Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Received great care, CT scan lad is an asset!
Rated 5 stars out of 5
by Carlin Rogers - Posted on 30 April 2023
Was cared for to a great standard- given it was Saturday night so busy with drunks. I was made to feel very well looked after by all of the emergency department staff- thankyou! I’d like to give praise to the CT radiographer (young Asian lad).. he is very good at his job and has excellent people skills, he is definitely a great asset to the QMC and NHS.. thankyou mate!
Visited Accident and emergency services on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 May 2023
Hello Carlin, Thank you for sharing your experience of our emergency department and in particular the way you were looked after by all of the staff you have encountered. I will pass this on to the ED and the CT department so that your feedback can be shared with all the staff you have mentioned. With the ED being particularly busy at present they will welcome such positive feedback. Thank you again for taking the time to share this with us. Kind regards - Kelly Morley - Patient experience officer
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Review titled Eye Injury
Rated 5 stars out of 5
by Laura Paterson - Posted on 22 April 2023
I attended on 21st April, the eye casualty. I'd damaged my eye and was in a lot of pain. 111 told me to head in. I registered and was triaged within half an hour. The nurse I saw, put pain relief and dye in my eye and saw that I'd scratched right across the front of my eye. She double checked the back of my eye to make sure it was okay. She explained that I didn't need to see a doctor and recommended an abx eye drop I could use. She told me it would start to feel better in a couple of days. She was friendly and explained things well. Great job thank you.
Visited Ophthalmology on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 April 2023
Thank you so much for sharing your experience of our Eye casualty department it is great to hear that you felt so well cared for during your treatment. Please do not hesitate to get in touch if you need any further support. We will pass this excellent feedback to the matron of the Eye casualty department now in order for them to share this with the team. Thank you again for leaving such great feedback
Provided by Care opinion
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Review titled Can't fault my aftercare
by Peter923 - Posted on 19 May 2023
Don't remember much about the first hour. Went in hospital at 12:00 and was back home at 18:30 the next evening, feeling as if nothing had been amateur. Can't fault my aftercare.
Visited April 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 May 2023
Hi Peter 923 Thank you for taking the time to leave a review of our services. If you would like us to share your feedback with the departments that cared for you please get in touch at QMCPET@nuh.nhs.uk. Kind regards Kelly
Provided by Care opinion
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Review titled Exemplary health care from a true professional
by Scipio - Posted on 15 May 2023
Very happy at level of support for my cardiac issues. [Unsure about 'Waiting time'] [Unsure about 'Cleanliness'] [Unsure about 'Finding your way']
Visited April 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 May 2023
Hello there, Thank you for providing us with your review of our cardiology services. I will be sure to send this across to them now in order for it to be shared with the team. Kind regards Kelly
Provided by Care opinion
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Review titled Outstanding care
Rated 5 stars out of 5
by Emily Coupe - Posted on 28 April 2023
My son had to have a procedure on the short stay surgical ward. From start to finish the care was absolutely outstanding. My son has a very negative view of hospitals from past experiences (not at this site) so was very scared when coming to this hospital. From the very beginning he was made to feel at ease. The play specialist that came down was absolutely brilliant! She kept him calm and laughing in a situation where he would normally be crying and scared! The nurses on shift were also as brilliant! Really knew how to keep my son calm and to make the experience less scary! After the surgery the nurse was sure to have a ham sandwich to hand as promised! You should be really proud of this unit. No mother wants to see her son go through having to be put to sleep and the recovery, but with the team that was on it made that experience that little bit easier. I cannot even begin to describe how brilliant this team is. Thankyou! So much! (And my son is still talking about the ham sandwiches!)
Visited Paediatric Surgery on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 May 2023
Hi Emily, Thank you for sharing your experience in our hospitals, I’m so glad to hear that you both felt so well supported in your Son’s procedure and that more importantly the team were even able to help him forget his fears! I will pass this feedback onto the team that looked after him and we hope that he is recovering well now. Please be assured that if you ever need us again we are here for you and will even make sure we also have a good supply of those ham sandwiches!! Kind regards - Kelly Morley - Patient experience officer
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Review titled Great Experience
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2023
I was seen quickly after I incurred a deep cut to the eyebrow. I was seen by 4 professionals and had 3 sutures within 4 hours of entry. Thank you.
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 27 March 2023
Hello there, Thank you for sharing your feedback with us. It’s great to hear that you experience of our service was such a positive one. We would like to take this opportunity to wish you well in your recovery. Kind regards Kelly Morley
Provided by Care opinion
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Review titled Incredible!
Rated 5 stars out of 5
by Lucy - Posted on 03 March 2023
Came to a&e with extreme chest pains. Got seen very quickly and checked. Reached the utu department and they were incredible! Can’t rate this department highly enough! The care and dedication to their field was remarkable. The doctor I saw was professional and friendly when discussing things and had a really warm and brilliant attitude.
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 March 2023
Hi Lucy, Thank you for talking the time to write a review of our A & E department and share your experience with us. I truly hope that you are feeling much better now. Please be assured that I will send this to the management team of A & E who will share these comments with the teams who were involved in your care. Kind regards Kelly Morley - Patient experience officer.
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Review titled Stroke Care
by pilingsnm48 - Posted on 05 June 2023
I suffered an ischemic stroke 7 weeks ago. No recollection of it happening until the paramedics arrived & took me to the stroke unit at QMC.
Visited March 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 June 2023
Thank you for sharing your story. We hope you felt that you received good care at our hospital. Please feel free to share your feedback here or by contacting our PALS team (PALS@nuh.nhs.uk) Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
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Review titled Full of admiration
Rated 5 stars out of 5
by Susan Mcnab - Posted on 28 April 2023
I am a 71 year old retired journalist. This submission is in praise of the treatment I received over a 14 hour stay from the middle of the night to the middle of the afternoon in QMC majors. Every member of staff behaved towards me in an exemplary fashion, despite the department being very busy. There was not only top class care from consultants and other doctors, but also from nurses, radiologists and every member of staff I encountered. Care and kindness was in great supply. Well done all!
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Thank you so very much for providing us with such amazing feedback. The team in ED work hard to ensure that our patients are looked after and in such extremely busy times. I am so pleased to hear that your experience of our ED was such a good one and I know that the team will be pleased to hear this too, I will of course share this with them now. Kind regards, The Patient experience and engagement team at NUH
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Review titled Treated with respect
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I have visited QMC once before and not had a good experience so when my GP referred me to eye casualty I was very nervous. However I just wanted to say that I had a very positive experience in this department. I was seen quickly and all the staff (receptionist too) were so caring and respectful. I felt really listened too and I have some follow up appointments which don’t seem quite as daunting so thank you very much to all the staff in eye casualty
Visited Ophthalmology on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 March 2023
Hello there, Thank you for taking the time to leave us such positive feedback. I am sorry to hear that your previous experience of our services was not a good one. I am pleased that when you accessed our services this time you felt so well cared for and I hope that this experience has reassured you that we are always trying to go above and beyond for our patients. I will pass this wonderful review onto the eye casualty team now and we hope that you feel much better now. Kind regards, Kelly Morley - Patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust