Nuffield Health, Plymouth Hospital
Derriford Road, Plymouth, Devon, PL6 8BGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding team approach
Rated 5 stars out of 5
by Simon Russell - Posted on 23 September 2024
My partial knee replacement was conducted by an exceptional team from across the Hospital including reception, catering, cleaning, admin, pharmacy, x ray, outpatients, to nurses and and to the surgical team. The attention to detail, empathy shown, cleanliness and support to me as the patient and my wife as nok was faultless throughout. The environment was calm and the staff working as very well motivated team was nice to see. Well done to all and thank you - progress to date post surgery is going well if a little painful!
Visited Orthopaedics on September 2024
Review titled Nuffield Health, Plymouth Hospital
Replied on 09 October 2024
Dear Mr Russell, Thank you for taking the time to provide this excellent feedback, with relation to your recent admission to our Hospital. We are very pleased to read that all aspects of your treatment with us met the high standards we expect for our patients and, on behalf of the team, we would like to send our best wishes for your on-going recovery. Kind regards, The Nuffield Health Plymouth Hospital Senior Management Team
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Review titled 5 star experience
Rated 5 stars out of 5
by David - Posted on 11 July 2024
I was referred to Nuffield Plymouth for a full knee replacement. I experienced outstanding service from the outset. My consultant, the surgical, nursing and support staff provided 5 star service. The best practice throughout.
Visited Orthopaedics on July 2024
Review titled Nuffield Health, Plymouth Hospital
Replied on 12 July 2024
Dear David, Thank you for your 5 star review, we are pleased to hear your received an outstanding service from across our hospital. We have passed your feedback on to our team. We wish you well in your recovery. Nuffield Health Hospital Plymouth.
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Review titled An excellent experience.
Rated 5 stars out of 5
by Heather Wright - Posted on 24 February 2024
The staff were the ultimate in kind and caring experience. The surgeon was the patient and explained everything clearly. Previously I have had issues with my BP owing to fear and stress, but not here as it was calm from start to finish. Thank you for sending me there!
Visited Orthopaedics on February 2024
Review titled Nuffield Health, Plymouth Hospital
Replied on 12 July 2024
Thank you for your 5 Star, we are glad to hear that you had a positive experience at our hospital and that our team put you at ease. We wish you well in your recovery. Nuffield Health Hospital Plymouth.
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Review titled Excellent Experience
Rated 5 stars out of 5
by Dave Vosper - Posted on 12 October 2023
What can I say about the theatre team I had, top team, couldn't ask for more, had a full knee replacement and everyone played their part. I really am grateful for this team for putting me at ease and making sure this operation went as smoothly as it possibly could.
Visited Orthopaedics on October 2023
Review titled Nuffield Health, Plymouth Hospital
Replied on 21 December 2023
We are glad to hear that you had a positive experience at our hospital. We strive to provide all our patients with 5 Star care, and it appears from your review, that we did just that. We have passed your comments onto our team and they are glad that you felt at ease. We hope you are recovering well. Best wishes Merika Longhurst Sales & Services Manager
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Review titled Superb staff and facilities
Rated 5 stars out of 5
by Simon Young - Posted on 13 June 2023
Whilst uneasy about using a private facility I cannot fault the experience. Staff are without exception polite, professional and approachable. The facilities are exemplary and immaculately clean and well presented. The service from initial contact was speedily expedited.
Visited Gastrointestinal and Liver services on June 2023
Review titled Nuffield Health, Plymouth Hospital
Replied on 21 December 2023
We are glad to hear that you had a positive experience at our hospital. We strive to provide all our patients with 5 Star care, and it appears from your review, that we did just that. We hope you are recovering well. Best wishes Merika Longhurst Sales & Services Manager
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Sylvia Podmore - Posted on 13 May 2023
I underwent total knee replacement surgery on two occasions in September 21 and Feb 23 and would like to say that on both occasions the treatment and care I received from the surgeon and nurses was exemplary . My stayin hospital was for 2/3 days and on discharge was given adequate medication and an ice cuff My wound was covered in a waterproof dressing and so was able to shower the day after the operation ,The clips were removed by a nurse at the doctor's surgery after 10 days. The followup physio and excercises ensured myknee attained the maximum bend. However not all NHS providers in Plymouth are as helpful . My neighbour had a total knee replacement on 5th May this year. She was discharged the day following the operation with medication but no ice cuff. Her wound has been glued and covered Una waterproof dressing but with instructions not to shower for 2weeks When she rang her surgery for an appointment for the dressing to be changed in 10 daysan appointment was not available and she was told to go to A&E . I feel very fortunate to have attended the Nuffield for my operations and fail to see why other providers are not as effective.
Visited Orthopaedics on February 2023
Review titled Nuffield Health, Plymouth Hospital
Replied on 15 May 2023
We are delighted to hear of your incredible recovery and satisfaction with your knee replacement. We strive to provide all of our patients with a 5 Star Service and it would appear that we did just that! Thank you for taking the time to share this positive feedback - I shall pass it on to my colleagues here at Nuffield Health Plymouth Hospital. Kindest regards Merika Longhurst Head of Sales & Services, Nuffield Health Plymouth Hospital
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