Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
-
Review titled She was always available to me
by intensitykk37 - Posted on 05 May 2023
The service provided by the heart failure nurse was exemplary. She answered my questions and addressed my concerns in a professional but friendly manner. She was always available to me, even if I needed reassurance on days when I had a low mood. Thank you.
Visited February 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 16 May 2023
Thank you for taking the time to provide this wonderful feedback on our cardiology services. I’m so pleased that you got the care and reassurance that you needed at this time in your treatment. I will pass this Thank you on to the Cardiology team now and they will be pleased to hear that you felt this way.
Provided by Care opinion
-
Review titled Inadequate Care
Rated 3 stars out of 5
by Brian - Posted on 12 April 2023
A few weeks ago I was admitted to QMC with a stroke, my admission, and initial treatment was fast and efficient. i was treated sympathetically, and with compassion. Once a bed was found for me this changed. I felt that some of the nursing staff were not listening to me. I was provided with medication, given tests, and eventually food. Night fell, and the lights were dimmed, but the noise continued, intrusive and impossible to ignore: a constant flow of people along a corridor, staff talking, seemingly unaware there were patients trying to sleep nearby, an office door metres away from my bed, was opened and closed many times during the night, each time revealing a fluorescent light, bright enough to wake me (had I been able to sleep). The next day I expressed my concerns to a doctor, who simply said “I’m sorry you feel like that”. It was only when I said that I was considering discharging myself from hospital that attitudes changed. I was asked to talk to an occupation therapist. I did so, at some length. I was at last being treated as a rational patient who had valid concerns about their treatment. Patients should be treated with dignity, whether they are rational or not. Don’t staff understand how distressing it is to have things that worry you dismissed because you are considered to be irrational? My stay on the ward was really not a pleasant experience. My medical care was exemplary, the ancillary care was (there were exceptions) demeaning and unpleasant.
Visited Stroke on February 2023
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus has not yet replied.
-
Review titled Awful service
Rated 1 star out of 5
by Rufus Lambert - Posted on 21 February 2023
We weren’t allowed to stay with our friend while he was waiting for stitches as apparently “it was full” even though there were plenty of seats available. What kind of hospital doesn’t allow comfort from family and friends to their patients?
Visited Accident and emergency services on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 23 February 2023
Hi Rufus, Thank you for your feedback. We understand how frustrating it may be that you weren’t allowed to wait with your friend in the department however we do have to make sure that we have the capacity to ensure that flow is continued through the hospital and are able to meet demand. We hope that your friend got the care that they needed and would like to wish them a speedy recovery.
-
Review titled Fantastic unit.
Rated 5 stars out of 5
by Paula Lakin - Posted on 08 February 2023
My husband was taken all off a sudden with a stroke he then had major complications with bleeding and then a heart attack. But they did everything they could and always kept me updated and even fount me a room in the hospital so I could stay by him and with living over a hour away. They are a fantastic team and I could have a better team looking after him and doing everything they could, but he was just too poorly and didn’t survive. Cannot thank them enough for what they have done to help.
Visited Intensive Care on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 February 2023
Hello and thank you so much for this feedback. I’m so sorry to hear of your husbands passing and would like to offer my deepest sympathies for your loss. Sharing this feedback shows how going the extra mile for patients during such a troubling time means such a lot to them and their families and I am so glad that when you needed us we were there to help you. I would like to pass this comment onto the teams that helped to look after you and your husband. If you would like me to do this please contact me directly at QMC.PET@nuh.nhs.uk Thank you again for taking the time to share your experience with us.
Provided by Care opinion
-
Review titled Very cold wait
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
My husband was told to go to A&E for an "Urgent" chest CT, as a recent blood test (D-dimer) showed "the possibility of blood clots in his body" - he's been off work with an unexplained cough, at the slightest exertion (going upstairs, having a shower, walking from 1 room to another, washing-up, etc). We arrived at A&E at 10am. He went to "book in" showed the receptionist the letter from the GP, was told to go to CT clinic on B floor. We traipsed up there, to be told that he needed to book in at Casualty and be seen by a doctor there. Back we went. The letter was taken by a receptionist and kept. He was called, by a nurse, who triaged him (did BP and temperature, asked some questions, made some notes. She said she wanted to look at the GP letter, so went off to find it. She then said it had "been passed to a Consultant" and that as my husband had been seen by the GP (on 2 occasions plus 'phone calls), he shouldn't have to wait long. That was at 10.50am. We waited. One of the 2 sets of automatic doors was open the entire time, and apparently, the heating wasn't working (the bald-headed security man loudly told a nurse that)We kept waiting, seeing dozens of people get called in to see a doctor. All the time, it was bitterly cold in there - my husband eventually put his hat and gloves on, and I sat shivering. Lots of people wore woolen hats and gloves. By 3.15, my husband had got sick of waiting and wanted to go home, which we did. He's now awaiting the GP ringing to arrange an actual appointment to go for a chest CT.
