Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful Treatment
Rated 5 stars out of 5
by Sarah Mansfield - Posted on 26 May 2023
On May 25th 2023 I had treatment at the Maxillofacial Department. I cannot speak highly enough of the Dentist and her supporting team. She and they were absolutely excellent. Pleasant, professional,calm and most efficiently reassuring. I am most grateful to them all. Sarah Mansfield
Visited Oral and Maxillofacial Surgery on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 May 2023
Hi Sarah, Thank you for taking the time to leave feedback regarding your experience with the maxillofacial department. I will pass these comments onto the department manager now so that it can be shared with the team. Kindest regards Kelly Morley – Patient experience officer
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Review titled Resuss/ED
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
Hello I wanted to give my many thanks to the nice nurses of resuss. bless them, I must have been out when I last spoke to a doctor in one of the cubicle areas. This was due to an accident last week, I must of had temp. loss of conscious or fitted as they described, was given oxygen, I believe some medication via IV I believe. Its unfortunate when moved to Majors it was a let down, I should have been moved to a ward regardless of blood results as my gp had advised. the resuss team. however were phenomenal.
Visited Accident and emergency services on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 May 2023
Hello there Thank you for taking the time to provide feedback and share your patient experience with us. It’s always nice to hear that a patient felt so well cared for that they wish to give thanks to those who looked after them. I will pass this comment to the management of Resus now and they can share this with the people that cared for you at the time. All feedback is valuable to us and we can also use this to look into the different departments that you visited and see how they differ. Thank you again for taking the time to share this.
Provided by Care opinion
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Review titled Swift response and comprehensive treatment
Rated 5 stars out of 5
by R Donev - Posted on 01 June 2023
My mother (61yo) spent the weekend battling a chest infection, even being visited by paramedics who concluded it was viral and there was nothing to do besides rest and drink fluids. By the Tuesday at 5am my mother said she felt like she was dying, so my father took her to A&E where the triage moved her straight through to x-ray with suspected pneumonia. While being monitored there, she deteriorated further and the rapid response by nurses and a junior doctor led her to being treated immediately for suspected sepsis. She was moved to resus where she received the appropriate attention and medical treatment, and was well monitored and looked after. She spent the day being treated, having scans, and waiting to be moved to city hospital which happened within the 24 hours. Really happy with the A&E triage and with how responsive the staff were to her sepsis symptoms which could have been written off as being only pneumonia. She is now recovering. Thank you so much.
Visited Accident and emergency services on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 June 2023
Hi R Donev, Thank you so much for sharing your Mothers experience of our A&E department. I’m so pleased to hear that with swift treatment she is now well on her way to recovery. I’m going to share this with the Matron of A&E now so that your “thank you” is passed onto the teams that helped to look after your mum. Kind regards Kelly Morley – Patient experience and engagement officer.
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Review titled Extremely Efficient
Rated 5 stars out of 5
by Andy McCheyne - Posted on 30 April 2023
I was referred to Eye Emergency by my Optician following retinal detachment. From the moment I first attended and booked in with the Receptionist until I was signed off by the Consultant post Op I received superbly professional, friendly and helpful support from Admin and Clinical staff alike. I can’t fault any element of the service I received from with communication or clinical delivery and my case was dealt with incredibly swiftly. Thank you for making it all quite a ‘painless’ experience in so many ways.
Visited Ophthalmology on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 May 2023
Hi Andy, Thank you so very much for getting in touch with us to share your experience. It is great to hear that the service met your expectations and that your procedure in particular went well. I will share this feedback with the ophthalmology team now and we would like to take this opportunity to wish you a quick recovery. Kind regards Kelly Morley - Patient experience officer
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Review titled Grateful Patient - excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I had a spinal cord tumour removed at the Neurosurgery department at the QMC in April. From my the first clinic appointment I had, through the surgery & hospital stay & follow up scans & appointments I have received excellent care from the whole team. I am very grateful for the professionalism and support I received. My consultant surgeon was excellent - very clear, calm & supportive. The team on the NSPU ward were wonderful including the services team giving out fresh food & drink as required. The nursing team were great & I felt very well looked after in terms of pain management & support. In addition the visiting physio was very helpful supporting with initial swallowing issues I was having. Additionally I would like to thank the broader team for their kindness. The hospital porter for helping me get my robe on pre-surgery when I was nervous, the CT & MRI scan team for wrapping me up warm when I was having a scan & was shivery post-surgery, the nurse who rubbed my wrist in comfort as I was going under general anaesthetic. It's hard to understate how much these acts of kindness mean when you are going through major surgery & I will always be grateful for the professionalism & kindness I experiences as a patient at QMC.
Visited Neurosurgery on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 May 2023
Thank you for taking the time to write such very kind feedback. Our teams always try to go above and beyond for their patients and seeing someone’s account of what the experience was like for them such as this one is extremely reassuring to those in a similar position to you. I will send this feedback on to the management of the teams you have mentioned so that it can be shared with them. Thank you again for such a heartfelt review.
