Nuffield Health Highgate Hospital
17-19 View Road, London, N6 4DJContact details and Patient Advice and Liaison Service (PALS)
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Review titled Felt awful after seeing the consultant
Rated 3 stars out of 5
by Anonymous - Posted on 14 April 2024
My lovely NHS GP sent me to see an orthopaedic consultant because l was diagnosed with spondylolisthesis. When you are worried about your health seeing someone who is kind and engaging and interested in a way that puts you at ease is so important. I saw a lady consultant who has an excellent reputation regarding her work and her knowledge and capability.l felt lucky to be seeing a consultant who seemed highly thought of. However upon meeting her, her manner, which is also important to the patient was cold and totally impersonal. I felt ill at ease from the get go, when before even introducing herself, she ushered me in and simply asked me how old l was. She didn’t discuss the results of my last x Ray as if it was irrelevant telling me that X-rays don’t give much information which l feel sure might well be true, she is the expert not l, however they do give some information and indeed my initial X-ray confirmed my spondylolisthesis in the first place. Although l have read this consultant has an excellent reputation where her medical aptitude is concerned which is why l felt l might be in excellent hands related to medical standards of care which l am not deliberating here, l am sure she is excellent medically, her manner was not in any way welcoming or kind. I left feeling like l had seen someone who made me feel quite awful. Not once did she ask me if there was anything l would like to know about the condition, she merely told me l needed another MRI and she couldn’t comment about anything diagnostically. Fair enough, there were however questions l would have liked to ask outside a diagnosis but felt too uncomfortable to ask. I personally feel the way you are treated by a medical expert is also so important, and l can only say that this lady profoundly lacked any warmth or feeling that you might be in caring thoughtful hands however medically adept they might be.l felt totally like some irrelevant case number. It took me all morning to shake off the whole experience luckily enough l have rarely been made to feel like that through the NHS or privately.
Visited Orthopaedics on April 2024
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