Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Bad service bad waiting times
Rated 1 star out of 5
by Gasman - Posted on 01 August 2024
Went to see vascular at qmc afew weeks ago due to servere pains in my left leg when walking had my ct scan after I had to keep phoning to chase the appointment up Ct scan found I have significant narrowing of my arteries But since then my symptoms have got worse I cant go to work as I cant bend walk upstairs etc so no money coming in I cant claim sick as self employed I explained all this to the secretary's at vascular but still I have to wait to get seen Why can't i be referred to another hospital for treatment This department is unbelievable
Visited Vascular services on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 August 2024
Dear Patient, Thank you for taking the time to share your feedback with us. I am sorry to hear that this has been your experience of our services. Please contact us on the email address nuhnt.pals@nhs.net where we can obtain more details from you confidentially as we would like to discuss this matter with you further and hopefully get the answers and support that you need from the department. Kind regards, Kelly – Patient experience officer.
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Review titled Data protection / Diversity and inclusion
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2024
Not great for confidentiality around personal data that everyone in the waiting room heard my name, date of birth and address / and conversely I heard theirs. Also felt the person on reception was amused, made a point of asking my gender and seemed to be confused. Maybe there could be more d&i training for frontline staff. It was upsetting/surprising to feel scrutinised for being lgbt+ when seeking urgent care. This is a common experience for some lgbt+ people but consider NHS values of treating people with dignity - does this extend to all people?
Visited Accident and emergency services on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 July 2024
Dear patient, Thank you so very much for sharing this feedback of our services of course we would never want anyone to experience this within our hospitals and that’s why feedback is so very important to ensure that we try get things right. Please could you email me personally at qmcpet@nuh.nhs.uk with your contact details and I will be in touch with you to get more information regarding your experience confidentially and feed this back to the right departments. We look forward to hearing from you. Best wishes, Kelly – patient experience officer.
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Review titled Great ward and staff
Rated 5 stars out of 5
by Ricky Grattage - Posted on 13 July 2024
I went to the spinal ward on d9 with my friend, the staff that we saw was polite, kept us well informed and all round made us feel welcome and in good care, other hospitals could learn a lot from them
Visited Orthopaedics on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 July 2024
Dear Ricky, Thank you for sharing your experience of D9 with us. We are pleased to hear that the care you received was good and that you felt well informed and welcome. I will pass these kind comments on to the ward manager now so that they can be shared with the team involved in your care. Kind regards, Kelly – patient experience officer.
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Review titled Fantastic Team at A&E
Rated 5 stars out of 5
by Siu Kwan Chau - Posted on 20 June 2024
I couldn't wait longer to express my sincere thanks to the Adult Emergency Department! My sister rushed me to the A&E last Friday, 14 June 2024 (arriving around 3pm) as I had been suffering from chest pain and palpitation. I am particularly grateful for the perseverance of the Doctor in charge of my case in pursuing the possible cause of my medical issues and solutions. His follow through during the weekend to give updated medical advice over the phone based on the medical report was heartedly appreciated! My experience in the A&E has best illustrated to me the superior team work and dedication of different medical staff in the Department! The Assistant in A&E volunteered to the Doctor as a translator for Cantonese has facilitated more effective communication with the Doctor; the nurse who did the Early Assessment 1, was so gentle and empathetic, and sought help from a translator to best understand my issues. Another doctor followed up on Monday, and sent the letter to the GP again for further management. (I would have been most delighted to express my gratitude to the doctors and medical staff by mentioning their names here but for the restrictions of the Review Policy!)
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 June 2024
Dear patient, Thank you so very much for sharing your patient experience within the A&E department recently. It’s great to hear that your care has surpassed your expectations and that you have been so well supported in your condition and diagnosis at this time. If you would like to share any further details, staff names for example we would love to hear from you! Please email pals@nuh.nhs.uk with the details, mark this for my attention and I would be happy to send this over to them personally. Kind regards, Kelly - Patient experience officer
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Review titled Wait times are not representative of a developed country.
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
We went in with a 2yo boy and a head trauma, its extent unknown since no qualified doctor looked at it. After 4 hours wait we were told that there might be another 4 before we are seen. We are now back home, hoping that nothing serious has happened. How is it acceptable to have 8 hours wait time for a head trauma?
