Kind regards Kelly
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