Provided by Care opinion
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
After a 3 days of my partner struggling to breathe and being an asthmatic, she tried getting into her GP of which she was refused an appointment on that day due to it being an no emergency appointment, she was told to ring 111 or go the the local walking centre. She rang 111 who told her to ring GP back after sending them a message, she rang them back to be told no appointments were left. She attended the A&E as a last resort being 24 weeks pregnant she need some help, being in there 30-45 minutes she was seen by a nurse and told to wait in waiting room, 4.5 hour later she still hadn’t been seen by a doctor breathing getting worse had to leave due to using public transport. How is it that you can have patients that are showing signs of breathing difficulties who are also pregnant left to wait over 4 hours and still not been seen. Yet you can have prisoners and drunks come in and be seen straight away. Disgusted isn’t even cutting anymore from the NHS
Visited Accident and emergency services on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 April 2023
Thank you for taking the time to share this experience with us. I am so sorry to hear that your Partner found it difficult to access services before being directed to our A&E department. Please email us at QMC.PET@nuh.nhs.uk confidentially if you would like to provide us with your details we would be very happy to look into this matter further and apologise to you directly. We understand you have been so disappointed by your experience. Whilst our ED department is under enormous pressure we welcome real time feedback so that we can continually review and improve the service we provide. We look forward to hearing from you.
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Review titled Lengthy waiting time for an apoointment
by Kiza - Posted on 19 April 2023
I have been waiting 55 weeks for an outpatient appointment that should be a maximum wait time of 18 weeks - that's over a year. Over a year of me being in pain with no support. I called up today to ask and they have said the only appointment before mine is a week earlier and that should be left for emergency cases so I can't have it. I feel it is ridiculous leaving a young person to suffer in pain for over a year waiting for an urgent issue to be investigated.
Visited April 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 April 2023
Hi There Kiza, Thank you for getting in touch with us and sharing your experience. I’m so sorry to hear that you are experiencing difficulties accessing an appointment please contact us on qmcpet@nuh.nhs.uk so that we can obtain more information and hopefully assist you with your query.
Provided by Care opinion
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Review titled CT scanners go extra mile
Rated 5 stars out of 5
by Darryl - Posted on 06 April 2023
Huge thanks to Gateway C CT scan team at 1pm 4th April. My partner has cognitive impairment and mobility issues resulting from brain damage caused by a large tumour. A head scan was required by the neuro-consultant to assess the current brain condition. Having been transferred to the QMC by ambulance we were passed onto the team without delay. The whole team were excellent, considerate and understanding. They also went more than "the extra mile" to circumvent a medical issue that arose prior to the scan taking place. I cannot thank them enough for their professional, but sympathetic approach. I hope that this review will be passed on to the people involved. Again thank you.
Visited Neurology on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 April 2023
It was great to receive this feedback, thank you so much for sharing it. We’re so glad to hear that you and your partner were pleased with the care and treatment your partner received, and that the way they responded when a medical issue arose gave you further confidence that your partner was in good hands. We’ll share your review with the CT unit staff on Gateway C, so they will know you appreciated all they did.
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Review titled The care of an elderly relative
by Dawlish 21 - Posted on 05 April 2023
I brought my COVID positive, elderly mother to A & E at the Queen's Medical Centre. Her Oxygen levels were dangerously low and within minutes they were treating her. We were very appreciative of the kindness and consideration of all the staff involved. As she had COVID she was put in the Isolation ED which was not so hectic and noisy as elsewhere - this is so important. She was monitored and looked after very well. Luckily the staffing levels were good. We wanted to thank all the Isolation ED staff very much.
Visited April 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 April 2023
Thank you very much for this feedback. We are very pleased that you feel you witnessed good, professional and responsive care from our staff when you brought your mother to our Emergency Department, and that you were left feeling she was being looked after well. We will share your kind words and message of thanks with the team who work in the isolation area of the department so they can see your appreciation. With kind regards Andrew Steggles, Patient Experience Officer
Provided by Care opinion
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Review titled Caring and extremely hard working staff
Rated 5 stars out of 5
by jacqui wren - Posted on 07 April 2023
On a day visit to Nottingham I fell and damaged my face and hands. I needed my lip stitching and my fractured fingers binding. The care I received was excellent. Yes I was waiting a long time but that’s because hospitals are understaffed but the staff here could not have worked any harder or been any more caring. I had to wait because I needed someone from the maxillofacial department to clean out the debris from my lip and stitch it up. The nurse in ED asked if I was dizzy, light headed, by this point it had been 8 hours since I’d eaten, when I mentioned this she immediately found me a sandwich and a yogurt which solved that issue. When my family arrived they were able to come and sit with me as I waited to be stitched up. Yes, the waiting time is unacceptable but it’s not the fault of the staff on duty, they could not have worked any harder, been more caring or been more efficient. Thank you ED injuries at Queens Medical Centre Nottingham.
Visited Accident and emergency services on April 2023
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus has not yet replied.
Information supplied by Nottingham University Hospitals NHS Trust