Visited Accident and emergency services on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 February 2023
Hi there, thank you for giving us feedback on your recent experience within our hospitals. I’m sure the team in ED have reported the heating problem to estates already however I will also send this to the estates management now in order to have this looked at. Please can you get in touch with us via phone today on 0800 183 0204 or via our email address at PALS@nuh.nhs.uk so that we can take more details regarding your appointment and get in touch with the department you mentioned above. Kelly Morley - Patient experience officer.
-
Review titled Wasting time and resources for both staff and patient
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
My daughter required a tonsillectomy. She as called on on a previous occasion as a fill in. She took a day off work and arranged child care. She sat from 7.00am to mid day before being informed they had overbooked and so she was being sent home. Today she is attending the appointment that was formally arranged by letter. She was asked to arrive at 7.30am We have beèn sat in a room with strip lights blasting out everywhere. We are the only ones in the ward. We have now been told the surgery will not be until this afternoon. What I want to point out is what an absolute waste of tax payers money. No wonder the NHS is struggling. How much is spent on lighting and heating of areas that are not required. Not only this but the patients time sat unproductive for the country. The nurses are apathetic and fed up because they feel helpless and that no one is going to listen to them, so here I am sat with my daughter pointing out my observations. I understand surgeons can be called away for emergencies, but please please start joining up the dots at the top. Was it necessary to have a whole ward to sit one person in until their afternoon appointment!
Visited Ear, Nose & Throat on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 March 2023
Hello, and thank you for taking the time to leave this feedback. We are so sorry to hear that this was your experience of our services, here at NUH we take all feedback seriously in order to improve our services. Our ENT department are currently working hard to ensure those who have been waiting for procedures are seen where possible, sometimes however due to unforeseen circumstances out of their control this can lead to a last minute cancellation. That being said I understand your concerns and agree that this must have been frustrating for your daughter. Please be assured we will pass this feedback onto the ENT department and ensure that the process and facilities for this is looked into and learned from. If you require more information or assistance with this matter please contact us at QMCPET@nuh.nhs.uk
-
Review titled Appointment
Rated 5 stars out of 5
by Derek Coupland - Posted on 05 March 2023
Spend a lot of time at QMC all I can say is nothing has been to much trouble lovely staff carry on the great work and Thank you all
Visited Colorectal cancer services on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 06 March 2023
Hi Derek, Thank you so much for leaving such positive feedback regarding the care you received at QMC. Please do let us know if you would like us to pass these comments on to the department you received such great care from and we will ensure they get them. Our email address is QMC.pet@nuh.nhs.uk. Best wishes Kelly Morley - Patient experience officer.
-
Review titled Amazing Practice
Rated 4 stars out of 5
by Ashleigh - Posted on 01 August 2023
The Maternity staff at the Qmc were incredible. I had the best team helping me through my tough Pregnancy journey. The team in the Antenatal Clinics and the Fetal Medicine clinic along with the Maternity ward and delivery suite were all involved in mine and my partners experience. All staff were absolutely brilliant and I cant thank them enough. My Pregnancy ended in an emergency C-section and my midwife was super in making me feel heard, and cared for in such a traumatic experience and I couldnt have done it without her.
Visited Maternity services on October 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hi Ashleigh, thank you for taking the time to share the story of your pregnancy journey here. It is so good to hear about the great care you experienced from the Antenatal Team, Fetal Medicine and the other services you used along the way. And we are so pleased to hear how your midwife was able to support you and ensure you were heard when your birth plans had to change. We will share this feedback with the department, they will be so glad to receive it. Kind regards Andrew Steggles Patient Experience Officer
Information supplied by Nottingham University Hospitals NHS Trust