Nuffield Health, Leeds Hospital
Nuffield Health Leeds Hospital, 2 Leighton Street, Leeds, West Yorkshire, LS1 3EBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nuffield Health, Leeds Hospital.
Reviews
-
Review titled Teamwork
Rated 3 stars out of 5
by Old but not grey - Posted on 23 August 2022
The NHS is strapped for cash and struggling with unprecedented demand. I decided to pay for a consultation as I was short of breath. Consultant was brilliant. He checked me out and recommended tests on the spot. My wife insisted I accept the offer despite the cost. The Consultant clearly respected those who would do the tests. It was clear why. I chatted to the woman who had just tested me. Teamwork. You have a critical role as well. You had to play your part for me to do my job properly. Sadly, my wife was given this link a week ago. It was wrongly assumed that the message she had left was earlier that same lunchtime. I had spoken to the consultant a week after the tests. He reassured me and said he was recommending drugs. He suggested that the normal timescale would be fine. Over a week later my GP had heard nothing. So I chased up. Messages fell into holes. My wife rang. I eventually got through to a member of reception committed to teamwork. She took personal responsibility. The GP practice team then kicked in. I said to the receptionist that staff who were struggling needed support. The letter to my GP had not been sent. I had struggled to confirm the details of the initial appointment. An email I sent was returned after 72 hours as undeliverable. Some individuals and some structures are clearly not fit for purpose. I known from direct experience that motivation is destroyed across the board where individuals and systems are not held to account. I am grateful to a very effective member of staff for pointing out to me that without my own active role as part of a team I would not have the opportunity to experience quality care. Hiding the truth helps no-one. Poor kit must be sorted immediately. No individual should be allowed to protect themselves.
Visited Don't know on July 2022
Nuffield Health, Leeds Hospital has not yet replied.
Information supplied by Nuffield Health