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 June 2024
Dear patient, I am so sorry to hear of your experience in our hospitals we know that any waits can be so frustrating when you are indeed worried. Please be assured that patients are seen as soon as soon as possible by an appropriately trained clinician, however if a critically unwell patient attends, we would have to prioritise that emergency and sometimes that means the waiting times can increase. Please be assured that the staff in the department monitor the children who present there constantly and if you needed assistance while waiting you would have a whole medical team on hand to assist you if needed. If you still feel your child needs reviewing please present them to the nearest A&E or get them assessed by a GP as soon as possible. Kind regards, J Morgan - Matron of Childrens Emergency department
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Review titled qmc Nottingham a&e - Check on your wait time.
Rated 2 stars out of 5
by Andy - Posted on 17 June 2024
I had a fall and hurt my chest and hand as breathing was very painful and difficult, I came to a&e. They took my details and asked me to sit and wait to be called. The screen in front of me wasn't working, so I didn't spot wait time ... but for an injury, it said 2 hours (which I spotted 3 hours in). I gave it another hour, then as my breathing had improved and swelling on hand not too bad, I asked reception to take me off the list as I was going home. Only to be told that I wasn't on the list!... With me registering I was worried about my breathing, this could have been worse. It was fairly busy, so I didn't want to hassle about my wait time ... turns out I should! I was very disappointed and I could have been waiting for hours.
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 June 2024
Dear Patient We are sorry to hear of your recent experience within our ED dept This is not the service we would want you to experience and we would like the opportunity to look into this further Please contact me via my colleagues in pals on the email address pals@nuh.nhs.uk and mark it for my attention so that we can take more details from you in a confidential manner. Kind regards, Kelly Morley – Patient experience officer
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Review titled Great care
Rated 5 stars out of 5
by william gordon - Posted on 20 June 2024
Once again I had to attend ward C25 for nasal surgery. The care from everyone from the porters, ward staff, anaesthetists, surgeons, theatre staff and recovery room staff was superb. The sister in the recovery room deserves an extra mention as the care, empathy and efficiency given was exemplary. Thank you very much to everyone.
Visited Ear, Nose & Throat on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 June 2024
Dear William, Many thanks for taking the time to share this wonderful feedback with us, I am so pleased to hear that you were happy with the service you received and that this exceeded your expectations I will pass your compliment on to the matron of C25 now so that it can be shared with the team. Kind regards, Kelly - patient experience officer.
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Review titled Incredibly patient staff
Rated 4 stars out of 5
by Kirstie Coolin - Posted on 06 June 2024
I want to thank the team in Ward b3, Bay 3 for their care I experienced in June. There was a particularly unwell lady who they were so patient and kind with, and showed what absolute dedicated professionals they are. Everyone I met there from Nurses, doctors, Healthcare Support Workers, and so on were so helpful and kind in such a challenging environment.
Visited Neurology on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 June 2024
Thank you for sharing your review of our services it was so kind of you to share this experience. I will send this to the matron of B3 and the ward manager so that it can be shared with the team on the ward. Best wishes, Kelly – Patient experience officer
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Review titled A positive experience
Rated 5 stars out of 5
by Chloe Crump - Posted on 24 July 2024
I gave birth to my first child at QMC and spent 2 nights in their maternity unit post birth. All staff from beginning to end of my experience were wonderful. I was offered so much support and kindness throughout the birth and after. During the birth I felt I was in good hands. The midwives were knowledgable, fast acting and made me feel so empowered. They encouraged me to listen to my body whilst ensuring myself and baby were safe. Post birth I was given so much personal support for myself and my baby. The staff were sensitive and encouraging with supporting me in my recovery and with establishing breastfeeding. I was given lots of information from the nurses and midwives giving me a good foundation with feeding and caring for my baby. Overall my birth experience was very positive and I’m happy it was at QMC.
Visited Maternity services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 August 2024
Dear Chloe, Thank you for sharing your experience of our hospitals. Please be assured I will pass this information on to the Matron of our maternity department now so that it can be shared with the team. Congratulations on the birth of your new baby. Kind regards, Kelly – patient experience officer.
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Review titled Worst hospital i've ever been
Rated 1 star out of 5
by Mike - Posted on 12 May 2024
Went with my son to A&E.Spend few hours waiting to het help and when ask how long it will take,they said it will be next couple hours as they extremle busy and there is lots of patient on front us.There is only 2 people in que in waiting area. They should get a rid of them lazy b........
Visited Accident and emergency services on May 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 May 2024
Dear Mike. Thank you for your feedback. We are sorry to hear of your frustration with the length of time you waited for your son to be seen in the Emergency Department. We will share your story with the senior ED team.
Information supplied by Nottingham University Hospitals NHS Trust