Optegra Eye Hospital North London
Unit 6, Technology Park, Colindeep Lane, London, NW9 6BXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Harold Segal - Posted on 06 December 2023
I have had both cataracts removed in the past two months. Both care and treatment were exemplary. My wife and I thank you for your care and consideration.
Visited Cataract Surgery on November 2023
Review titled Optegra Eye Hospital North London
Replied on 05 June 2024
We're grateful for your positive review and for choosing Optegra for your eye care needs. It's heartwarming to know that our team provided you with a top-notch experience, from consultation to post-operative care. Your satisfaction is our ultimate goal, and we're delighted to have achieved it. Thank you once again, and we look forward to continuing to serve you and others with the same level of care and dedication
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
Consultation appointment received very quickly - very thorough. I was given a date for the operation quickly too. I had to contact the hospital 3 times pre op and found it easy to get through and speak to someone knowledgeable. The day of the op went well - the staff were friendly and efficient and the surgeon came to introduce himself. The op went well!! I was an NHS patient!
Visited Cataract Surgery on March 2023
Review titled Optegra Eye Hospital North London
Replied on 05 June 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic journey with Optegra and that we could meet your expectations. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your vision transformation. If you ever need further assistance or have any questions, don't hesitate to reach out. Wishing you clear vision and all the best!
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Review titled Awful practice
Rated 2 stars out of 5
by Anonymous - Posted on 26 November 2022
Brace yourself, they treat NHS patients like second class citizens, the Titanic. The pre checks are good, surgery day and front line staff poor. Cataract machine broke down on me on the day of surgery. I was under it face covered and scared until they organised themselves. Pre op and post no blood sugar or blood pressure check like the NHS. The cuff on blood pressure machine did not work. So they told me go… and I’m diabetic. No tea or sandwich offered. The coffee tea machine in reception is out of order months now. Optegra, you are not that efficient, that’s why you do NHS work. Treat everyone the same. You need to review your Colindale practice. My father had the same procedure on the NHS. He was treated so well, not allowed to leave until he had been checked and given tea and a sandwich as a diabetic. You discharged me straight away after not checking me over. Poor poor poor!
Visited Cataract Surgery on November 2022
Review titled Optegra Eye Hospital North London
Replied on 05 June 2024
We're sorry to hear about the issues you've encountered at our North London Branch. We'll ensure your concerns are addressed promptly and that you receive the necessary follow-up. If you have any further comments or need assistance, please don't hesitate to get in touch. Your feedback is valued, and we're committed to resolving the situation.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Very helpful and friendly staff who put me at ease . Operation was v quick with great surgery team lead by a top surgeon who really knows his business. No issues of any kind and the staff booked a cab so I got home safely. Very grateful to them all
Visited Cataract Surgery on October 2022
Review titled Optegra Eye Hospital North London
Replied on 05 June 2024
Thank you for taking the time to share your experience with us in North London. We are thrilled to hear that you had a fantastic journey with Optegra and that we could meet your expectations. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your vision transformation. If you ever need further assistance or have any questions, don't hesitate to reach out. Wishing you clear vision and all the best!
Information supplied by Optegra UK