Nuffield Health, The Manor Hospital, Oxford
Beech Road, Headington, Oxford, Oxfordshire, OX3 7RPContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Still impossible to make appointments on phone
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
I and members of my family have now been referred twice to the Manor this month by our GP who told us to phone the hospital to book a consultant's appointment in one case and an urgent scan in another. On neither occasion was it possible to get through despite multiple attempts. The same is true whatever department one telephones, except the accounts department. The automatic service invites you to leave a number and the Manor will call you back but they never do. As a result we have still not made the bookings. We have asked our GP to intervene but he can't get through either. I can see from these reviews that we are not the only ones. This is a story that needs to be told.
Visited October 2022
Review titled Nuffield Health, The Manor Hospital, Oxford
Replied on 03 November 2022
Dear patient, Our sincere apologies for the delays experienced here. If you have any outstanding queries, please email: Customer.Relations@nuffieldhealth.com and we will make sure these are followed up ASAP. This is not the experience we would like any of our patients to have and we are currently undertaking a review of our telephony and patient booking systems, to improve response times and quality of service. With regards, The Nuffield Health Oxford, the Manor Hospital Senior Management Team
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Review titled Reassuring
Rated 5 stars out of 5
by Judith Hawkins - Posted on 23 March 2023
I had total trust in the cardiologist I had chosen for a cardiology consultation and investigation; also in the radiologist who undertook a CT Scan of the arteries in the fields of my heart and lungs. The experience was seamless, efficient and sensitive to my worries.
Visited October 2022
Review titled Nuffield Health, The Manor Hospital, Oxford
Replied on 24 March 2023
Dear Judith, Thank you for taking the time to provide this excellent feedback, with regards to your recent visit to our hospital. We are very pleased to read of the excellent care you received and will be sharing this feedback with the team directly. In the meantime, thank you once again for taking the time to provide this feedback on the NHS platform. Warm regards, The Nuffield Health, the Manor Hospital Senior Management Team
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