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Nuffield Health, The Manor Hospital, Oxford

Beech Road, Headington, Oxford, Oxfordshire, OX3 7RP

Contact details and Patient Advice and Liaison Service (PALS)

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Help others by sharing your thoughts and experiences about Nuffield Health, The Manor Hospital, Oxford.


Reviews

Displaying 1 to 4 of 4

  1. Review titled Complete lack of aftercare following hip surgery

    Rated 1 star out of 5

    by Peter Hammond - Posted on 19 March 2024

    Firstly getting someone to answer phone would help and return calls when message left . My wife has phoned endless times and has lost all confidence in this hospital . Great surgeon after that it all falls apart Really recommend you do not use this hospital unless you can self diagnosis after care, read your own blood tests, once yo manage to get a copy and that’s not easy.. Be warned

    Visited Don't know on March 2024

    Report as unsuitable

    Review titled Nuffield Health, The Manor Hospital, Oxford

    Replied on 05 April 2024

    Dear Mr Hammond, Thank you for this feedback and our apologies for any element of your care at our hospital which was not to the high standard we expect for our patients. If you have any outstanding concerns, our full complaints and feedback procedure can be found here: https://bit.ly/3CD8eqt In the meantime, thank you again for taking the time to share your patient experience. With regards, The Nuffield Health Oxford, The Manor Hospital, Senior Management Team

    Report as unsuitable


  2. Review titled Far from impressed

    Rated 1 star out of 5

    by Anonymous - Posted on 11 October 2023

    I had an MRI scan booked for a weekend. I arrived at an empty hospital having been given no details of where to go. I was then told nobody was doing scans that day. Luckily a kind staff member managed to work out where I needed to go and I did indeed get the scan. I was told the results would be sent in 2/3 weeks which I thought was a particularly long time for private treatment. It is now coming up to six weeks and I have heard nothing. I’ve tried calling but I never get an answer. I don’t have private medical insurance so have had to pay nearly £600 out of my own pocket which has turned out to be for a substandard service. I should not still be waiting and having to chase my own results.

    Visited September 2023

    Report as unsuitable

    Review titled Nuffield Health, The Manor Hospital, Oxford

    Replied on 12 October 2023

    Dear Patient, Thank you for taking the time to provide this feedback and our sincere apologies for the delays experienced. Please can you confirm your patient details via: Customer.Relations@nuffieldhealth.com and we'll investigate this further. In the meantime, thank you for taking the time to share this feedback and our apologies once again for the delays experienced. With regards, The Nuffield Health Oxford, the Manor Hospital Senior Management Team

    Report as unsuitable


  3. Review titled No email response

    Rated 1 star out of 5

    by Anonymous - Posted on 11 September 2023

    I've trying to obtain a copy of my consultation notes, plus book another appointment, but nobody is answering emails or the booking enquiry system.

    Visited August 2023

    Report as unsuitable

    Review titled Nuffield Health, The Manor Hospital, Oxford

    Replied on 05 October 2023

    Dear Patient, Thank you for this feedback and apologies for the delays experienced. If any requests remains outstanding, please could you forward any correspondence sent to: Customer.Relations@nuffieldhealth.com and the team will expedite a response. With regards, Ben Nuffield Health Customer Relations Team

    Report as unsuitable


  4. Review titled Terrible customer service

    Rated 1 star out of 5

    by Anonymous - Posted on 02 May 2023

    It is impossible to get through to reception at this hospital. We received a parking fine when seeing a consultant as the receptionist did not inform us the car had to be registered. Neither were there obvious signs at the car park nor at the outpatient reception used in the evening. Totally appalling.

    Visited April 2023

    Report as unsuitable

    Review titled Nuffield Health, The Manor Hospital, Oxford

    Replied on 17 May 2023

    Dear Patient, Thank you for taking the time to provide this feedback and apologies for any error, on our part. If this issue is yet to be resolved, would it be possible to confirm your patient detail and your visit dates via: Customer.Relations@nuffieldhealth.com we'll then investigate this matter further, on your behalf. With regards, The Nuffield Health Oxford, the Manor Hospital Senior Management Team

    Report as unsuitable




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